Pavers Reviews 

2,518
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers had a great experience with this company. Shoppers consistently praise the knowledgeable store staff members for their exceptional helpfulness, welcoming friendliness, and dedicated personal attention provided during all of their in-store visits. Many buyers also highlight that the purchased footwear is extremely comfortable, wonderfully stylish, and manufactured to a high standard of quality. However, some customers also noted ongoing frustrations regarding delayed shipping times, extended delivery durations, and occasional issues when placing online orders. A few other people additionally felt that actively tracking parcels or trying to resolve delivery problems with courier services was quite challenging and stressful.

What people talk about most

Product

Clients share ambiguous opinions on product, with some consumers reporting excellent experiences featuring... See more

Quality

Consumers find quality to be ambiguous, experiencing a mix of high satisfaction and severe disappointment.... See more

Order

Users describe ambiguous interactions with order processes, frequently highlighting frustration with delayed... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Delivery service

People report ambiguous experiences with delivery_service, as opinions and outcomes vary widely among... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve recently ordered three pairs of shoes online. I’m pleased with the quality of the shoes, all three pairs were reduced in the sale. Of the three pairs of shoes ordered, all delivered to a local... See more

Rated 4 out of 5 stars

Great quality products the only great I have is the length of time for delivery almost 10 working days most items within Ireland are shipped within two to three working days other than that all good

Rated 5 out of 5 stars

I wandered through Tring Garden Centre today and wasn't expecting anyone to help me as most shoe shops are understaffed and so busy nowadays. But a very smiley lady approached me and could not be... See more

Rated 5 out of 5 stars

Julie provided excellent advice and went out of her way to ensure that I got appropriate shoes, I only take size 3 and wear orthotics. I needed shoes that I can put on without bending following surger... See more


Company details

About Pavers

Written by the company

Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered. At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again. Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.

Our Mission

As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.

Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

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3.8

All reviews

(2,518)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I went in and bought 3 more pairs of…

I went in and bought 3 more pairs of the gel packed insoles, been in there a few days prior and bought 2 pairs of the same stock, Nathan, on that occasion was helpful, friendly and a credit to the company, on my 2bd visit I was greeted by Helen, who was on the till when I was served, she was very friendly, helpful and another valuable member of the team

February 17, 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience. Made me feel like a criminal

Placed an order on 22nd January, didn’t hear anything until today saying my address has been blacklisted. They told me it was a mistake there end and now I can place an order. Customer services made me feel like a criminal!!

No explanation as to why but did say you can now order and it will be fine.

Still awaiting a manager to call me as I’m not happy about the situation.

Awful service and the worst experience I’ve had. Still awaiting my refund now!!

Disgusting

JBM766024

January 22, 2025
Unprompted review
Rated 1 out of 5 stars

Liars, Unhelpful, poor service

We ordered from this site because it represents itself as being irish and an irish store. They're fully UK based, so this was a lie. Items ordered on the 12th werent actually sent by them til the 20th, meaning Christmas presents didnt arrive in time. Item finally arrived in the New Year, and was the wrong bloody size. Filed complaints, got no response, and now they're charging me to return their mistake. If I never deal with them again it'll be too soon.

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Pavers in waterside

I went into Pavers in Waterside looking for some winter boots. Avril was very kind and patient as I couldn’t decide which boots would suit my needs. Avril went above and beyond. I will be definitely going back

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Service by a very professional lady

Went to Boundry Mill Walsall. We were lucky enough to be served once again by Gurmit who we find very helpful, friendly and professional. She went out of her way to find the shoes I wanted which were not on show, so Gurmit knew where she could find them in stockroom. I eventually came away with 2 pairs of shoes, and husband one pair. I do hope that her employers realise what an asset she is to them.. Thank you again Gurmit. From Sandra Heitzman.

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

pleasant staff

Went to pavers in Boundary outlet Walsall, Gurmit
who served both myself and my friend went out of her way to find what we were looking for. very pleasant experience thankyou Gurmit.

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

PAVERS FINDON GARDEN CENTRE

Went to the Pavers store at the newly refurbished Findon Garden Centre Worthing specifically to purchase some quality slippers. We arrived early and the two staff gave us their full attention. They knew the items they were offering and gave good advice and information. I found exactly what was wanted and am very happy.

December 14, 2024
Unprompted review
Rated 2 out of 5 stars

Pavers Leeds showed wrong pricing

I was quite disappointed with the attitude of the shop assistant in Pavers Leeds this morning,
After the window display showed Sale, and shoes and boots at discounted rates.
I asked about a pair of boots that were showing £12.99, he said no, I’m working on it.
Then he went to the window and moved the sales tags away from the items.
He said the tag on the side of the boots said £44.99( hidden between the two boots)
I said this was misleading and I would contact trading standards.
But I checked and it is not lawful, but bad practice by Pavers to display pricing while setting a window display.
Sorry to say, I will be looking elsewhere where for footwear in future!!

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Pavers Newnham court weaving me14 5lh

Papers Newnham court weaving me14 5lh
Sue was extremely helpful went above and beyond. I ended up buying a pair of boots.
My hubby bought himself a pair of boots. Also me a pair of boots with a matching bag.
Sue advised us to have the coating sprayed on them to make them water proof. Lisa exsplained the process of water proofing. What a lovely pair of ladies.
Thankyou so much.
Wishing you all a merry Christmas xx

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Leigh @Pavers, Ramsgate Garden

I cannot Thank Leigh @Ramsgate Garden Centre Pavers branch enough for helping my Mum. She tried on quite a few pairs of boots in a few different colours, but Leigh was so very patient and nothing was too much trouble for her. In fact all the staff were all very lovely there. Mum did indeed find her perfect boots and slippers. Thanks for all your help :)

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Purchased two pair of dress boots for…

Purchased two pair of dress boots for myself and one pair of dress boots for my grandson last year. Good quality comfortable and good price. Bought another pair of dress boots and a pair of shoes two weeks ago. Same as last time good quality comfortable and good price. Staff in shop were superb. Will buy my shoes from pavers again.

November 23, 2024
Unprompted review

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