paws and presto Reviews 265

I ordered towels in October 2022, never received them, asked for a refund and nothing, now I see that the website is closed down so what to do? Looks like I lost over 100€, don’t order these products, it’s a scam!

I bought some towels in January 2023 and still have not received them after repeated emails. I have contacted them on numerous occasions and they haven’t even had the decency to respond!! They apologised for the delay and made some excuse which has now meant I cannot even get a refund from my bank… I am still owed £45 and have never received the towels. What is going on??

I ordered a dry towel in December, I received an email asking if I would like another colour as the colour ordered was out of stock.. I replied and said yes to another colour and still waiting.. I’ve just read that the business has closed. Yes it’s a shame about a small business going under but not refunding money on items ordered is not on!

I’ve bought towels & cooling pads from Tom and service has always been top notch!

It would appear that the business has very unfortunately folded, which I find so sad. Tom seemed like a great guy whose heart was most definitely in the right place.
It’s not easy running a business and things can become out of control and out of your hands very quickly. A little more understanding and compassion for Tom wouldn’t go a miss.

Should Tom happen to see this, I’m so sorry this happened, your products were excellent and I miss Digby’s emails and photos. All the best for the future, Lou

Avoid!!! I am trying to get my £40 back through credit card company. I ordered a drying bag in January. Of course it never arrived. Had not seen the reviews. Got sucked in through Instagram, should have known better.

I ordered a blanket back in December its now April still not received blanket. I raised my concern with them and was told it was a logistics problem out of their control and I would get the blanket beginning of February this was just a bare faced lie no blanket has arrived and no response from the numerous emails I have sent. I'm digusted with the way they've treat me and by the looks of it many others too, they've just taken our hard earned money and pocketed it. THIEVES

I wish I'd read these reviews!!!! Ordered towel 5th Jan. Received email advising stock issues so agreed to wait the 14 days stated. Chased order in Feb, to receive email advising logistical nightmare outside of "Tom & Digby's" control. Then March chased again and requested refund and no reply. Emailed today and email bounced and NO LONGER EXISTS!!!! Raised dispute with PayPal so hope to be refunded. AVOID LIKE THE PLAGUE!!!!!

Ordered in Dec 2022 still no reply to emails and no towel delivered. DO NOT ORDER FROM THIS COMPANY

I am Anna Muir, Company Director of Pawdaw of London. We sell our own range of luxury dog products; dog towels, drying bags, cooling vests, natural grooming products and treats.

Someone has posted a review for Paws and Presto 5 days ago stating that Paws and Presto is now trading as ourselves and to avoid at all costs, this is not true, and is libelous.

I set Pawdaw of London up in November 2020 and have worked extremely hard to produce amazing quality products, and provide fantastic, inrivalled customer service, this can be corralated by the fabulous reviews on our website at pawdawoflondon.com

Given the very poor reviews on here and on social media, to be falsley compared to Paws and Presto, given the amazing reputation we have built, could be damaging as a small business.

Whilst we are speaking with Trustpilot to have this fake review removed, we wanted to make it clear that there is and never has been, any connection between our businesses. Thank you to the customers that have reached out to us to fact check this information and continued to purchase from ourselves, we greatly appreciate your support, rest assured your orders will be with you promptly.

If anyone has concerns, please feel free to call me on 0208 0999 817 or contact via our website.

I'm very happy to provide our company registration document to confirm no connection.

I agree with others negative reviews. I was promised refunds and replacements since November last year. Terrible company. Just basically took my money with no way of getting it back.
Not happy

No goods delivered, no way of contacting business. More fool me.

same experience as others that have posted. complete scam. avoid like the plague this company and any others linked.

Ordered in Dec, one email stating delays and then complete silence despite multiple attempts to contact

Minus 1 as like all the previous posts I have been duped … after an advertisement on Facebook I like many others ordered the towels for my dog … no towels no response to emails really angry they take your money and run … well I hope you enjoy

If I could leave zero stars I would. I ordered towels end of December. I have chased and chased asking for a refund. Originally I’d get the usual response that they are waiting for their suppliers in China etc. I have recently emailed twice now and the email bounces back as not deliverable. I’m guessing they have taken the money and run. Bunch of crooks!

Order placed 20 January. Not received anything yet. Website down
☹️

I put my order through in December i understand they were closed for two weeks over Christmas but we are now into the 10th of March and still not had any of my delivery. I think three months is not what you would expect. When you call which l have done about 10 times and it goes to voice mail straight away. Someone must be listing to the messages or there voice box would be full and not able to take a message. When l have emailed them told it’s out of there control and to please be patient.

Placed an order in December 2022. As of March 2023, there is still no delivery. No response to enquiries, no refund.
I guess the business defaulted, interestingly s new business has been incorporated with the same name very recently according to Companies House records.
Now their website is down, too.

Ordered in January and not received anything. Told early Feb they were have logistic problems with Deliveries. Still nothing and no replies to my requests for refunds. Going to claim back through my credit card.

Automated responses to many emails chasing order.
A scam it appears..
Will continue to chase
Avoid at all costs

Ordered 2 towels on 31Dec - was advised of delays in January , further delays advised , have tried to email today to cancel order as fed up with waiting and emails being returned as undeliverable!!