Pawsionate Reviews 1,979

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers are really happy with the products and their quality, often highlighting the excellent graphic design and how well items like mugs and doormats are made. Many appreciate the unique and personalized nature of the gifts, finding them to be exactly as advertised and well-received by others. However, some customers also noted issues with their orders, including receiving incorrect items or products that differed from expectations, such as a cap with an off-center and smaller-than-shown picture. People were dissatisfied with the pricing, considering some items, especially clothing, to be overpriced for the quality received. Delivery services also caused frustration for some, with products arriving late, not at all, or with unexpected additional taxes.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising items like the Crystal Globe Lamp and... See more

Quality

People report positive experiences with quality. Many customers praise the great quality of products like... See more

Order

Reviewers mention ambiguous feedback about order. Many customers report significant issues, such as orders... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting fast shipping, daily updates, and items... See more

Price

Reviewers highlight negative aspects of price. Many customers express dissatisfaction, citing products as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Over all we were very pleased with the items we purchased and the bespoke images of the characture of myself and my husband are brilliant. The fault is that I ordered 2 sweat shirts and 2 jumpers all... See more

Rated 4 out of 5 stars

Very cute ornament. I was able to pick eye color, hair color, outfits, etc. for the humans and breed for the dog with everyone's name. Not to nitpick, but I'd be thrilled to have a Santa hat on the po... See more

Rated 4 out of 5 stars

It's a good quality hat however, despite it being adjustable, it still needed to be smaller for me. Maybe have women's and men's sizes for hats? Just a suggestion. Hat is very cute!


Company details


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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Replied to 43% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

Slow delivery

Placed order on pawsionate after researching reviews and delivery of 5-7 days wasn't terrible but not great either so i ordered on the 11th and was picked up by the carrier early am on the 12th ,so original delivery date was 18th-20th then 20th-23rd and now it's 23rd-28th its ridiculous and I won't be ordering anything from them again

December 11, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible quality

Terrible quality
Nothing like the pictures
Customer service was brilliant
When I received the items and requested a refund they are not responding

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

They take your money

They take your money, claim to be in USA, send plenty updates all same, so as I say take your money then order product from china at a quarter of price and you get Chinese rubbish. Well supposed to get Chinese rubbish but nothing arrives.They answer e mails up until they run out of lies.So your orders come from china your charged inflated prices and get sometimes rubbish.SCAM

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Never received the order! Unhappy!!

Never received the order! I order the item THREE WEEKS AGO. It was promised between 12/11 through 12/16/2025!! I filed two complaints with Pawsionate. Then I filed a claim with my bank to reverse payment I made.
J.R.

December 11, 2025
Unprompted review
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Rated 1 out of 5 stars

The item took a long time to arrive not…

The item took a long time to arrive not a major problem but when it arrived it was incomplete (no lighting mechanism) so I made a complaint which has been pretty much ignored apart from them asking if I wanted a replacement or a refund, I asked for a refund but have heard nothing since!

December 6, 2025
Unprompted review
Rated 2 out of 5 stars

Never Again

The product I ordered was just OK at best but very much over-priced. The rest of the purchase process was very poor. I received daily shipping "updates" which were totally useless. There were also a series of inane "progress reports" that were a complete waste of time. I will never place another order with Pawsionate.

December 17, 2025
Unprompted review

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