pawshake.com Reviews 6,321

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 429 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, genuine care, and reliability, often highlighting their exceptional ability to make pets feel comfortable and loved. The service is frequently described as excellent, with many appreciating the smooth and straightforward process of finding and booking a sitter. People also find the website user-friendly and easy to navigate, with useful features for finding the ideal pet sitter. However, some people were dissatisfied with the booking process, citing issues with filters not working correctly or sitters canceling at the last minute due to commission concerns. Some reviewers also mentioned unprofessional experiences with customer support, including a lack of response to inquiries and account deactivation without explanation.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the sitters for their kindness,... See more

Service

Users describe positive interactions with service, highlighting the ease of finding reliable and caring pet... See more

User experience

People report positive experiences with user experience. Many customers find the website and app easy to... See more

Website

Customers consistently note positive experiences with the website, praising its ease of navigation and... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the booking system easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used pawshake and we're met with lovely Reliable sitters who turned up an looked after both our animals and our house beautifully. Will be booking again in future Also previous experience when a... See more

Rated 5 out of 5 stars

Yes we found a great petsitter who lived no too far away from us. She came to visit us before we booked her for our holiday in May this year! We liked her so much we booked her for a short break this... See more

Rated 5 out of 5 stars

Great site to find a local pet sitter. Easy to setup an account and add details of your animals. Good search facility to find ideal sitter in your local area. Booking process is easy to manage an... See more

Rated 5 out of 5 stars

First Time Using Pawshake! I was very impressed by the combination of professionalism and genuine care my pet sitter offered. I chose two home visits a day option for five days for my senior kitt... See more


Company details

  1. #2 of 6 best companies in Pet Sitter
  2. #1 of 3 best companies in Dog Walker
  3. #1 of 4 best companies in Pet Boarding Service

About pawshake.com

Written by the company

Pawshake - Experienced pet care with peace of mind

Loving pet sitters who treat your pets like family

At Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.

Loving home environments - no cages!

Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.

Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.

Convenient, safe and flexible pet care

Simply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.

The Pawshake Guarantee 

All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.


Contact info

  • North Castanya Way 161, 94028, Portola Valley, United States

  • pawshake.com

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kaily (dog sitter) was fantastic

Kaily (dog sitter) was fantastic, she kept me up to date with texts and photos. My dog loved her, and this was the first time she was ever left with a stranger (25.12.25 to 04.01.26). Highly recommend this service!

January 4, 2026
Rated 5 out of 5 stars

Great experience

We were looking for a last minute pet sitter for Christmas period for our lovely dog Anna and we found a wonderful local petsitter. She came home after two weeks happy as ever

January 7, 2026
Rated 5 out of 5 stars

Best pet sitting website

I found pawshake the best pet sitting website. Sitters got back to me and promptly. Very happy with the sitter we used and we’ll definitely be using her again.

December 23, 2025
Rated 5 out of 5 stars

Reliable sitters and supportive platform for both party

After visiting different platform, I find Pawshake is easier to filter and helps me to get a sitter near home at an affordable rate.

The sitter registered at Pawshake is reliable as it has been verified by Pawshake.

Pawshake provides guides for sitters and pet parents which help each other to understand our responsibility during the boarding period.

I definitely recommend Pawshake to anyone.

January 5, 2026
Rated 5 out of 5 stars

Busiest time of year…

In probably the busiest time of year for pet hosting I found pawshake had great communication. I applied to "madpaws' probably about 25 times with only 2 people who responded.

December 28, 2025
Rated 5 out of 5 stars

We used pawshake and we're met with…

We used pawshake and we're met with lovely Reliable sitters who turned up an looked after both our animals and our house beautifully. Will be booking again in future
Also previous experience when a sitter had cancelled on us I was refunded promptly by pawshake and offered assistance finding a new sitter so very trustworthy site. Have already referred it to friends. Thanks heaps.

January 2, 2026

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