Patrick Egwu Transportation  

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Rated 5 out of 5 stars

Superb service, from start to end, & beyond. Patrick, the owner, went out of his way to support & assist with the airport drop-off and pick-up. He was prompt and caring. He literally went the... See more

Rated 5 out of 5 stars

This is the second time I'm using their service to the airport and this time it was for a return trip. Went back to them as their prices are competitive and they have been reliable in the past. Thi... See more

Rated 1 out of 5 stars

Don't use this company!! Still waiting for a refund that was promised after we were left stranded at Gatwick. I repeat dont waste your money!

Rated 5 out of 5 stars

My family and I just arrived in London where we hadn’t been for ten years. Everything has been changed here and we were anxious, but the first ride from Heathrow to London city center via Patrick Egwu... See more

Company details

  1. Taxi Service
  2. Airport Shuttle Service
  3. Limousine Service
  4. Minibus Taxi Service
  5. Sightseeing Tour Agency
  6. Transportation Service

Written by the company

Patrick Egwu Transportation is London based passenger transportation company focused on Airport Transfers/Long Distance transfers/ chauffeuring services for the London metro area.


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All reviews

(756)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Experience was great from booking to ride to airport journey could not have been smoother. Highly reccomend the service!

February 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Smooth, Safe, and Reliable Transport

I had a great experience with Patrick Ugwu Transportation. The service was prompt, the driver was professional and friendly, and the ride was smooth and comfortable. Their commitment to customer satisfaction is evident, and I will definitely use their services again. Highly recommended

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

I and my team booked a car with Patrick…

I and my team booked a car with Patrick Egwu to take us from Heathrow to a small town of Bridport, a 2.5hr.drive on a dark,rainy night after a long flight.so happy we did!.PE arrived the airport on time,drove safely,and provided pleasant conversation along our trip,all at prices far better than his competitors.booking was easy, despite booking from out of country. .in conclusion we had a very smooth ride with Patrick Egwu transportation..

January 8, 2025
Rated 5 out of 5 stars

My Go To Taxi service


I have used Patrick Egwu’s taxis many times to take me to and from the airport, and I couldn't be happier with their service. The drivers are punctual and always friendly. The cars are clean and roomy. Booking is straightforward and they frequently send through discount codes to make the journey cheaper (but you have to use them straightaway!) After being let down a few times by other cab companies, I settled on Patrick as my go-to ride as I frequently have to travel abroad. Thank you for consistently delivering exceptional service!

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Kind, Flexible, and Fair Prices

Had a wonderful experience working with Patrick Egwu. Very flexible, kind, and organised. Great prices, wonderful drivers, and returned my calls in a timely manner. We needed a taxi hired to travel someone between Essex and London for a few days, and they were absolutely wonderful as a taxi hire. Would recommend them, and will be using them moving forward.

January 11, 2025
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Rated 5 out of 5 stars

Excellent

We booked a service to go from London to Gatwick. The driver had a problem and couldn’t come. The owner of the business covered the driver and came to take us to the AirPort. Thanks Patrick!
Excellent comittment and excellent price. I would definetly recommend.

December 31, 2024
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. We Booked and paid with a credit card ahead of time round-trip from our hotel in London to Heathrow. We booked a full-size, eight passenger van to carry the six of us in our bags. Instead, they showed up with a minivan that only sat five and told us to squeeze in. upon arriving at the hotel, the driver demanded cash. I showed him a receipt showing showing that we had already paid and he was very argumentative.
I called 24 hours in advance to confirm our return trip and they said they had no record of it. They said that this company uses third-party drivers and they had no record of a return trip. They have been unreachable at this point. Now we are having to pay an extra surcharge to leave on Christmas Eve to get back to the airport with another company, even if we paid ahead of time. Despicable. Driver was named Edun. Rude and pocketed the return trip money. Do not use!

December 19, 2024
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Reply from Patrick Egwu Transportation

This customer did not give us a chance to attend to her complaint. She emailed us in the morning, and before the end of the business day, she left her review.

We have called her on the phone, spoke with her, sent her an email confirming that we will return her money even though we provided the initial service. Yet she is upholding this inaccurate review of our business.

Whilst we always strive to deliver exactly what has been requested by the client, part of the problem with this client was that on her reservation she only entered one passenger. Based on that information, there was no way for us to automatically understand that she required a vehicle that could carry six passengers.

Despite our reaching out to her to find a resolution and agreeing to refund her in full without query despite it being our right as a business to query her complaint, it surprising that she maintains this adverse review thereby forcing us to come out and defend our business.

Whilst interacting with others, it wise to be considerate.

Rated 5 out of 5 stars

Excellent Professional Service

Excellent Professional Service. We used them 4 times in London and they are very reliable. In fact one of our prior drivers ws supposed to take us to Windsor and his car broke down and instead the owner Patrick picked us up so its a very reliable company

December 5, 2024
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Rated 5 out of 5 stars

Service per excellence

I had a beautiful ride from London Heathrow to Bournemouth.
Trust me the ride was excitingly beautiful, nothing compared to the first class experience I had.
The punctuality was second to none, the journey was smooth, Patrick was so professional with his driving and the comfort of the car was top notch.
I recommend Patrick Egwu Transport services anytime, any day.
Many thanks for your excellent services.

December 6, 2024
Unprompted review
Rated 2 out of 5 stars

Not responding to emails or WhatsApp’s regarding refunds

Used these a couple of times and the actual service is good but having issues with getting refunds for cancelled journeys from them.
I booked one a good few weeks in advance and cancelled the following day but after two weeks I’m still waiting for a reply to my email. I’ve chased on WhatsApp a couple of times and despite them saying they will get back to me within 24 hours it’s now been nearly a week and they have still not processed the refund.

November 17, 2024
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Reply from Patrick Egwu Transportation

Whilst we apologise for the delayed response due to workload, this client has obviously not read our Terms & Conditions, otherwise she would understand that we do not her a "refund".

Our "T&Cs" explain clearly that; we only give *Credit* to UK registered clients unless cancellation is our fault. If the cancellation is not our fault and you cancel at least 24hrs in advance, we give you "Credit" for use next time.

Rated 5 out of 5 stars

Excellent service

I was nervous as I didn’t know the company but I shouldn’t have been. The driver picked me up right on time, drove safely to the airport and dropped me off at the door in quick time. Very pleased.

November 11, 2024
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Rated 5 out of 5 stars

We booked a transfer with Patrick Egwu…

We booked a transfer with Patrick Egwu Transportation from Heathrow to our hotel. It was our first time traveling to London and we were originally apprehensive about the transfer as we did not know what to expect, but the experience was wonderful. Our driver was waiting for us once we picked up our luggage and the van was roomy and comfortable. Our driver was knowledgeable about the area and even pointed out some sights on the way. We had inadvertently input the incorrect “Park Road” when we booked online and when this was discovered our driver explained the London post codes and corrected our destination. I would highly recommend using Patrick Egwu Transportation for any travel needs.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Cool calm and collective

Patrick, took the time to explain different sights etc, our flight arrived at 6:30am by the time we got our luggage cleared immigration traffic was an absolute nightmare, a normal 30 to 35. Minute trip took almost 2 hours due to traffic. We will use his services again.

Thanks, patrick

November 18, 2024

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