I left a voice message on August 2nd. A woman called me back the next day. Unfortunately she was not helpful. She seemed to “guess” at answering my questions, and actually gave me incorrect informatio... See more
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Review summary
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PatioLiving was very helpful and knowledgeable (especially Grace), and prices were fair. One star lower because the shipping info communication from them was not the best. In contacting the shipping... See more
Fed Ex was not a very good delivery service. Our table was stuck in Wasco, Oregon for 5 days and Fed Ex never communicated what the problem was or when we would receive the table. We were the ones wh... See more
Ordering was easy. I only gave 4 stars because at check out, the PATIO10 code was not accepted at checkout for my first order. Otherwise, I would have given a 5 star rating. I feel a discount should... See more
Company details
Information provided by various external sources
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Contact info
North Michigan Avenue 980, 60611, Chicago, United States
- patioliving.com
4.4
Excellent
3K reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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August 21, 2026
Advertising False Shipping times
We ordered our concrete patio table on July 9th. We specifically ordered from PatioLiving because they could ship in 2-4 weeks, as opposed to other companies that could ship the table in 4-6 weeks. Once we ordered, we received an email informing us that it would take about 12 weeks total for our item to ship. After reading other reviews, this is an ongoing issue. Customer support can do nothing and will not acknowledge that they have falsely advertised their shipping times, which is why we ordered from them. We won’t have the table when we need it and they won’t do anything about it. Buyer Beware!
Why did all the other companies selling this product have consistent longer lead times listed? Did they somehow know the manufacture ship times and you didn’t?
July 7, 2026
Unprompted review
Reply from PatioLiving
Dear Jonathan,
Thank you for reaching out to us. I’m truly sorry for the frustration and disappointment you’ve experienced with your order. We completely understand how difficult it is to receive an updated shipping timeframe that is significantly longer than the original estimate, and we sincerely apologize for the inconvenience this has caused.
On July 9, 2026, you placed an order for the TOV Outdoor Tyche 55” Faux Travertine Indoor/Outdoor Concrete Rectangular Coffee Table, which had an estimated shipping timeframe of 2–4 weeks at the time your order was placed.
As outlined in our terms and conditions, the shipping timeframe provided at the time of purchase is an estimate and may change based on product availability and the manufacturer’s production schedule. When an order is placed, an order confirmation is sent with the approximate lead time available at that time. Once the manufacturer accepts the order, we provide an updated estimated ship date if it differs from the original timeframe. 30-Day Return Policy | PatioLiving
After your order was confirmed by the manufacturer, we promptly reached out to provide you with the following update:
“The manufacturer has provided a shipping date estimate of the week of October 2nd. Please note, this timeframe is subject to change and these products may ship earlier than estimated. Please contact us with any questions or if you would like alternative suggestions, we are here to help! We will keep you informed of any updates and tracking information as soon as they become available.”
We completely understand that this updated timeframe is frustrating, especially when you were originally expecting your order much sooner. Please know that we are continuing to work with the manufacturer and will keep a close eye on your order. If we receive any new information or if the estimated ship date changes, we will be sure to keep you informed as soon as possible.
We sincerely appreciate your patience and understanding while we work through this with the manufacturer. If there is anything else we can assist you with in the meantime, please don’t hesitate to reach out through our Contact Us page or call us toll-free Monday–Friday, 9:00 a.m.–5:00 p.m. CDT, at 888-761-4777.
Customer service went above and beyond…
Customer service went above and beyond to help us!
August 20, 2026
Helpful support
Customer service replied promptly. They were able to clarify the limits of the promotion.
August 18, 2026
Kimberly was efficient and thorough!
August 19, 2026
Unprompted review
You sent me a 10% discount for the…
You sent me a 10% discount for the product I ordered but when I went to make the purchase the discount code was invalid. Felt deceptive.
Upon review the error was corrected. I appreciate that kind of customer service. We are excited to get our new rockers. This will be our second set of chairs as we are very happy with the ones we have.
August 17, 2026
Reply from PatioLiving
Dear Robert, Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
Ease in maneuvering site
August 19, 2026
Disappointed! I did a lot of business with…
I did a lot of business with PatioLiving this year and in the past. I bought several items for a big family 100 year birthday party telling them the specific mid-August date. The items were listed as available on the site with shipping in 1-3 days. Despite communications with two different people, the items weren’t available. One, a patio umbrella will not be shipped till September. Very disappointed to say the very least. The items that arrived were lovely.
July 25, 2026
Reply from PatioLiving
Dear Diana,
Thank you for reaching out to us. I sincerely apologize for the frustration and disappointment you have experienced throughout the ordering and delivery process. I completely understand how upsetting it can be when you are planning around a specific timeframe and the process does not unfold as expected. This is certainly not the experience we want for any of our customers.
After carefully reviewing your order and the communication surrounding it, I can see that you initially worked with our Sales Team prior to placing your order. Our team made every effort to work directly with the manufacturer to obtain the most current shipping information available and keep you informed throughout the process.
On July 24, 2026, after receiving an update from the manufacturer, your Sales Representative emailed you with the following information:
“I understand this is a time-sensitive purchase, and the manufacturer has confirmed that the pole ships within 1 to 2 weeks. Once the item is ready to ship, estimated transit delivery takes about 1 to 3 weeks to your address. I sincerely apologize that I am unable to provide a more specific delivery timeframe at this moment.”
You responded that same day, thanking our Sales Representative for her efforts and requesting that a quote be created to replace your original order. You subsequently placed your order with us on July 26, 2026.
As outlined in our Terms and Conditions, estimated shipping times are provided when an order is placed; however, these timeframes are estimates and may change based on product availability and the manufacturer’s production and shipping schedules. Once an order is accepted by the manufacturer, we provide an updated estimated ship date whenever it differs from the original estimate communicated at the time of order confirmation. 30-Day Return Policy | PatioLiving
Once the manufacturer confirmed your order, we promptly contacted you with an updated estimated ship date of August 31st. We also made sure to clarify that the order could potentially ship sooner:
“Thank you for shopping with us. We have recently received an update regarding your order. The manufacturer has provided an updated shipping date estimate of August 31st. Please note, this timeframe is subject to change and these products may ship earlier than estimated. Please contact us with any questions, we are here to help! We will keep you informed of any updates and tracking information as soon as they become available.”
Fortunately, the manufacturer was able to ship your order considerably sooner than the August 31st estimate. Your order shipped on August 13, 2026, and we emailed you the tracking information as soon as it became available.
Additionally, our Customer Service Supervisor personally called you this morning and left a voicemail regarding your order, followed by a written email to ensure you received the most current information and had an opportunity to connect with us directly.
She also contacted our direct representative with the carrier to obtain a more detailed update on the shipment’s progress. The carrier has confirmed that your order has arrived at the final-mile delivery hub, which means it has reached the local warehouse responsible for completing the delivery to your address. At this time, the carrier is estimating delivery for August 20, 2026. Thank you again for your patience, understanding, and for giving us the opportunity to address your concerns. We genuinely appreciate your business and sincerely apologize for the frustration you have experienced. If you have any questions in the meantime please don't hesitate to reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.
It would be helpful for you to list the…
It would be helpful for you to list the cover model number in the description.
August 18, 2026
Great experience
Great experience. I ordered online ans I was kept up to date on the progress of my order throughout the whole process. I did call yo check why I only received 1 out of the 3 pieces and the customer service rep was pleasant and very helpful. She gave me the tracking number and the status update ans as stated, the package arrived as estimated. The furniture arrived in good condition and ot is very well made. Thank you for a great experience.
July 19, 2026
Kelly was amazing
Kelly was amazing. I got more info and quotes from her during our hour-long exchange than I do with brand reps in a week! Thanks, Kelly!
August 14, 2026
Unprompted review
Fed Ex delivery service stinks
Fed Ex was not a very good delivery service. Our table was stuck in Wasco, Oregon for 5 days and Fed Ex never communicated what the problem was or when we would receive the table. We were the ones who had to contact Fed Ex and still they provided no information until the day they delivered the table. I have had many delays in my deliveries with Fed Ex. Maybe you should start using UPS.
July 26, 2026
Ordering was easy
Ordering was easy. I only gave 4 stars because at check out, the PATIO10 code was not accepted at checkout for my first order. Otherwise, I would have given a 5 star rating. I feel a discount should not be offered if you are not going to accept it.
August 11, 2026
Highly reputable company
I’ve ordered a number of times now from Patio Living and have had uniformly positive experiences. My husband and I inherited a Woodard Briarwood wrought iron set from my in-laws. It’s at least 50 years old and has stood the test of time.
I’ve bought additional Woodard pieces from this company several times now. The pieces are identical to the vintage ones and just as solid as ever. I’ve checked Etsy, Facebook marketplace, and eBay for better deals. When you add shipping charges (my Patio Living shipping has always been free), the pieces are actually more expensive if you take the cost of even DYI refinishing into account, especially if you take advantage of frequent sale prices.
I had one issue, a late-arriving discount code, that was almost immediately resolved. I can’t recommend Patio Living highly enough.
August 4, 2026
Reply from PatioLiving
Dear Marcia,
Thank you so much for taking the time to share your feedback and, especially, for being a returning Patio Living customer. We’re thrilled to hear that you’ve had positive experiences with us and truly appreciate your continued business.
We’re sorry to hear about the delay in receiving your discount code and completely understand how frustrating it would be to receive the code after your order had already been placed, particularly when the discount could have resulted in significant savings. I've gone ahead and applied the code for you and emailed you a copy of the receipt.
Thank you again for your continued support and for bringing this to our attention. We truly appreciate your business! If you need anything else please do not hesitate to reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.
Quick and easy hope the product is as…
Quick and easy hope the product is as good as the service
August 11, 2026
I needed to replace part of an umbrella…
I needed to replace part of an umbrella I had purchased a year ago and I wasn't confident in ordering the right part off the website, so I called the customer service number and immediately got a human on a saturday afternoon. She asked for a picture of the part I was replacing and worked with the manufacturer to secure the correct part, which was very helpful. All in all this was a very efficient and positive customer service experience.
August 10, 2026
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