We used pawshake and we're met with lovely Reliable sitters who turned up an looked after both our animals and our house beautifully. Will be booking again in future Also previous experience when a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Yes we found a great petsitter who lived no too far away from us. She came to visit us before we booked her for our holiday in May this year! We liked her so much we booked her for a short break this... See more
Great site to find a local pet sitter. Easy to setup an account and add details of your animals. Good search facility to find ideal sitter in your local area. Booking process is easy to manage an... See more
First Time Using Pawshake! I was very impressed by the combination of professionalism and genuine care my pet sitter offered. I chose two home visits a day option for five days for my senior kitt... See more
Company details
- #2 of 6 best companies in Pet Sitter
- #1 of 3 best companies in Dog Walker
- #1 of 4 best companies in Pet Boarding Service
About pawshake.com
Written by the company
Pawshake - Experienced pet care with peace of mind
Loving pet sitters who treat your pets like family
At Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.
Loving home environments - no cages!
Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.
Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.
Convenient, safe and flexible pet care
Simply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.
The Pawshake Guarantee
All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
Contact info
North Castanya Way 161, 94028, Portola Valley, United States
- pawshake.com
4.7
Excellent
6K reviews
Replied to 84% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been trying to create a profile…
I have been trying to create a profile for days and keeps getting denied. I have upload multiple pictures with my pets to offer my services as a sitter and keeps getting denied as they use AI to analyze the pictures. This is ridiculous and staged! The pictures are in line with their so called examples. I have uploaded more than 20 pictures now with my dogs and my profile keeps getting denied what is even the purpose of this app
Update: they did confirm my account but still was a very stressful process. Keep in mind not everyone has a million of pictures with their pets, usually we have more pictures of our pets
March 17, 2026
Unprompted review
Reply from pawshake.com
Hi Camila,
Thank you for sharing your feedback. We have very strong standards for pet sitting profiles to help maintain trust and safety across the Pawshake community. Part of this includes ensuring photos are clear and meet our guidelines. I can see that your profile was initially rejected a few times, but it was approved on the fourth attempt after the required adjustments were made.
We encourage reviews to focus on client experiences with sitters, as these are most helpful to the community and your potential clients. If you have any questions about your profile or need support with updates, our Support Team is always happy to assist.
Kind regards,
Pawshake Support
Edit in response: Hi Elizabeth, thanks for the update! The requirements are pretty basic and shouldn’t be stressful for someone with the experience you describe. They exist to ensure sitters are qualified and to protect pets. We clearly ask for 5 gallery photos showing you caring for pets upfront.
AVOID this company
AVOID this company! I wasn’t getting any activity or bookings on my account so contacted support, they responded claiming they had sent me an email and had not received a reply, and that there was no confirmed booking for the specified dates. They had permanently suspended my account but with no warning, only when I contacted them did this show. Wow I have never come across a more appalling business than this.
It’s no wonder there’s no one is using pawshake when the customer service treats its customers like this. Customers that would have bought revenue for Pawshake but I guess that’s Pawshake’s loss.
June 12, 2025
Unprompted review
Reply from pawshake.com
Hi Anon,
Thank you for your feedback.
We’d like to clarify that you were not a customer using Pawshake’s services, but a service provider operating on the platform. This distinction is important, as your experience relates to your role as a sitter, not as a client of the marketplace.
Pawshake does not suspend sitter accounts arbitrarily or without reason. Account suspensions only occur where there has been a breach of our Terms and Conditions. It would be illogical for us to remove active sitters from the platform unless there were serious concerns around compliance, trust, or safety — all of which are essential to protecting both pet owners and sitters.
One of the most serious violations is attempting to take bookings or payments off-platform (for example, requesting cash payments). This bypasses the protections we provide and results in immediate suspension. In such cases, prior warning is not required, as the breach itself is sufficient grounds for account action.
Maintaining a safe and fair environment for both pet owners and compliant sitters requires enforcing these policies consistently.
Regarding your comment about not being contacted: it is each user’s responsibility to ensure their registered email address is correct and able to receive communications from Pawshake. We do send notifications regarding account actions, but we cannot manage individual inboxes. Please ensure your email is set up to receive our notifications.
If you believe your account has been suspended in error, you are welcome to contact our Support team so we can review your case.
Kind regards,
Pawshake Support
Our first experience with pawshake
Our first experience with pawshake. Did message a few people and then stopped getting responses or the date I put in bought up a list of people who I assumed could do that date but couldnt. i think was meant to be as the people that looked after our dog were brilliant would definitely use pawshake again . The only problem we did have was we lived a long way from the people we needed to care for our dog so we had to chance it but did meet briefly the day before so it gave our dog a little bit of a chance to get to know the people and them her it was helpful that they had looked after a Rottie before.
March 12, 2026
I used Pawshake to locate a dog-sitter…
I used Pawshake to locate a dog-sitter for our two dogs during our recent 16 night holiday. The app is very good at presenting the various people willing to provide this service and the chosen dog-sitter was excellent. What wasn't so good was the inflexibility of the app for the dog-sitter to offer a discount for longer stays, if they wished. As a result, the dog-sitter had to momentarily reprice her fee, me make the booking and her accept, and then for her to put back her original price. Therefore, I consider the app not to be developed enough in its application but the service of Pawshake to be reliable (we had no use of any of the benefits offered, so I can't confirm the reliability of that)
March 9, 2026
Great home to watch my dog.
March 3, 2026
Excellent and caring sitter
Excellent and caring sitter. Very professional. Very positive experience.
March 1, 2026
Easy and friendly
Great woman sitting, easy conversations, Pawshake quick to respond. Would recommend.
February 25, 2026
Andrea was so good at looking after my…
Andrea was so good at looking after my puppy I had no worries.sheckept me updated for the whole week.i would definitely use her again.such a lovely caring person
February 26, 2026
TERRIBLE LOW BUDGET SITE
TERRIBLE LOW BUDGET SITE - instructions for deleting account and all my data says go to profile then select settings - however there is no option for settings. PLEASE read your own instructions and update your site.
I WANT MY ACCOUNT SND ALL DATA REMOVED PLEASE.
Just to clarify I had nothing outstanding on the account to pay nor was I alerted at any point to any such ISSUES ON MY ACCOUNT so what was this ISSUE you speak of? Because you are trying to make it sound like I had outstanding debts on it?
February 22, 2026
Unprompted review
Reply from pawshake.com
Hi Lorna,
Thank you for sharing your feedback. I’d like to clarify the situation regarding your account and data deletion.
Your account and all associated data were fully deleted on the same day you contacted our team requesting this. The reason you were unable to delete your account yourself is that there were outstanding issues with bookings/payments, which temporarily prevent self-deletion. This measure is in place to protect against fraud and ensure the security of all users on the platform.
Your data has been removed and your account closed.
Thank you for your understanding.
Kind regards,
George
Pawshake Support
Edit for clarification:
To clarify, there were no outstanding debts on your account. The issue related to bookings that were still in progress (i.e. unfinished or requiring account management to resolve). When this occurs, a temporary account restriction is automatically applied, which prevents a profile from being deleted.
We do not allow members to delete their information while enquiries or bookings are still active, as this can create confusion and complications for other users involved - especially if a booking is mid-transaction/confirmation.
Once the outstanding booking matters were resolved by our team on your behalf, the restriction was removed and we proceeded to delete your account for you.
Excellent Carina cat sitters.
Carina fed my cat when I was on holiday, she was excellent and so kind fudge has a new bestie. She sent daily videos and pictures, she spent time to play with her. I couldn't be more happy.
I was worried about leaving her for so long I've only left her 2 or 3 days before, I had no need to be concerned she was very well looked after. After the first day looking at the pictures and videos I knew she would be fine.
I would highly recommend her.
Thank you Carina
Pawshake you have an excellent cat sitters
Sandra and fudge.
February 9, 2026
Unprompted review
Exceptional app!!!!!
February 19, 2026
Unprompted review
Shauna
Shauna did a wonderful job housesitting and caring for our elderly dog Millie while we had a short break away. Shauna's communication was friendly and excellent, and we came home to a happy dog and an immaculate house. Thank you Shauna! We highly recommend you.
Anne-Marie and Stephen
Richmond
February 14, 2026
Unprompted review
Don't waste time trying to find a cat sitter who will look after your cat in their own home
As someone in Clayfield looking for a cat sitter to look after my cat in their own home while I am away overseas for a month or so, the Pawshake app is absolutely, completely, annoyingly, hopelessly and utterly time wasting and worse than totally useless.
The filters I put in did not even filter out the dog sitters from the cat sitters (more dog sitters than cat sitters, etc., etc) and this was only the one of multiple filters completely ignored by the Pawshake app - in fact more filters were ignored than taken into account in the non results suggested by Pawshake !!!!!!!
February 17, 2026
Unprompted review
Reply from pawshake.com
Hi Graham,
Thanks for your feedback — we appreciate you taking the time to share your experience.
I’d like to clarify how our Home Visit service works: it is designed for cats, as it involves brief visits at the cat’s own home rather than extended supervision. This type of service is generally not suitable for dogs, who require more hands-on care and attention. Cats are territorial animals, and Home Visits allow them to stay in their familiar environment while being cared for safely.
Regarding the filters, most sitters offer services for both cats and dogs, which can sometimes make search results appear confusing. The advanced filter option allows you to specifically select sitters who provide services only for cats, which should help refine your search.
If you’d like, our Help Centre can guide you through refining your search or confirm exactly how the filters work to ensure you find a cat sitter that meets your needs.
Kind regards,
Pawshake Support
Serious Safety Concern for Pets
During a recent booking, my dog ingested one of the dog walker’s gloves, requiring emergency treatment including Xrays, general anaesthesia, and an endoscopic procedure to remove the glove. The dog walker did not apologise or acknowledge responsibility, and Pawshake’s response was limited to a brief apology without further action.
Other pet owners should be aware and take extra precautions to keep their pets safe.
February 1, 2026
Unprompted review
Reply from pawshake.com
Hi Alison,
Thank you for sharing your concerns.
We’ve reviewed the situation carefully. Both you and the sitter were present at the handover when your dog took and ingested the glove. This incident reflects on both parties, as the glove was taken directly from the sitter’s pocket during the handover. As the dog’s owner, you are ultimately responsible for your dog’s behaviour, including any damage or risk to other people & their property.
We encourage reflection on your dog’s training and habits: does your dog normally take or ingest other people’s property? What training measures have been implemented to prevent this type of incident? These factors are important for ensuring the safety of your pet and others. It is not reasonable for the sitter to assume your dog was so poorly trained that it would steal items of clothing directly from her body.
Pawshake does not engage in disputes where a pet owner is not taking responsibility for their dog’s behaviour. While we regret that the situation occurred, liability for the damaged property lies with the dog owner, as your dogs lack of discipline caused the incident.
Kind regards,
Pawshake Support
The app is very neat and easy to use…
The app is very neat and easy to use and I know for a fact the pet sitters are reviewed very carefuly through a whole process - as I became one myself. I have nothing but great experience with this app
February 5, 2026
What a great service
What a great service. Used pawshake in Blenheim so we could do a wine tour. Fantastic to know my dog was in safe hands at someones home all day. Highly recommend this service. I had great communication and updates through the day.
February 7, 2026
Unprompted review
Our pet sitter Sophie was amazing and…
Our pet sitter Sophie was amazing and treated our dogs so beautifully. We also came home to a spotless house and very happy dogs. Will def use Sophie from PawShake as our dog sitter
February 6, 2026
Excellent service
My cat sitter was able to visit us at my home prior to me leaving for my trip, and she was very good about confirming that everything was going as planned prior to my departure. She was kind enough to send pictures of my super senior cat nuzzling with her and eating - my cat was obviously very comfortable with the sitter as she did not hide away. This service is also very affordable and has given me the confidence to travel again while using their services. It was a pleasure using Pawshake. I traveled from Jan 27 - Feb 2/26.
January 27, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.