Paving Stones Direct UK Ltd Reviews 

200
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff for providing exceptional support and making every interaction smooth from start to finish. People also love the vast selection of reasonably priced, top-quality materials that transform outdoor spaces beautifully. Some reviewers were not happy with occasional delivery delays, scheduling setbacks, and frustrating experiences with third-party couriers. Despite these specific transport hurdles, consumers consistently appreciate the dedicated assistance provided to resolve problems and issue quick replacements. Many buyers find tremendous value in the free shipping options and deeply reliable service overall.

What people talk about most

Product

Customers had positive experiences with product quality, describing the items as beautifully crafted,... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders consistently arrive quickly,... See more

Customer service

Users describe positive interactions with customer service, noting that staff answer messages promptly and go... See more

Staff

Consumers find staff to be exceptionally helpful, knowledgeable, and professional. Reviewers frequently... See more

Service

Reviewers highlight positive aspects of service, consistently praising the reliable and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been doing business with paving stones direct for the past 7-8 years and can honestly say they are by far the best company I have used. The amount of products they stock and keep stocked is un... See more

Rated 5 out of 5 stars

Wow,If you want to get EXCELLENT customer service ,amazing quality at reasonable prices for fantastic products, go to P S Direct. I dealt with a lovely young lady called Natasha. She was knowledgeabl... See more

Company replied

Rated 5 out of 5 stars

Bought 5 pallets of Kandla grey porcelain. Ended up requiring another pallet which was able to be sourced with the same batch numbers as previous pallets. Out of all 6 pallets I only had 2 broken tile... See more

Company replied

Rated 5 out of 5 stars

From start to finish, a great experience. We got exceptional help from Karl, who helped us order the slabs we needed, arranged delivery, and then sent replacements by express delivery for a few sl... See more

Company replied


Company details

  1. Landscaping Supply Store

Written by the company

Suppliers of High-Quality Natural Stone and Porcelain Paving. Open To the Trade and Public.


Contact info

4.8

Excellent

TrustScore 5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(200)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic company

Fantastic company, have purchased twice from them now and both times the paving slabs were delivered on time and were exctly what I ordered. One of the slabs had broken off a bit in transit and they were happy to give a partial refund to compensate for the broken slab. Would highly reccomend,

August 27, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Guin, thank you for the review and your continued support. Feedback means a lot to us so we really appreciate it. Thank you, The Paving Stones Direct Team

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Rated 1 out of 5 stars

I have yet to receive my order/sample …

I have yet to receive my order/sample so can't rate it. I asked for delivery 12/8/24 it's now 14th. Nothing to say they've been dispatched.

August 8, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Gary, we are very sorry to receive this review. We were informed that the sample was unfortunately damaged in transit for your delivery. Once we discovered this, we then sent a second sample out for delivery. This unfortunately lead to the delay in you receiving your sample order. We're committed to ensuring you receive your sample as soon as possible and appreciate your patience during this time. If you have any further questions or concerns, please don't hesitate to reach out. Thank you, the Paving Stones Direct team

Rated 5 out of 5 stars

Excellent service and customer support.

Excellent service and customer support.
Great communication.

August 1, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you for the review. Feedback means a lot to us so we really appreciate it. We are glad you are very happy with our service. Thank you, the Paving Stones Direct team.

Rated 5 out of 5 stars

Easy to order and arrange delivery

Easy to order and arrange delivery. Delivered on date said and first thing in morning, driver really helpful and placed in garage.
Packaged really well. Not taken out yet but looks good quality with all pieces there

July 29, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you for the review. Feedback means a lot to us so we really appreciate it. We are glad you are very happy with our service. Thank you, the Paving Stones Direct team.

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Rated 5 out of 5 stars

Very efficient

Very efficient, easy to order,delivered on time /day specified.

July 12, 2024
Unprompted review
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Reply from Paving Stones Direct UK Ltd

Thank you for the review. Feedback means a lot to us so we really appreciate it. We are glad you are very happy with our service. Thank you, the Paving Stones Direct team.

Rated 5 out of 5 stars

Excellent service

Excellent service. Good communication. Paving slabs delivered promptly by very helpful and friendly courier. Great product.

June 25, 2024
Unprompted review
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Reply from Paving Stones Direct UK Ltd

Hi Sharon, thank you for the review. Feedback means a lot to us so we really appreciate it. We are glad you are very happy with our service. Thank you, the Paving Stones Direct team.

Rated 5 out of 5 stars

We have tried many different companies…

We have tried many different companies for our tiles and some refused to delivered to our property and it caused alot of stress. We had the pleasure of Danny helping us order and choose our tiles. He has been so accommodating and supportive in the whole thing. He has kept us up to date with deliveries and helped us with different options and spoke to the drivers regularly. We have had our tiles delivered no issues. Danny is an asset to this team and we have found him so helpful. Amy

June 19, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Amy, thank you so much for the review. We strive to make every experience with us the best it can possibly be so to receive this review means a lot to us and to Danny. Thank you, The Paving Stones Direct team.

Rated 5 out of 5 stars

Great service

Easy ordering process. Delivered very quickly for free with great communication from start to finish.

June 3, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you so much for the great review, we really appreciate it. We are pleased to learn you are happy with the service. The Paving Stones Direct team.

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Rated 5 out of 5 stars

Easy order process with a choice of…

Easy order process with a choice of delivery days and tracking. Contact on day from delivery driver giving delivery window which was met.

June 3, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you so much for the great review, we really appreciate it. We are pleased to learn you are happy with the service. The Paving Stones Direct team.

Rated 5 out of 5 stars

A Great simple & easy service with fantastic quality.

A Great simple easy service. Fantastic quality porcelain slabs & stone wall cladding. Can’t rate this company enough.

May 17, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you so much for the amazing review, we really appreciate it. We are pleased to learn you are happy with the service. The Paving Stones Direct team.

Rated 5 out of 5 stars

I recently ordered a half pack of…

I recently ordered a half pack of paving stones and on receipt a number of the stones were split. I immediately contacted Paving Stones Direct who said that it was normal policy that customers should order 10% more to allow for any damages.

On this occasion they said they would re-send replacements for the damaged stones and they arrived promptly a couple off days after the original order.

This was great customer service and as such deserves the 5 star review I have given, well done and keep up the good service *****

May 21, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Clark, Thank you very much for the review. While we take every effort in packing orders, there are some rare instances where damages can occur. We really appreciate your feed back on this, thank you. The Paving Stones Direct team

Rated 4 out of 5 stars

Rustic wall cladding.

Would have given 5 stars, but for the fact that I had to chase them for the promised wall cladding sample. Various excuses were given for its non-arrival, (delivered to an incorrect address/it had got broken). ???? Anyway, I'm glad I persevered, as I liked the product and the subsequent delivery of my order went very smoothly. My builder has said the product is good!

May 13, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Jan, Thank you very much for the review. While we make every effort to ensure all orders are delivered without any issue, due to using 3rd party couriers there are rare instances where issues do occur. We will pass this information on to the courier network. Thank you, The Paving Stones Direct team

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Rated 5 out of 5 stars

Good price and delivery ahead of…

Good price and delivery ahead of estimated time.

May 10, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you so much for leaving us your review, we really appreciate it. We are pleased to learn you are happy with the service. The Paving Stones Direct team.

Rated 5 out of 5 stars

Buying edging cobbles online.

I was looking for edging cobbles to complete a paving job in the garden, after quite a lot of unsuccessful searching online I came across this company who had exactly what I was looking for.
Ordering online was very easy and straightforward, delivery was made when stated and best of all was free!
Thanks Paving Stones Direct, fantastic service would definitely recommend and would certainly use again.

May 8, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you so much for the amazing review, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team.

Rated 5 out of 5 stars

New paving slabs

Website straight forward
Very good follow up after payment was made
Delivery tracking service very good
Paving slabs arrived on time & date as advised

April 27, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you so much for leaving us your review, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team.

Rated 5 out of 5 stars

Quality paving slabs

Ordering was very straightforward and delivery was very prompt and exactly what I was expecting. Slabs look good and very good quality 👍

April 25, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you so much for leaving us your review, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team.

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Rated 2 out of 5 stars

Great product! Awful delivery service…

Great product but the delivery service is terrible! Ordered a patio kit which failed to be delivered twice (never showed up). When it arrived the driver left the pallet on the road even though there was no access issues at all to the property. After investigation, the haulage company claim the standard drop kerb was too high for them to negotiate which Paving Stones Direct agreed with. Be warned that the companies understanding of 'kerbside' delivery is quite literally that and your delivery is likely to be left on the road.

April 22, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

We are very sorry to receive this review. As we use a 3rd party network for all deliveries, we have to work within their terms for deliveries that has been set out. Thank you, The Paving Stones Direct team.

Rated 5 out of 5 stars

Excellent service and delivered super…

Excellent service and delivered super fast. Thanks
The same product on Amazon had a delivery day for October and it was much more expensive!

April 17, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Thank you so much for leaving us your review, we really appreciate it. We are pleased to learn you are happy with the service and we will pass your comments on. The Paving Stones Direct team.

Rated 5 out of 5 stars

Delivery impeccable

Arrived as ordered. I haven’t opened as yet ( will leave another review then if I can), but tiles very well packaged individually, including strapping and corner protectors, and securely loaded on pallet.

April 4, 2024
Unprompted review
Paving Stones Direct UK Ltd logo

Reply from Paving Stones Direct UK Ltd

Hi Michael, thank you for the review, we really appreciate it. We are happy to learn you are happy with the packaging and efforts made to protect your order. Thank you, The Paving Stones Direct team.

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