Patons Accident Repair CentreReviews 

48
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Can’t thank the whole team enough for all the help they gave me. Your kindness and compassion are truly amazing and nothing is ever a big deal you helped me through a difficult time and gave me so muc... See more

Rated 5 out of 5 stars

Incredible service from start to finish. Eleanor on reception was particularly amazing, keeping me informed the whole time and going the extra mile by sorting things with my insurance company and maki... See more

Rated 5 out of 5 stars

The car was assessed quickly. The repair was approved, parts ordered and car booked in. Got courtesy car which was valeted before handing over. I received regular repair updates online and didn’t have... See more

Rated 5 out of 5 stars

We were delighted with Patons. The staff are very friendly and very helpful. Booking in was straightforward and a courtesy car was provided as promised. The repair itself is faultless. In addition th... See more

Company details

  1. Vehicles & Transportation

Information provided by various external sources

Patons have been repairing vehicles for over 60 years, having invested heavily over the past 2 years our Accident Repair Centre will ensure you get back on the road as quickly and as safely as possible. We are a fully British Standard (BS10125) Accident Repair Centre, so you can trust that everything we do is to the highest possible standard.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

48 reviews

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4.7

All reviews

(48)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Like a new pin

Lovely staff and my baby came back like a new pin! They even valet the car before returing it.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Highly efficient and caring staff

This is a great company with superb staff. What could have been a horrible day was transformed by the efficient and caring attitude of every employee that I had the privilege of meeting.
Thank you all for your help and kindness.
Terry

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t thank the whole team enough for…

Can’t thank the whole team enough for all the help they gave me. Your kindness and compassion are truly amazing and nothing is ever a big deal you helped me through a difficult time and gave me so much help and advice which was truly appreciated thank you so much

September 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Workmanship at Paton’s

The car was assessed quickly. The repair was approved, parts ordered and car booked in. Got courtesy car which was valeted before handing over. I received regular repair updates online and didn’t have to phone Paton’s at all. The repair was done to an exceptional standard and I am delighted with it. The car was returned promptly. Top marks to all involved.

October 1, 2025
Unprompted review
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Rated 5 out of 5 stars

5/5 nothing less

5/5 nothing less! Repairs were complete super fast and I was kept up to date with everything. Eleanor at service was great also!

They made a stressful situation hassle free.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We were delighted with Patons. The staff are very friendly and very helpful. Booking in was straightforward and a courtesy car was provided as promised. The repair itself is faultless. In addition they valeted our car with great attention to detail. We couldn't be happier with the service we received.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great service all round!

Very impressed with communications. Repair and finish excellent and within the time originally stated. Full valet as well. Employees who picked up and delivered car were very professional. Great service all round. Would definitely recommend.

September 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Patons agreed to pick up my car from my…

Patons agreed to pick up my car from my home while i was away on holiday. Once it was ready for pick up they suggested I drop my hire car off to them and get my car rather than waiting 2 days for them to deliver it. My car looks great after the repair it was also valeted inside and out. Very happy with the service.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service from start to…

Incredible service from start to finish. Eleanor on reception was particularly amazing, keeping me informed the whole time and going the extra mile by sorting things with my insurance company and making sure my car was picked up and delivered back knowing it was difficult for me with two wee boys. Greatly appreciated. Can’t thank her enough.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish!

Excellent service from start to finish. Despite my insurance company being unable to provide a courtesy vehicle, I was given one for 10 days, which was a huge help as I travel frequently for work.

Elenor provided clear and consistent updates throughout, ensuring everything was well coordinated. When I needed to adjust my collection date due to travel commitments, she managed this seamlessly and had the vehicle ready on time.

An invoice issue caused by the insurance company was also handled swiftly, and Elenor even stayed late to make sure I could collect my car the same day.

Her professionalism, communication, and commitment are a credit to the company. Highly recommended.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Great service. And a great job. Eleanor at reception was lovely to deal with. Highly recommend

September 10, 2025
Unprompted review
Patons Accident Repair Centre logo

Reply from Patons Accident Repair Centre

Thank you Mark, we really try and do our best for our customers, I will let Eleanor know of your kind words.

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Rated 5 out of 5 stars

Eleanor and the time kept me informed…

Eleanor and the time kept me informed and did a great job.

September 10, 2025
Unprompted review
Patons Accident Repair Centre logo

Reply from Patons Accident Repair Centre

Thank you for your kind words Nicholas, I'll make sure to pass the message on to Eleanor!

Rated 5 out of 5 stars

My car had been in an accident

My car had been in an accident. When it was returned from Patons you would never have known. Really good job and also valeted inside and out. Would recommend this garage to anyone who needs it.

September 6, 2025
Unprompted review
Patons Accident Repair Centre logo

Reply from Patons Accident Repair Centre

Thank you Mhairi for you kind review, we do our best for our customers and it is always nice getting feedback like this.

Rated 5 out of 5 stars

Great front desk service

Great front desk service, friendly and informative

August 25, 2025
Unprompted review
Patons Accident Repair Centre logo

Reply from Patons Accident Repair Centre

Thank you for your kind review, I will pass you words on to the scheduling team.

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