Paxum Reviews 45,327

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 2,639 reviews, reviewers had a great experience with this company. Many customers found the application and registration processes to be quick, smooth, and straightforward, often taking less than 10 minutes to set up an account. People appreciate the user-friendly interface and clear verification steps, which contribute to an overall positive experience. The service is frequently described as reliable, with transactions processed quickly and efficiently, making it a recommended option for stable payment provision and international payments. However, some customers encountered difficulties with the verification process, citing repeated rejections despite providing clear and valid documents, and found the app challenging to use. A few other people also felt that the requirements for opening an account were confusing or excessive, leading to frustration and delays. There were also mentions of dissatisfaction with customer service, particularly regarding slow responses and the lack of a live chat feature for urgent issues.

What people talk about most

User experience

Users describe positive interactions with the user experience, often highlighting the ease and speed of... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing disappointment and... See more

Payment

Consumers find payment experiences to be ambiguous, with some highly recommending the service for its... See more

Website

Reviewers mention ambiguous feedback about the website, with some finding the platform interface... See more

Application

People report ambiguous experiences with the app, with some finding it good and easy to work with, offering... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything worked perfectly. The application process was quick, and the service was reliable. I was able to set up my account without any complications.

Company replied

Rated 5 out of 5 stars

I have been using Paxum for quite some time now, and my experience has been excellent. The transactions are processed incredibly fast, and the platform is very reliable. Whenever I need to receive or... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Paxum support.They were extremely kind,professional,and patient in answerig all of my questions.What impressed me the most was the speed and efficiency with which... See more

Company replied

Rated 5 out of 5 stars

The interface is easy to use. I literally opened an account in less than 10 minutes! Registrations should always be as simple and relevant to complete. Good job! Even if they close my account 2 days l... See more

Company replied


Company details

  1. Money Transfer Service
  2. Business to Business Service
  3. Financial Consultant
  4. Payment Service

Written by the company

Paxum has been offering a secure instant payment platform since 2007, with hundreds of thousands of clients actively using the service. The award-winning payment company provides a cost-effective user-friendly interface fortified with stringent security measures and multiple ways for clients to access their account funds, including an optional prepaid credit card. Users can easily send and receive money instantly all over the world. Interested parties can learn more or register for a free account by visiting their site at www.paxum.com


Contact info

3.9

Great

TrustScore 4 out of 5

45K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 1 out of 5 stars

Not interesting

Not interesting

February 27, 2026
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Reply from Paxum

We like the opportunity to investigate your feedback further.

Please could you contact us at support@paxum.com? We’ll work with you to resolve any issues as quickly as possible.

Rated 4 out of 5 stars

fast and easy

fast and easy

June 20, 2026
Paxum logo

Reply from Paxum

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

Rated 5 out of 5 stars

its DOING a awesome job its very plane…

its DOING a awesome job its very plane and simple and very easy to use

June 20, 2026
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Reply from Paxum

Thank you for your positive feedback and leaving us a review, you put a big smile on our faces!

Our team is constantly trying to improve our services and it’s always rewarding to hear kind words from our customers.

Rated 5 out of 5 stars
Paxum logo

Reply from Paxum

Thank you for your positive feedback and leaving us a review, you put a big smile on our faces!

Our team is constantly trying to improve our services and it’s always rewarding to hear kind words from our customers.

Rated 5 out of 5 stars

very convenient and easily accessible

very convenient and easily accessible

June 20, 2026
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Reply from Paxum

Thank you for your positive feedback and leaving us a review, you put a big smile on our faces!

Our team is constantly trying to improve our services and it’s always rewarding to hear kind words from our customers.

Rated 4 out of 5 stars

Honestly

Am a honest p

June 20, 2026
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Reply from Paxum

Thanks for sharing your rating with us and the community.

If you shall require further guidance or additional information, please don't hesitate to contact us directly at support@paxum.com so our specialists can offer personal assistance via email.

Rated 5 out of 5 stars

Smooth and Easy Registration

The registration process was smooth and easy to complete. The instructions were clear, and the verification process was straightforward. So far, my experience has been positive, and everything has worked as expected

June 17, 2026
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Reply from Paxum

Thank you for your positive feedback and leaving us a review, you put a big smile on our faces!

Our team is constantly trying to improve our services and it’s always rewarding to hear kind words from our customers.

Rated 5 out of 5 stars

The interface is easy to use

The interface is easy to use. I literally opened an account in less than 10 minutes! Registrations should always be as simple and relevant to complete. Good job! Even if they close my account 2 days later with no explanation 🤷‍♂️ so good interface but very bad services 😉

June 19, 2026
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Reply from Paxum

Thank you for your positive feedback and leaving us a review, you put a big smile on our faces!

Our team is constantly trying to improve our services and it’s always rewarding to hear kind words from our customers.

Rated 4 out of 5 stars

Boa.......

June 18, 2026
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Reply from Paxum

Thanks for sharing your rating with us and the community.

We really appreciate you being a customer. We’re here for you anytime.

Rated 5 out of 5 stars

Good work and great communication

Good work and great communication

June 19, 2026
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Reply from Paxum

Thank you for your positive feedback and leaving us a review, you put a big smile on our faces!

Our team is constantly trying to improve our services and it’s always rewarding to hear kind words from our customers.

Rated 4 out of 5 stars

I love the customer service was nice

I love the customer service was nice. Easy to access no complications

June 19, 2026
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Reply from Paxum

Thank you for your positive feedback and leaving us a review, you put a big smile on our faces!

Our team is constantly trying to improve our services and it’s always rewarding to hear kind words from our customers.

Rated 5 out of 5 stars

Mmh just helpful

Mmh just helpful

June 19, 2026
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Reply from Paxum

We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

Rated 5 out of 5 stars

Very clear with all the information…

Very clear with all the information requested and very easy to fill out.

June 19, 2026
Paxum logo

Reply from Paxum

Thank you for your positive feedback and leaving us a review, you put a big smile on our faces!

Our team is constantly trying to improve our services and it’s always rewarding to hear kind words from our customers.

Rated 5 out of 5 stars

User friendly

It was user friendly and easy to register

June 19, 2026
Paxum logo

Reply from Paxum

We are grateful that you took the time to leave us a review.

Your feedback helps us to improve service for everyone.

Rated 4 out of 5 stars

It's free to use,you can receive or…

It's free to use,you can receive or send money in and out of the app I don't know I just love the app frr

June 19, 2026
Paxum logo

Reply from Paxum

Thanks for sharing your rating with us and the community.

We really appreciate you being a customer.

If you shall require further guidance or additional information, please don't hesitate to contact us directly at support@paxum.com so our specialists can offer personal assistance via email.

Rated 5 out of 5 stars

I always have great support and…

I always have great support and everything is reliable and professional.

June 19, 2026
Paxum logo

Reply from Paxum

Thank you for your positive feedback and leaving us a review, you put a big smile on our faces!

Our team is constantly trying to improve our services and it’s always rewarding to hear kind words from our customers.

Rated 1 out of 5 stars

to complicated in verification process…

to complicated in verification process which need passport to apply

June 18, 2026
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Reply from Paxum

Hi there,

We’re sorry your experience didn’t match your expectations.

Please note that you can use the ID card to validate your identity.

In the meantime, I was able to verify that your case is already being handled by one of our agents, who has provided you with further guidance.

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