Patreon Reviews 

I had a very negative experience with Patreon’s customer support.

I tried to purchase a course using a discount code, but Patreon’s checkout system did not give me any option to enter the code. On top of that, the payment went through without proper two-step verification (SCA), which is required under EU law.

Because of these platform errors, I paid more than I should have. I immediately contacted Patreon support, but instead of offering a fair solution, I only received repeated copy-paste replies: “Your request does not meet our refund policy. This decision is final.”

By the time they answered, the discount campaign had already expired. I even suggested a partial refund (50%), since I truly wanted the course – but Patreon flat out refused and closed the case, calling it “final communication.”

This approach feels dismissive, disrespectful to paying customers, and very unfair. I have since opened a case with PayPal and will escalate further with EU consumer protection if necessary.

I expected better from a platform that claims to support creators and their communities.

I set up my Membership levels without a problem but Patreon set my account to Adult+18 which triggered an Age Verification. OK, no problem I have a TSA approved state driver's license. They took the images and then said they could not confirm my identity! No method was offered to submit other identification, they suspended my account and could not publish for my members. When they realized the mistake, they took off the Adult+18 and said all was good. It wasn't, my account remains suspended days later and they have not responded to multiple requests. Add that you CANNOT call them, they do not provide support over the phone.

I registered on Patreon as a creator 2 years ago. I started earning money, my account started getting popular.

2 weeks ago I got an e-mail from “Robin”, trust and safety team at Patreon.

He suspended my account and he asked me to upload my ID and handwritten statement from my parents and also my parent’s ID card via their “secure upload”.

I said, I’ll not use this unsecure link to provide my ID, so he enabled Jumio verification for me. After the verification Robin asked for the handwritten note and parent’s ID, but I was supposed to upload it via the uploader.

As I was scared, I hid the ID card number and I sent it.

In the e-mail was written if I’ll not submit it until 23 April my account with the balance will be deleted.

I sent it 1 week ago, I still didn’t get response. My account will be permanently banned tomorrow and I can’t withdraw my money, so I lost my account and also my money I earned there.

Even they didn’t provide me(I asked for it) any privacy policy regarding the secure upload and the ID.

Never use Patreon. Be aware of this platform.

Patreon has cheated me for $ 3000, which I earned before the deadline of ID verification.

I have not been allowed to withdraw my balance under the pretext that it is under verification, and I have been waiting for two months without any benefit, and there is no technical support!!!!!!!!!!! I haven't received any messages, and I have sent them many, many times without any use.

I attempted to cancel a recurring subscription that didn't show up in my Patreon memberships, but I was being charged for each month. I provided verification of the charges and customer service would not respond --AT ALL.

So far VERY unimpressed.

I am a creator, opened a Patreon account, they let me in no problems first couple weeks, then I get some subscribers, immediately, they want me to authenticate my email. No problems, but there are. The link they send for verification NEVER works. Tried five browsers, three machines, the link is always down. And the support, seems pretty clueless. May be looking for an alternative rather quickly, am not impressed at all.

Used patreon for maybe 2 months and got suspended for 'We have detected suspicious activity linked to your account' Until they verify few things with me i gave them full verification of everything they asked me. even my geographical Location and internet provider. Still resulted in Suspension. In the end got the Email saying that i got suspended and that they 'we are unable to comment on the specific details regarding our account removal process.' if want to lose money and have headache this is right site for you !

I love patreon (and this review has nothing to do with Patreon), but that bloody app is something else. It's got stuck sending me dozens of verification emails. I can't log in - it just goes round and round in circles and takes me to the browser version not the app when I open the verification email. And how the hell can I review it in the Ipad apps area when it won't let me use the keyboard? The app is a disaster

Customer Service staff are unresponsive. It takes days to receive any response. Several times, the content of the response is that the problem is on my end, not theirs. Verification SMS sometimes don't happen at all, though the site says it is sending them when I try to log in. I get no email notice when they are going to "close the ticket," but when I follow up, they say, "oh, we closed that ticket," as an explanation for why the problem was not solved. For my last problem, they gave a pat answer blaming my settings (already correct so not the problem) or my email service (when in fact I'm not having problems from any other subscriptions).

I respect a company when it can say something like, "we're having technical difficulties with log ins (or whatever the issue is). We'll get back to you soon with a solution." I sense that the staff prioritizes ending of the call / contact over solving the problem. When a call is ended with no resolution by putting it in the customer's lap without exploring what might really be going on, it is extremely frustrating. My guess is that they have poor technical support for finding flaws in the website and correcting them, so simply try to shut down the complainant.

I want to support my creators; it should be the chore that it is with Patreon.

I signed up to Patreon to assist in my own creative work, and was immediately banned with my account disabled. I never even got the verification email and they had disabled my account. When I asked about it, Patreon demanded my full legal name, a copy of my provincial ID card, my banking information, my ISP and router number, the serial number for my computer and five social media accounts "to verify my identity." You don't give that sort of thing out to any legitimate entity, and I don't even have social media so how am I supposed to do this?

The local police were notified and said that Patreon's email and the website itself reeked of a scam and I have forwarded their email onto the RCMP to report them for fraud.