Pawfit Reviews 

3,163
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,286 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for providing peace of mind with accurate tracking, even in challenging environments [R1-S1, R5-S1, R6-S3, R16-S2, R48-S1]. Its easy setup and user-friendly experience are frequently highlighted, alongside exceptional and prompt customer service [R11-S2, R22-S2, R28-S2, R1-S2, R18-S2]. However, some customers noted concerns with battery life, mentioning it can be shorter or degrade, requiring frequent recharging [R10-S2, R25-S3, R32-S3, R46-S5, R49-S4]. A few reviewers also experienced issues with charging difficulties, physical product durability like failing mounting plates, or repetitive customer service responses [R7-S1, R21-S4, R40-S2, R43-S4, R20-S4].

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with its performance and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the product's precision, strong... See more

User experience

Reviewers highlight positive aspects of user experience, praising the tracker's ease of use and the companion... See more

Location

Reviewers mention ambiguous feedback about location, with many praising its accuracy and reliability, even in... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well into the second year of using Pawfit with our two dogs. Obviously, service is limited by 4G signal, yet it seems to work better than competitor products. Pawfit gives peace of mind when dogs ar... See more

Rated 5 out of 5 stars

Great little device - it’s been tested well the past 2 weeks ( or so) — mud water rolled on - since the little rescue dog arrived. The battery has amazing charge and it’s great to see how settled litt... See more

Rated 5 out of 5 stars

Have been using this tracker for a number of years now. On the odd occasions it has lost signal, usually where we also get bad or no mobile signal but overall I am very pleased with its functionali... See more

Rated 5 out of 5 stars

Delivery was super quick. Tracker works brilliantly for my Sprocker. Having used a different tracker previously which used to lose connection on a regular basis with Pawfit I know where my dog is. Ver... See more


Company details

  1. Pet Store

Written by the company

As pet owners, we created Pawfit to ensure pets are happier and healthier. Our best selling Pawfit tracker is an advanced, fully waterproof location tracking and activity monitoring system for dogs and cats. It combines live location tracking, easy activity monitoring and other smart safety features to give pet parents around the world peace of mind whenever their pet is off lead and out of sight. Pawfit is developed by Latsen Technology LTD, a leader in using advanced technology to design smart, high-performance tracking innovations.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(3,163)

1,294 reviews in the last 12 months

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Rated 5 out of 5 stars

Best dog tracker

Have been using dog trackers for around 6 years. I started with a competing brand (rhymes with "active") - it was useless: constantly lost signal, the remotely activated tone was barely audible a meter away and my terrier managed to destroy 4 of them in 2 years. Switched to Pawfit rather than buy a 5th. Was a revelation: signal is massively better, if you set the tone off you can hear it a good distance away, and (although not the sexiest bit of industrial design) it's as tough as old boots. Have used support a couple of times (needed a new charger) and they couldn't have been more helpful. Can recommend without hesitation.

May 22, 2026
Rated 5 out of 5 stars

Exceptional Customer Service

Not only does the Tracker work very well and provide me with the confidence that I need to walk my dog in all terrains but the customer service from the Pawfit team is exceptional. Prompt, helpful and responsive.

May 22, 2026
Rated 5 out of 5 stars

Great peace of mind

We have been using the Pawfit tracker for over 2 years and would not be without one now. The maps are accurate and immediate, and it gives us handy data about our dogs movements. The battery life is good and charging is fast. The collar attachment is very strong, but easy to remove when necessary.

May 9, 2026
Rated 1 out of 5 stars

The device failed out of warranty

The device failed out of warranty, it’s not waterproof and the company refuses to replace. I have sent them the evidence of my dog going into the water and the device fizzing and breaking. I’m also on my second charger as it’s broken.

June 2, 2026
Unprompted review
Pawfit logo

Reply from Pawfit

Hi Claire,

Thanks for taking the time to leave us a review. We are sorry you have had a poor experience with your device as it appears to have gotten damaged when used in water.

Pawfit trackers are IP68 waterproof. It can withstand depths of 3 meters for up to 30 minutes at a time. However, there are certain factors that can void this waterproof rating, such as physical damage. For example, if the device has been dropped a lot, this can cause damage to the waterproof casings over time.

Pawfit trackers have an 18 month warranty to protect our customers from manufacturing faults.

I can see this is currently being investigated by a member of our team who will get back to you shortly. If you have any further questions or concerns, please don't hesitate to reach out directly via support@pawfit.com.

We hope we can help to improve your experience with Pawfit.

Kind regards,
Pawfit Team

Rated 3 out of 5 stars

battery life issue

Ive had the product just over a year with full subscription - and its a good product. however after a years use and charging normally (when red light comes on) the battery life decreased dramatically to a point where the charge doesn't last 24 hrs. I have purchased another and i hope the battery lasts longer than one year. otherwise it would have had 5 stars.

June 1, 2026
Unprompted review
Pawfit logo

Reply from Pawfit

Hi Dean,

Thanks for taking the time to leave us a review. We're sorry to hear that your tracker's battery life has dropped substantially compared to when it was new.

Battery life can be impacted by many factors. It can be caused by usage (e.g., using tracking features such as FIND mode often), your pet's activity, or the network and GPS signal strength. Natural lithium-ion degradation is unlikely at this stage, though the process can be accelerated by using a fast charger or regularly keeping the device on charge for longer periods than needed (e.g., overnight), for example.

That said, your tracker's battery lasting less than 24 hours is very short and we would not consider this normal. I can see you have reached out to us and a member of our team has replied. Please could you get back to them at your earliest convenience?

We hope we can improve your experience with Pawfit.

Kind regards,
Pawfit Team

Rated 1 out of 5 stars

The battery sucks it barely even lasts…

The battery sucks it barely even lasts a week

May 24, 2026
Pawfit logo

Reply from Pawfit

Dear customer,

Thanks for your feedback, and we are sorry to hear the battery life hasn’t met your expectations.

We can see you’re using a Pawfit Lite. Due to its compact size, the expected battery life is up to 3 days, depending on usage, tracking settings, and local network conditions. From what you described, it sounds like you may already be getting longer than the typical expected battery life, although we completely understand this may still not meet your needs.

If you feel the battery performance has changed recently or seems unusual, please feel free to contact our support team with your tracker ID by emailing to support@pawfit.com and we’ll be happy to take a closer look for you.

Thanks again for taking the time to share your experience.

Kind regards
Pawfit team

Rated 5 out of 5 stars

Tracking An Elderly Houdini.

We bought this tracker because our cat has just turned 17 and suddenly she thinks she's a kitten again. She used to love lazing around sunning herself and never went any further than our front gate. Suddenly she started pulling a houdini on us when let out in our 'secure' fenced back garden. We also bought a glow collar that we switch on when she is out, I'm sure some of our neighbours have thought we were having a one person silent rave in our garden in the middle of the night, either that or aliens 🤷🏻‍♀️

We spent a few nights at 2am running around our street looking under cars and in people's gardens - which has probably looked incredibly suspicious on anyone's doorbell camera 🤦🏻‍♀️ First we tried a different branded tracking collar but it was absolutely useless, if she moved out of our home WiFi range it wouldn't track her until she came back into the garden - pointless.

We returned that one and then decided to try this brand, yes it has a subscription that you need to pay, which can be either monthly, quarterly, 6 months or for 1 year. We chose to subscribe to 3 months as a trial to see how it was, it cost £20 which is alot cheaper than many others I had seen and I was concerned that the price might be low because it wouldn't be very good, but we were wrong.

The tracker itself is very good, it's not as bulky as I first thought it would be, and she doesn't seem to be bothered about this new device attached to her. You log into the app and can adjust the parameters of how far you want her to go before it sets an alarm off on your phone to alert you.

The tracker works on WiFi and Bluetooth which means when she leaves our home WiFi area it then connects to the company Bluetooth which tracks her movement every 30 seconds. If she escapes (which she has done twice with this new collar) you can press the 'Find Me' button on the app which will do a 10 minute countdown and a pinpoint location updated constantly for those 10 minutes, it also triggers a small beeping noise which doesn't distress the cat, but unfortunately you would have to be right next to her in complete silence to be able to hear it.

This tracker has definitely given us peace of mind, we have stopped worrying as much about her amazing escape techniques as matching this locator along with her rave UFO light up collar has made it so much easier locating her. She still isn't allowed in the front garden though, but she has gotten used to laying outside in the back garden now.

The only downsides I would say about the collar is that only one person can log into the app at anytime, which can be difficult if a few of you are trying to find her.

Also the amount of charge it holds. We need to charge it every 3-4 days, and it takes around 2 hours to fully charge - which as you can imagine can be a bit annoying, but I would still highly recommend this as it has made our lives so much better and put our minds at ease. 🐈‍⬛❤️

***EDIT***
Thank you so much for replying to me and letting me know that we can actually share the location of our cat, and not just by 1 other person but upto 20 people!! That is fantastic and deserves the extra star.

Thank you for your help and thank you even more so for making such a wonderful, useful product. You really have no idea how much this has helped us and put our minds at ease about her. She's a part of the family and means so much to us all.

Thank you for keeping her safe 😊🥰🐾🐱

May 29, 2026
Pawfit logo

Reply from Pawfit

Hi Hayleigh,

Thank you so much for sharing this and for trusting Pawfit with your little Houdini 🐈‍⬛❤️ We loved reading your story.

We’re really glad Pawfit has helped give you peace of mind. Just one helpful note: you can actually share your tracker with family and friends, so multiple people can help keep an eye on her. You can invite up to 20 people. Instructions here: https://support.pawfit.com/hc/en-gb/articles/360015060420-How-do-I-share-my-tracker-with-my-family-members-or-friends

Thanks again and wishing your adventurous girl many more safe escapes 🐾

Kind regards
Pawfit team

Rated 5 out of 5 stars

This tracker is great

This tracker is great. Before I had this tracker my 1 yr old cat got himself trapped in my neighbours car for 20 hours !!! .I was frantic not knowing where he was. Now with the pawfit tracker I can find him anytime , anywhere - it's wonderful

May 29, 2026
Rated 5 out of 5 stars

Works well.

The pawfit tracker is working well, I'm v happy with it. Our young cat has been wearing it for about 4 months now. Was easy to set up, and she gets about 4 days out of it between charges. We turn it off when she's in overnight.
She has come home without the collar/tracker twice and on both occasions we used the location and alarm to find it again. The second time, she lost it in the same place- she was catching it going under plastic netting in a hedge in a nearby garden. The person who lives in the house has kindly cut a slightly larger hole in the netting and we've not lost the tracker since :).
It is accurate. Can see where she is on the tracker and when I go there, there she is.
We live in Perth and Kinross, Scotland.

May 28, 2026
Rated 5 out of 5 stars

There’s nothing negative to say

There’s nothing negative to say from my experience. Sensibly priced, and the system simply works and is reliable. Excellent battery life, and totally waterproof even for a Labrador who loves bogs and swimming. Highly recommended.

May 22, 2026
Rated 4 out of 5 stars

It gives me some peace of mind

It gives me some peace of mind, but there is a lot to be desired, both in terms of accuracy and training for use in real situations. Hopefully I won't have to, but I'll try it to find my cat. In a hotel complex, searching is impossible, and the hotels are big. Maybe radar should be added.

May 28, 2026
Rated 3 out of 5 stars

Pawfit is the best there is…

When it works Pawfit is really wonderful. But things do go wrong. The customer service is now so much better than it used to be when trying to get a replacement unit.

May 28, 2026
Pawfit logo

Reply from Pawfit

Hi Susan,

Thanks for taking the time to write us a review.

We are pleased to hear you mostly enjoy using your Pawfit tracker, though I am sorry to hear you have experienced some problems. We also appreciate your feedback about the replacement process.

I can see you have been in contact with us recently and a member of our team has arranged a replacement for you.

If you have any questions or concerns, please do not hesitate to reach out to us again via support@pawfit.com. If there's anything else we can do to improve your experience, please let us know.

Kind regards,
Pawfit Team

Rated 5 out of 5 stars

Had to replace the unit.

After about 2 1/2 years of using Pawfit 3 it lost the ability to receive a strong GPS signal, although it was still able to track my dog's position accurately when the 'find' button was pressed. The Pawfit team were very helpful but the device was outside the guarantee period so had to be replaced, although they did give me a 20% discount.

May 22, 2026
Rated 5 out of 5 stars

Excellent product

Excellent product. Occasionally needs a reset (once or twice over 3 years) but clear on line instructions make that straightforward.
Wouldn't be without it.
Accurately tracks whereabouts of dog.
Very reassuring.

May 22, 2026
Rated 2 out of 5 stars

Intermittent connection

The pawfit connection to my phone is intermittent, so at the times I am trying to track my spaniel it inevitably is not connected. It also requires very frequent recharging.

May 22, 2026
Pawfit logo

Reply from Pawfit

Hi Kwillz,

Thanks for taking the time to write us a review.

I am sorry to hear you're experiencing intermittent signal issues and the battery life is poor.

Pawfit trackers require a strong 4G signal to work properly. Unfortunately, if the 4G signal is patchy this can lead to the intermittent connection problems you have experienced. Additionally, the battery life can also be negatively impacted by poor network signal because your tracker will need to work harder to operate.

Other possible causes of poor battery life include its usage (e.g., using find mode regularly), your pet's activity, and the age of the device.

We'd appreciate the opportunity to take a closer look into this to find out what the possible causes are. A member of our team will be in contact with you shortly. In the meantime, you can reach out to us directly via support@pawfit.com if you have any other questions for us.

We hope we can help to improve your experience with Pawfit.

Kind regards,
Pawfit Team

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