A shout out to Pavestone's Customer Service Manager Sam who sorted out my twice messed up request for samples from their sister company Paving Direct. Following my review this was fixed the next work... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great product, looks fantastic in our front garden, gives a real "wow" factor. Delivery could be done differently. A very heavy pallets of brick being delivered by a single person, on a very steep roa... See more
Company replied
Pavings delivered on time. Only criticism was the large wooden pallets stopped access through a gateway. If pallets were similar size to the pavings we could have easily accessed our rear yard.
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We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... See more
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Company details
Written by the company
Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.
Contact info
Westlington Quarry, GL56 6EG, Chipping Campden, United Kingdom
- 01993 769225
- support@pavingdirect.com
- pavingdirect.com
4.2
Great
4K reviews
Replied to 69% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Paving Direct
Thank you so much for your fantastic review! We’re thrilled to hear your order arrived smoothly and that our team was able to make delivery straightforward. It’s great to know you’re happy with the service — feedback like this means a lot to us.
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Very helpful staff.
Very helpful staff and huge choice of paving. Will use again and recommend.
November 13, 2025
Reply from Paving Direct
Thank you so much for the fantastic feedback, it's much appreciated and will be fed back to the team
Happy Customer
I experienced really fast delivery of a block paving sample and subsequently ordered a full pallet which was delivered on time. Very happy with the service received and will definitely look to them for paving in the future.
November 7, 2025
Unprompted review
Reply from Paving Direct
Thank you so much for your kind review! We’re delighted to hear your sample and full order both arrived promptly and that you’re happy with the service. It’s great to know you’d choose us again for future projects — we really appreciate your support.
Good product
Good product, good price, good communication, prompt delivery.
No hesitation to recommend.
October 24, 2025
Reply from Paving Direct
Thank you so much for your review, it means a lot to the team to receive feedback - it's much appreciated.
Great product
Helpful and friendly staff, communication from start to reciving goods was excellent. Quality of product was exceptional.
Thank you
October 7, 2025
Reply from Paving Direct
Thank you so much for the fantastic feedback, it's much appreciated and will be fed back to the team
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What a fantastic company
What a fantastic company ! The order was processed with great speed and the delivery was received and with there pump truck on board the paving slabs were delivered direct to the job.
The service was on point and any concerns raised were quickly diluted. Well done!
October 24, 2025
Unprompted review
Reply from Paving Direct
Thank you so much for your fantastic review! We’re thrilled to hear your order arrived smoothly and that our team was able to make delivery straightforward. It’s great to know you’re happy with the service — feedback like this means a lot to us.
Wrong order delivered
Wrong order delivered. It tooks weeks to sort out the correct order. Would not use this company again.
October 7, 2025
Reply from Paving Direct
I’m really sorry to hear about the problems you experienced earlier this year. Your order was placed during one of our peak April period and unfortunately, we did face some temporary fulfilment and communication challenges at that time.
Since then, our systems and processes have been completely reviewed and improved — including order tracking, customer communication, and after-sales support — to ensure a much smoother experience for our customers. I’m confident you’d see a real difference now. We truly appreciate your feedback, as it helps us continue to improve.
Great firm to deal with
Great firm to deal with! Staff very helpful and our order arrived promptly, I would highly recommend.
October 22, 2025
Reply from Paving Direct
Thank you so much for your kind words! We're really pleased to hear you found our team helpful and your order arrived promptly. Your recommendation means a lot to us — we truly appreciate your support and hope you enjoy your project.
Unhelpful after sales
Products great and delivered promptly however after sales was poor. I needed more aggregate to complete the job. I was told it was discontinued and unlikely to be coming back. I called several times asking for advice on where I could buy some from and was advised the name of your bulk supplier but they could not help me. 2 months later and still not resolved I have just been on the website and seen it’s back in stock again!!!!
September 5, 2025
Reply from Paving Direct
Hello Donna, We did discontinue this product and advised where to purchase it from. I have checked our website today and the product is not available. I will email you again with details of where you can purchase. I am sorry if you felt that our aftersales had let you down.
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Great company. Great product
Delivered when they said they’ed be delivered.
Arrived intact and in good condition.
Husband used them to build a wall on the side of our bungalow.
It looks great and in keeping with the rest of the stone properties on the road
We get lots of compliments about how good they look.
Wish I could add a photograph.
A++++
October 7, 2025
Reply from Paving Direct
Thank you so much for your lovely review! We’re delighted to hear your order arrived safely and that your husband’s wall project has turned out so well — it sounds fantastic, especially knowing it complements the other stonework on your road.
The patio pack was good value with a…
The patio pack was good value with a great selection of quality stone. The pallet was well packaged to avoid breakages.
Delivery was as good and the whole process was professional
October 7, 2025
Reply from Paving Direct
Thank you for your great review! We’re delighted you were happy with the quality, packaging, and delivery — exactly what we aim for.
Quality paving
Quality paving, reasonable price, courteous delivery man; what's not to like?
October 7, 2025
Reply from Paving Direct
We’re thrilled you were pleased with both the quality and the delivery experience — thank you for choosing Paving Direct!
Ordering online was simple
Ordering online was simple and delivery date and method was perfect
October 7, 2025
Reply from Paving Direct
Delighted to read this! We work hard to ensure products arrive safely and on time — thanks for recognising that.
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Very good service and product.
October 7, 2025
Reply from Paving Direct
That’s brilliant to hear! We appreciate you taking the time to share such positive feedback — thank you for your support.
Poor project managent, product knowledge, stock control and delivery
Well, thanks Sam. I have spent £1000 and have ended up with stone of the wrong size and colour! Problems:
Poor project management & product awareness
At no stage did you seem to know the status of the order.
Poor product identification and delivery management
Three pallets were delivered. None had labels and no delivery note. The transport company did not contact me to ensure that I was at home. Where would the driver had dropped 2 tonnes of blocks if I hadn't been there?! In addition the block were the incorrect colour.
Blocks were collected. Again no forward warning. Replacement blocks were delivered - and you guessed it, no forward notice. The new blocks were the correct colour but not the correct size! I give up.
October 7, 2025
Reply from Paving Direct
I’m very sorry for the issues you’ve experienced with your recent order. This clearly isn’t the level of service we aim to deliver. I’ll be in touch with you directly today to resolve this and ensure everything is put right as quickly as possible.
Good customer contact
Good customer contact. Quick delivery
Very pleased with the product.
Will use this company again.
Thank you
October 7, 2025
Reply from Paving Direct
Thank you so much for your kind review! We’re delighted you’re pleased with the product and service — we look forward to helping you again soon.
Keeping it simple...
Easy to identify product and place order. Prompt delivery, fair pricing and goods delivered in perfect condition, as specified.
I don't know what else one would want or expect from a supplier.
October 7, 2025
Reply from Paving Direct
Thank you for such a brilliant review! We’re delighted everything went smoothly — exactly the experience we aim to deliver.
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great products
Great product, looks fantastic in our front garden, gives a real "wow" factor. Delivery could be done differently. A very heavy pallets of brick being delivered by a single person, on a very steep road, needles to say he has really struggled and had to leave them on the pavement in front of the property.
April 30, 2025
Reply from Paving Direct
We’re thrilled to hear the paving gives your garden the wow factor - we would like to see a picture of the finished patio! Thank you for your feedback on the delivery experience — we’ll raise this with our haulier to ensure safer, smoother service.
Pavings delivered on time
Pavings delivered on time. Only criticism was the large wooden pallets stopped access through a gateway. If pallets were similar size to the pavings we could have easily accessed our rear yard.
October 7, 2025
Reply from Paving Direct
Thank you for your feedback! We’re pleased delivery was on time and appreciate your helpful comment about pallet size — we’ll pass this to our logistics team for review.
Tanners Paving looks fantastic but be prepared - the slabs thickness are not consistent.
Your Tanners Paving looks fantastic, but if it wasn’t the fact I wanted the product I would have shopped elsewhere.
Your customer service is inconsistent. Your website is unusable if you want to order paving. And despite telling your team on three occasions, you are STILL spelling my name incorrectly.
October 7, 2025
Reply from Paving Direct
Hi Lia, Thank you for your honest feedback and for choosing our Tanners paving — we’re glad you love how it looks. I’m truly sorry for the frustrations you experienced with our website, customer service, and the misspelling of your name. That’s not the experience we want for our customers.
I’ll contact you directly to ensure your details are corrected and to discuss the service issues you raised. Your feedback is invaluable, and we’ll use it to keep improving.
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