Pavers Reviews 

2,516
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and professional advice. Many people are delighted with the products, highlighting their comfort, perfect fit, and overall quality. However, some customers experienced issues with online orders, including products not arriving, difficulties with returns, or slow and lost deliveries. A few other people also felt that product quality sometimes fell short, citing inconsistent sizing, missing features, or durability concerns with soles.

What people talk about most

Product

People report positive experiences with products, often highlighting good value for money and perfect fit,... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the good quality of products,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing frustration over lost... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers reporting prompt and fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 4 out of 5 stars

Great quality products the only great I have is the length of time for delivery almost 10 working days most items within Ireland are shipped within two to three working days other than that all good

Rated 5 out of 5 stars

I suffer with complex foot problems due to my diabetes. I thought it was going to be impossible to find suitable footwear due to the deformity on both of my feet. I optimistically went into Pavers (Ca... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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3.9

All reviews

(2,516)

75 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff knowledgeable kind friendly ladies

My wife and I went to Pavers shoe shop in Yeovil and Elaine was very helpful kind showed me many colours and a size on a vast range of shoes and was making sure I had the right size and colour she was very patient at all times then my wife received the same treatment and bought 2 pairs Elaine was so friendly my wife gave her a hug before leaving
Thank you Pavers great staff and prices

Yours sincerely
Mr RD Mascall and Mrs SA Mascall

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I always love Pavers shoes

I always love Pavers shoes. They suit me very well and I am always proud to say that they are Pavers when I am asked.
Delivery was very quick, thank you.

April 19, 2026
Rated 5 out of 5 stars

Top class

Easy to choose what you want from the site
Delivery was perfectly timef
Slippers are lovely and comfortable

April 18, 2026
Rated 3 out of 5 stars

thats not what i orderedin recent years i have bought pavers…

in recent years i have bought pavers shoes ,i have at present 5 pairs i still use,as your store left mahon point cork ireland.yrs back now i have purchased numerous pairs online.at least 2 pairs did not arrive as i ordered, this is very frustrating and annoying, as i just could not be bothered returning,its not feaseable.you asked?

May 2, 2026
Rated 1 out of 5 stars

This company always use Evri who as we…

This company always use Evri who as we all know have a terrible reputation for losing parcels. I ordered from Pavers and my parcel was lost. To give them the benefit of the doubt I placed another order and paid for next day delivery thinking this would be with a decent courier, apparently not ! Again it went to Evri. So 5 days later my parcel is still at an Evri depot with no delivery date. I will not use Pavers again until they ditch Evri and use a responsible courier 😡

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered some boots online for my…

I ordered some boots online for my mother's birthday present. However this was over a month ago and I still do not have them. Apparently Evri have lost them at there depot however when I contacted Pavers for a refund and could show I genuinely didn't have my goods I was completely ignored.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

I bought some ladies trainers slip ins

I bought some ladies trainers slip ins , in the sale really great price, but they were too big , so i sent them back and ordered a size smaller , this was all done in a few days , i received my new pair and my refund all in about 4 days excellent thank you pavers.sue cooper.

January 23, 2026
Unprompted review

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