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I was expecting a canvas ready to hang and it came rolled up like a poster! The person who received it has to buy a frame.
Very misleading and disappointing.
Picture was clear though.
My experience with Pawpowpet was pretty positive overall. The website was simple to navigate and placing the order didn’t take long. I ordered a personalized item and it turned out really nice.
When it arrived, it looked just like the pictures and the quality was better than I expected. It also made a thoughtful gift. I’d definitely consider buying from them again.
⚠️ Warning: Poor Quality and Zero Customer Service
What went wrong: As soon as I gave the bear to my dog, she tore it apart in three different places within five minutes! I tried calling, but no one answered—the phone just rings. I also left two detailed messages in their message box, and they still haven’t responded. Please don’t waste your time or money on this product—and, more importantly, on this company. Buyer beware—I will never purchase from them again.
SCAM ALERT! They do not accept returns and their customer service line just rings and rings and no one ever answers. Ordered 3 "unbreakable" toys from them that my puppy destroyed in minutes. Sent pics and asked for a refund and they stopped responding. They DO NOT offer any customer support. Straight up scam.
Do not do business with this company. I ordered Christmas ornaments and the product they sent me, I could have 3D printed at home. I tried to return and after initial response, they stopped responding. I reported them the BBB and they responded with 15% off my next purchase.
Do not do business with this firm! After contacting the firm to clarify some very specific features on their dog seat cover for SUVs; that the cover will fit a Mercedes GLS 450 SUV with captains seat and works for two 70 lbs dogs, the rep assured me it would work, so I purchased it. It’s reasonably well made. However, it DOES NOT fit captains chairs, nor is is strong enough for two 70 lbs dogs. The customer service tried several times to convince me it fit our needs, sent videos, asked me to send videos and photos, when I told them I want to return it for a full refund, they stopped responding and disappeared. No
one answers the phone line in Colorado posted to their website. I filed with my credit card for fraud and refund. There is a similar tale described on the Colorado Better Business Bureau.
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