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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their beauty and the attention to detail in their craftsmanship. Many people are delighted with their purchases, finding the items to be well-made and exactly as described, if not exceeding expectations. The service provided is also frequently commended for being excellent, with many customers expressing satisfaction and a desire to purchase from the company again. However, some customers were not happy with the delivery service, experiencing long wait times or receiving broken items due to inadequate packaging. There were also instances where the actual product differed significantly from its online representation, particularly regarding size, material, or functionality, leading to disappointment for some.

What people talk about most

Product

People report positive experiences with product quality and design. Many customers are delighted with items... See more

Quality

Clients share positive opinions on quality, with many praising the excellent finish, material, and clear,... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise quick delivery, accurate... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the ease of ordering, clear... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the quick and excellent service, with... See more

Based on these reviews

Rated 4 out of 5 stars

Cute Reading Pillow Gift... I've bought this for my daughter for Christmas and it is a cute idea, making it personalised with her hair and eye colour and usual clothing colours... Delivery was re... See more

Rated 4 out of 5 stars

Clear choice when inputting details of names and months. Able to preview the item before purchase. Fantastic communication about order and delivery. When product arrived it was well wrapped and in f... See more

Rated 4 out of 5 stars

My original order was for the van gough print , it was just awful, but on contacting the company they gave me a credit note and my second order which was the hanging plaque was fantastic. The company... See more

Rated 3 out of 5 stars

Much smaller than the picture suggests which is very disappointing. My fault for not reading the size on the order page. Looks nice enough lit up although a longer wire would be more useful so you ca... See more


Company details

  1. #74 of 87 best companies in Decoration and Interior Design Store
  2. #69 of 87 best companies in Home Goods Store

Contact info

3.8

Great

TrustScore 4 out of 5

886 reviews

5-star
4-star
3-star
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1-star

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Disappointed

Disappointed as cheap transfers on brushes, cheap frayed ribbon and I thought each brush would have their own box like in the advert. I ordered 3 hair brushes, but not to the quality as perceived in the video. Definitely not worth £35, nothing special. One extremely disappointed customer who will not be returning!

April 16, 2026
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Rated 5 out of 5 stars

I ordered a personalised trinket dish…

I ordered a personalised trinket dish for my sister it arrived quickly was well packaged and was so pretty just as described and fabulous quality I’m so pleased with the whole shopping experience I will use them again for sure

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Memories

Wonderful picture of my late husband.
Very good likeness a lovely memory to keep.
Will definitely use again.

April 9, 2026
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Rated 5 out of 5 stars

Lovely gift

This dish is lovely quality. The flowers and writing are raised and the size is slightly bigger than I expected. Really happy with my purchase which arrived quickly and well packaged. I will definitely use this company again in the future.

April 4, 2026
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Rated 5 out of 5 stars

Was a bit worried but now very pleased

I ordered a personalised item some time ago thinking I was prepared to risk it being dodgy tat. I was so pleased I ordered another when it arrived. Some months later I ordered three more personalised gifts. The delicate items arrived promptly and well packaged. However, one of them had random spots in the printing finish. I emailed off expecting to never hear back. I got a very quick response with an apology and a promise a replacement would be sent. A new perfect item was received soon after. Brilliant service. I'm now a huge fan.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Wow wow wow

I ordered the personalised trinket dish and was so impressed that I ordered another 7 for friends and family. I also ordered personalised T-shirt very impressed with the quality of the material. Price so reasonable, and products great quality xxx

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a customised doormat

Ordered a customised doormat
Pictures extremely deceiving. From picture and price point I assumed it would be a heavy doormat for the front door made of usually front door mat materials, because that's what the pictures looked like. Came and it's about as good as a cheap bath mat from kmart. Pretty disappointed coz I paid over $50!!! Bullshit

February 2, 2026
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Rated 5 out of 5 stars

Bracelet

Hi.
I don't normally leave a review. But this bracelet definitely deserves one.
The bracelet is absolutely beautiful 😍.
The wording inside the bracelet makes my heart swell.
My partners name and the butterfly brings me our personal memory.
If anyone is wondering whether to buy it or not. I would say "get it"
I really am so very happy with it.
Thankyou so much

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service at its finest 👌

I purchased online a printed personalised shirt from this company via one of their ads on Facebook. I placed my order on 06 Jan 26.

I fully understood that there would be some lead time before receiving my shirt, because it was being created to my order rather than simply being picked from a stock pile. However, I was keen to know when it would arrive because I’m a regular night shift worker, and I wanted to be sure I would be awake at the time of the delivery.
I emailed the customer service team on 11 Jan 26 - the representative who responded, Holly Adams, could not have been more helpful. I was told a forecast of expected delivery date, which turned out to be completely accurate! Not only that, but I was also kept informed about my order every step of the process and its transit to me as well 👌

I absolutely love the product too, it looks great, fits well & feels really comfortable too. I’ll definitely be looking good at future family events and parties 👌

I can highly recommend this company, and if I were able to upload my photos of the product I have, then I surely would. So that people can see the quality of the shirt I have had made. Thank you.

January 19, 2026
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Rated 5 out of 5 stars

Delighted!

I ordered a poster and am thrilled with the result. I provided a photo and it was printed with a background of a Van Gogh painting. It took a while to arrive because I’m in the UK, but was well packaged and certainly worth the wait. My friends love it and I’ve passed on the details.

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

NOT HAPPY WITH QUALITY OF PURCHASE

I ordered 2 x personalised Christmas tree decorations … description does say acrylic, fine, but pics indicated they’ed glisten … well, they arrived today and are truly nasty plastic with a flat coating and no glisten at all . At £13 each …. Offer price … absolute rubbish and only fit for the bin. Pictures are 100% misleading. Will never purchase from this site again .. £26 down the drain .

January 14, 2026
Unprompted review

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