I left a voice message on August 2nd. A woman called me back the next day. Unfortunately she was not helpful. She seemed to “guess” at answering my questions, and actually gave me incorrect informatio... See more
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Review summary
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PatioLiving was very helpful and knowledgeable (especially Grace), and prices were fair. One star lower because the shipping info communication from them was not the best. In contacting the shipping... See more
Fed Ex was not a very good delivery service. Our table was stuck in Wasco, Oregon for 5 days and Fed Ex never communicated what the problem was or when we would receive the table. We were the ones wh... See more
Ordering was easy. I only gave 4 stars because at check out, the PATIO10 code was not accepted at checkout for my first order. Otherwise, I would have given a 5 star rating. I feel a discount should... See more
Company details
Information provided by various external sources
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Contact info
North Michigan Avenue 980, 60611, Chicago, United States
- patioliving.com
4.4
Excellent
3K reviews
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Replied to 98% of negative reviews
Typically replies within 24 hours
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Buyer beware
Buyer beware. It’s been almost 10 weeks now for a “quick ship” item, and each week my new promised lead time was pushed out another week. This happened for 4 consecutive weeks, and then I was told to try contacting the freight delivery service myself. Customer service keeps bouncing me around, and I still have no real resolution or actual update on where my order is. So ridiculous! Save yourself the headache and go elsewhere.
July 13, 2026
Unprompted review
Reply from PatioLiving
Hi Erin,
I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you.
You did not have the advertised item
You did not have the advertised item and you canceled the order. You gave me three alternatives to choose from, none of which matched the item I originally ordered. You did not refund my $600.00.
June 25, 2026
Reply from PatioLiving
Dear Barbara,
I am very sorry for the frustration and disappointment you experienced with your order. This is not the experience we want for any of our customers, and I sincerely apologize for the inconvenience.
On June 25, 2026, you placed an order for the Teak Smith Storage Rack. As outlined in our Terms & Conditions and Shipping Policy, the estimated shipping timeframe provided at checkout is an approximation and may change based on product availability. Once an order is accepted by the manufacturer, we provide updated estimated ship dates if they differ from the original timeframe communicated in your order confirmation. 30-Day Return Policy | PatioLiving
Unfortunately, on July 10, 2026, we were notified by the manufacturer that the item had been discontinued. Our team reached out to inform you of this update and provided alternative product options for your consideration.
Today, after speaking with our team, you requested to cancel your order. We promptly worked with the manufacturer to process your cancellation, and a full refund has been issued. A confirmation email with your refund receipt has also been sent to you.
Again, I sincerely apologize for the inconvenience and appreciate your patience and understanding throughout this process. If you have any questions or if there is anything else we can assist you with, please don’t hesitate to reach out. You can contact us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, 9:00 a.m. to 5:00 p.m. CDT.
very helpful and professional!
July 11, 2026
Unprompted review
Great service
July 10, 2026
Reply from PatioLiving
Dear James,
Thank you for taking the time to share your feedback. I will have a member of our Sales Team reach out to you directly to help explore any available pillow options that may be compatible with your purchase. We appreciate your business and the opportunity to assist you. If you have any questions in the meantime you can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.
Excellent quality for the price
Excellent quality for the price! Delivery went smoothly! It did take several weeks to arrive--despite initial indication that the item was in stock, apparently the item needed to be manufactured first.
May 6, 2026
Great selection and good prices
Great selection and good prices. If I receive my delivery in the time stated, I will be thrilled. The local patio furniture stores take much longer.
July 10, 2026
Bait & Switch and poor customer service
When I called to get additional information the rep was incapable of answering very basic questions (her English was very limited too). She promised to e-mail me responses and never did. I called a couple of days later and got everything answered immediately. I then ordered, but the 2-4 week delivery promised became an estimated 6-7 weeks just 2 days later. Still don't know when I will receive the pool furniture I hoped to use this summer. Seems like a case of Bait and Switch.
June 15, 2026
Reply from PatioLiving
Dear James,
Thank you for taking the time to speak with me today and for sharing your experience. I am truly sorry for the frustration you experienced. This is not the level of service we strive to provide, and I sincerely apologize.
During our conversation, we discussed your concerns regarding the estimated ship date (ESD). I also wanted to provide you with the relevant section of our Shipping Policy for your reference.
Estimated Shipping Times
At the time an order is placed, an order confirmation email is sent that includes the approximate lead time for the order. Please note that shipping times are estimates only and may change based on product availability. Once the manufacturer accepts the order, we will notify you if the estimated shipping timeframe differs from the original estimate provided at checkout.
On June 17, 2026, after the manufacturer confirmed your order, we sent you an updated email advising that the estimated shipping date is July 15–20, 2026. As noted in that communication, this timeframe is provided by the manufacturer and remains subject to change. We also let you know that we would continue to keep you informed of any additional updates or tracking information as soon as it became available.
As promised, I have already reached out to the manufacturer on your behalf to request the most current status of your order. I understand you were hoping to receive your furniture before your wedding on June 18, 2026, and I completely understand how disappointing this has been for you. Please know that I will continue to monitor your order closely and will contact you as soon as I receive an update from the manufacturer. If you have any questions in the meantime, we are happy to assist you via Contact Us or you can call us toll free Monday-Friday 9am-5pm CDT at 888-761-4777.
The biggest issue wasn't just the…
The biggest issue wasn't just the shipping delay—it was the way the product was marketed. When I placed my order, the website advertised a shipping time of just a few weeks. As time went on, my expected ship date continued to be pushed back until the delay stretched to approximately three months. Even more frustrating, the website continued advertising the same short lead time while I was waiting for my order.
I was also repeatedly told that someone would contact the manufacturer and provide an update within a few days, but those follow-ups never came. I had to keep reaching out myself just to get basic information.
The pricing practices were equally concerning. The furniture I ordered was consistently advertised as being deeply discounted from a much higher "regular" price. During the entire time I was shopping—and even after I placed my order—it appeared to be perpetually on sale. That made me question whether the higher price was ever truly the regular selling price or whether it simply created the impression of a significant discount.
If you're considering ordering from PatioLiving, I recommend paying close attention to both the advertised shipping estimates and the pricing history before making a purchase. My experience was that the advertised lead times did not reflect the actual delivery timeline, and the constant "sale" pricing made it difficult to determine the product's true everyday value.
July 8, 2026
Unprompted review
Reply from PatioLiving
Dear Kate,
I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you.
I think this website may be a scam
I think this website may be a scam. I ordered cushions in May for almost $3000 and was initially given a ship date of June 6. Then it was pushed back to July and now to August. I tried to call the customer service number provided and listed on the website and phone is not in service. They did not reply to my inquiry on their customer service form provided on website.
July 8, 2026
Unprompted review
Reply from PatioLiving
Dear Customer,
I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you.
Easy ordering process
Easy ordering process. This is the 2nd umbrella we've purchased from PatioLiving.
July 6, 2026
Responded quickly over a holiday…
Responded quickly over a holiday weekend regarding a question about a product. Ordering was easy. Products are excellent from previous experience.
July 6, 2026
where is my order?????
where is my order?????? I ordered cushions May 15. It is now July 6 and nothing. NO notice on shpping nothing
order # 498930
May 15, 2026
Reply from PatioLiving
Dear Sue,
Thank you for reaching out. I sincerely apologize for any frustration you’ve experienced with your order. This is certainly not the level of service we strive to provide for our customers.
Our records show that on May 15, 2026, you placed an order for two Lane Venture Swivel Glider Lounge Chair Replacement Cushions. At the time your order was placed, the estimated shipping timeframe provided was 2–4 weeks.
On June 9, 2026, your order was assigned tracking information with the freight carrier, which was within the estimated lead time provided in your order confirmation.
We understand that you’re eager to receive your order, and our Logistics team has already reached out to the freight carrier to obtain the latest delivery update. As soon as we receive additional information, we will be in touch right away.
We appreciate your patience and sincerely apologize for any inconvenience this has caused.
If you have any questions in the meantime, please don’t hesitate to contact us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, 9:00 AM–5:00 PM CDT.
Easy peasy bought before
July 4, 2026
Patio Living always has the Quality…
Patio Living always has the Quality outdoor products we can rely on. All of our outdoor furniture, fire pit and now the umbrella stand has come from Patio Living. We won’t shop elsewhere
July 4, 2026
Reply from PatioLiving
Dear David, Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
Do not use this company
Do not use this company. They do not stand behind their promised date. I ordered two large umbrellas (expensive) that were needed for the Fourth of July. They were promised June 23. We still do not have them and had to purchase 2 “expensive” umbrellas from a local source for the holiday. They will not cancel the order because they say it was a special order. No where on my receipt does it say special order. I will never purchase from them again.
July 3, 2026
Unprompted review
Reply from PatioLiving
Dear Wendy,
Thank you for reaching out. I sincerely apologize for the frustration you’ve experienced with your order. This is certainly not the level of service or experience we strive to provide for our customers.
Our records show that on May 19, 2026, you placed an order for the Treasure Garden AKZ13 Stationary Umbrella Base and the Treasure Garden AKZ Plus 13-Foot Octagon Cantilever Umbrella.
As outlined in our Shipping Policy and Estimated Shipping Times, the order confirmation email includes an estimated lead time based on information provided by the manufacturer at the time the order is placed. Please note that these are estimates only and are subject to change based on product availability and the manufacturer’s production schedule. If the manufacturer provides an updated estimated ship date after accepting the order, we communicate those changes as soon as possible. Shipping Policy | PatioLiving
On June 20, 2026, after receiving an update from the manufacturer, we emailed you with a revised estimated shipping timeframe of June 23–26, 2026. That email also explained that the timeframe remained an estimate, could change, and that our team was available to assist with any questions. We also advised that we would continue to provide updates and tracking information as soon as they became available.
On June 26, 2026, you contacted our Customer Service team through Live Chat to request an update on your order. Our team immediately reached out to the manufacturer on your behalf. Later that same day, we emailed you with the latest information we had received, advising that the manufacturer was experiencing a slight delay and had provided a revised estimated ship date of July 10, 2026.
On July 1, 2026, you requested to cancel your order. Our Customer Service Supervisor also contacted you that day regarding your request. Because of the holiday week, many manufacturers closed early or are operating with limited staffing, which has delayed their response. We are actively working with the manufacturer to process your request and will contact you immediately as soon as we receive an update.
We sincerely apologize for the inconvenience and appreciate your patience while we work toward a resolution.
If you have any questions in the meantime, please don’t hesitate to contact us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, 9:00 AM–5:00 PM CDT.
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