patrobson.com Reviews 

222
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, past reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful and friendly staff who consistently make renting, buying, and selling properties entirely smooth, easy, and stress-free. Consumers deeply appreciate the efficient communication and quick responses whenever they reach out with questions or property management issues. People note that the team goes above and beyond, providing clear guidance and maintaining a truly professional attitude throughout the entire process. Some reviewers were not happy with communication issues, noting that online messages were frequently ignored and customer service felt unhelpful when resolving problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the entire team as exceptionally professional,... See more

Service

Reviewers mention positive feedback about service, noting that people experience a smooth, efficient, and... See more

Customer service

People report positive experiences with customer service, highlighting a seamless and straightforward process... See more

Response time

Customers consistently note positive experiences with response time, highlighting that reviewers frequently... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, straightforward, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just sold our house very smoothly through the services of Pat Robson and Co. Extremely efficient process with very fast responses to our calls. We were offered excellent advice on presentation... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Pat Robson & Co. The whole team was patient, professional, and very easy to communicate with throughout the entire process. Every step was clearly explained, and they kep... See more

Company replied

Rated 5 out of 5 stars

As a tenant of more than 3 years with Pat Robson, they have been an amazing management agent. Any issue is solved within a matter of days and they're always happy to help. Recently I have dealt with L... See more

Company replied

Rated 5 out of 5 stars

I can honestly say the service from Pat Robson has gone above and beyond anything else I’ve experienced. They’ve managed our rental property for the past five years and have been consistently rel... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Pat Robson & Co. are a leading residential sales, lettings and property management agent in Newcastle and surrounding areas. We have two offices in the Jesmond and Gosforth areas of Newcastle, which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. Both of our offices are superbly situated in the busiest parts of their respective areas for residential lettings and sales. With a vast portfolio of fully managed residential properties to let and a continuously refreshed portfolio of sales stock, covering Newcastle upon Tyne and the wider North East England area, we are able to offer choice whatever your property requirements. As members of all of the main industry professional bodies we strive to take on and achieve the best standards.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

222 reviews

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No recent history of asking for reviews

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4.7

All reviews

(222)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Superb

Superb. Help all the time when we were stuck. Happy to comply over the phone and in the shop when we needed a lot of help in a short amount of time. Wouldn’t recommend anyone else but pat robson. Abbie and Tania were who we worked with. Great help.

November 11, 2026
Unprompted review
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Reply from patrobson.com

Thank you for your lovely review and recommendation! We're delighted to hear that Abbie and Tania were so helpful throughout the process. We'll be sure to pass on your kind words to them both. Thank you for choosing Pat Robson & Co!

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Rated 5 out of 5 stars

100% Stress-Free

Abbie was so helpful, so chatty, so prompt, so lovely 🌟🌟🌟🌟🌟

October 27, 2026
Unprompted review
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Reply from patrobson.com

Hi Mia,

Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and we will pass it along to Abbie.

Rated 5 out of 5 stars

Danielle has been dealing with the sale…

Danielle has been dealing with the sale of my flat and we successfully completed today. There were a few complications re ongoing repair issues but the buyer was kept well informer by Danielle. A straight forward and clear process. Thanks

October 16, 2026
Unprompted review
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Reply from patrobson.com

Thank you for your lovely review! We're really pleased your sale has now completed successfully. It's great to hear Danielle kept everyone informed throughout. We'll be sure to pass on your kind words, and we wish you all the best!

Rated 5 out of 5 stars

Very efficient house sale

We have just sold our house very smoothly through the services of Pat Robson and Co. Extremely efficient process with very fast responses to our calls. We were offered excellent advice on presentation, pricing and given insight into the current market situation in Newcastle. Tim Nixon and Danielle McEntee were particularly helpful initiating and managing the sales process. Thank you both immensely.

October 9, 2026
Unprompted review
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Reply from patrobson.com

Hi Linda, thank you for your lovely review! We're so pleased your house sale went smoothly. We'll be sure to pass your kind words on to Tim and Danielle. Thanks again for choosing Pat Robson & Co!

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional

October 9, 2026
Unprompted review
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Reply from patrobson.com

Thank you, Maureen! We're really pleased to hear you found our team helpful and professional. We appreciate you taking the time to leave us a lovely review!

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Rated 5 out of 5 stars

Smooth and Professional Experience with Pat Robson

I had a really positive experience with Pat Robson when purchasing my property. The whole process was smooth and straightforward, and the team were very responsive throughout.

Communication was excellent, with quick response times whenever I had questions or needed support. They were professional, helpful, and kept everything moving efficiently, which made the experience much less stressful.

I would definitely recommend Pat Robson to anyone looking for a reliable and supportive estate agent

September 23, 2026
Unprompted review
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Reply from patrobson.com

Thank you for your lovely review! We’re really pleased to hear that everything went smoothly with your property purchase and that the team were able to help along the way. We really appreciate your recommendation and wish you all the best in your new home!

Rated 5 out of 5 stars

A pleasure dealing with Pat Robson & Co…

A pleasure dealing with Pat Robson & Co the staff are understanding and so pleasant during an often difficult process. They have been my go-back-to firm for 28 years over many properties both buying, selling and letting. Tania, Ellie and Liam are always wonderful. Tim the director is both patient and outstanding!

October 6, 2026
Unprompted review
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Reply from patrobson.com

Hi Patricia,
Thank you for the lovely review! It’s great to hear you’ve had such a positive experience with us over the years. We’ll make sure Tania, Ellie, Liam and Tim see your kind comments. Thanks again for your continued support!

Rated 5 out of 5 stars

Abbie was very helpful and informative…

Abbie was very helpful and informative when liasing during the letting process. Appreciate the professional yet personable help

September 30, 2026
Unprompted review
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Reply from patrobson.com

Hi Megan,

Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and we will pass it along to Abbie.

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Rated 5 out of 5 stars

Abbie was very helpful throughout the…

Abbie was very helpful throughout the process. Very quick and efficient, and very polite.

September 25, 2026
Unprompted review
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Reply from patrobson.com

Hi Divyam,

Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and we will pass it along to Abbie.

Rated 5 out of 5 stars

I had called to inquire about a student property

I had called to inquire about a student property and Abbie was very friendly and seemed very knowledgeable about all my questions.
After speaking with her it made me feel assured that I could trust Pat Robson and proceed with viewings. Thank you Abbie!!!

September 14, 2026
Unprompted review
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Reply from patrobson.com

Hi Ethan,

Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and we will pass it along to Abbie.

Rated 5 out of 5 stars

Really good experience and smooth…

Really good experience and smooth process with Pat Robson. Ellie was amazing and super helpful!!

August 26, 2026
Unprompted review
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Reply from patrobson.com

Hi Amelia,

Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and we will pass it along to Ellie.

Rated 5 out of 5 stars

Property management

Reece & his team are always helpful, quick and knowledgeable with any issues I may experience in my properties. I do not hesitate to recommend to fellow landlords

September 25, 2026
Unprompted review
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Reply from patrobson.com

Hi D P,

Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and we will pass it along to Reece and the team.

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Rated 5 out of 5 stars

Good experience

The staff are friendly, helpful and provide quick responses to any queries.

September 22, 2026
Unprompted review
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Reply from patrobson.com

Hi Isaac, Thank you for taking the time to leave us a review. We greatly appreciate your positive feedback and we'll pass it along to the team.

Rated 5 out of 5 stars

Great company

We’ve worked with Pat Robson and Co for many years and have always been thoroughly impressed by their professionalism. Always a pleasure to speak to any of the staff

September 22, 2026
Unprompted review
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Reply from patrobson.com

Hi Elizabeth, Thank you for taking the time to leave us a review. We greatly appreciate your positive feedback and will pass it along to the team.

Rated 4 out of 5 stars

Professional, capable and quick to respond

Tania responded to my emails in a very timely professional manner. I soon felt I could trust her.

September 22, 2026
Unprompted review
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Reply from patrobson.com

Hi Kathleen,

Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and we will pass it along to Tania.

Rated 5 out of 5 stars

Excellent

Since our first viewing with Pat Robson our experience has been excellent, Abbie in particular. It has been a seamless process with the team answering any questions we may have in a quick and professional manner. We couldn’t recommend them more!

September 14, 2026
Unprompted review
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Reply from patrobson.com

Hi Elfie, Thank you for taking the time to leave us a review. We greatly appreciate your positive feedback and will pas it along to Abbie and the team.

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Rated 5 out of 5 stars

Liam has been a fantastic property…

Liam has been a fantastic property manager and quick to responding.

Thank you for everything.

September 3, 2026
Unprompted review
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Reply from patrobson.com

Hi Sam,

Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and we will pass it along to your Property Manager, Liam.

Rated 5 out of 5 stars

Genuinely the easiest and most…

Genuinely the easiest and most straightforward process my partner and I have ever dealt with and it’s thanks to this estate agency, Abbie and Cameron were so lovely and efficient and made everything run so unbelievably smoothly. Thank you for helping us with our first renting! Will definitely be going with this company the next time we relocate. :)

August 29, 2026
Unprompted review
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Reply from patrobson.com

Hi Chloe, thank you for taking the time to leave a review. We greatly appreciate your positive feedback and will pass it along to the team.

Rated 5 out of 5 stars

Pat Robson Rental

Really nice rental property from Pat Robson, directly communicated with Georgina who was always incredibly quick to reply and offer help or answers if it happened to be needed.

August 13, 2026
Unprompted review
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Reply from patrobson.com

Hi Benji, thank you for taking the time to leave a review. We greatly appreciate your positive feedback and will pass it along to Georgina.

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