Uviba payments Reviews 25

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Leaves false reviews on competitor companies and is racist and very aggressive Do not use and will be letting all clients aware of his actions

Company replied

Rated 3 out of 5 stars

I can’t download my documents online, the website is user friendly but certain functions don’t work. I needed to speak with someone today but even the live chat is off. Where is the customer support?

Rated 5 out of 5 stars

Was abit skeptical when found them, looked to good to be true. But after using them for few months can guarantee best payment gateway ever had. Easy setup, easy integration. Live chat responsive and... See more

Rated 1 out of 5 stars

If I could rate with zero stars I would. They took a payment from me twice (for one item, which was never delivered) and I received NO RESPONSE from them when I emailed about the double charge (and n... See more

Company replied

Company details

  1. Business to Business Service

Information provided by various external sources

Unified Payment Gateway that helps you to accept online payments without a fear of frozen funds


Contact info

2.9

Average

TrustScore 3 out of 5

25 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Leaves false reviews on competitor…

Leaves false reviews on competitor companies and is racist and very aggressive

Do not use and will be letting all clients aware of his actions

October 29, 2021
Unprompted review
Uviba payments logo

Reply from Uviba payments

We have checked our records, we have no conversion with anyone named Jimmy Smith, and we also checked you keep leaving bad reviews and call everyone racist in other 1 star reviews. Looks like you keep adding fake reviews yourself and blame others

Advertisement
Advertisement
Rated 1 out of 5 stars

Zero stars, stole our funds, worst experience ever!

I have no idea how Uviba has 4.5 stars? They have our funds and refuse to pay them out because 'Stripe held their funds'. We trusted Uviba with our payments and funds, not Stripe. If we have to try and recover our money from Stripe then why on earth would we use Uviba? We even tried to settle and ask for at least 50% back and forgive 50% as a loss to us for no reason but they even refused that. If you operate a payments company then startups trust you with their money, don't shift the blame on to third party companies, you should honour the payments to your customers. Your own problems with other companies are exactly that, your problems not your users. I have absolutely no clue how you get away with this and how many other companies have lost their money.

P.S. I see you have two Trustpilot accounts (also shady for a brand) so I'll post this there too.

Update 1st August 2020: Uviba chose to report my review to Trustpilot for violating their guidelines, I used your company, you still have our money, we had a contract with you. Instead of taking shady actions to get the review removed, it would have been far better and more honest of you to actually publically respond to my review and solve the issue. All you have done now is made the issue worse. If you create a 3rd Trustpilot page, I'll leave the same review there so other users have an honest and genuine review to their advantage before using Uviba, that is the purpose of Trustpilot reviews, to allow honest reviews not just positive reviews which suit you.

July 26, 2020
Uviba payments logo

Reply from Uviba payments

You have connected already restricted Stripe account, and Stripe froze your funds and then you blamed us instead of Stripe. You should leave this review in Stripe Trustpilot, not ours.

Rated 2 out of 5 stars

I Was Having Funds In My Uviba Account…

I Was Having Funds In My Uviba Account When Stripe Held Your Money , Now i see that my account is in 0 But i have all the screenshot of my payments And also i got all the proof, i talked to you on live chat but i don't get any reply from you , kindly tell us where is our held money go ??

April 12, 2020
Unprompted review
Uviba payments logo

Reply from Uviba payments

Hi,
Maybe you are looking into the wrong account, please email your concern to support@uviba.com, we will help you find your account

Advertisement
Rated 5 out of 5 stars

Great service, dont be put off by stupid reviews

Great service, for real users, but on other hand i looked over the reviews and all the bad reviews are made by scammers them self ( clearly ) most of them are from third world countries and not send people products and be scammers them self, as because there was no requirement like document verification when joining uviba it was an easy target for scammers, they all so unhappy that they got blocked nothing else yous can do just write reviews that is scam, absolute losers... i hope yous never get funds and i hope uviba refunds all funds to customers after there 180 days that has been blocked by stripe. I been in contact with uviba since day one, no issues what so ever. Yes i know stripe blocked there partnership and uviba took a hit, but yous probably dont know that they always keep in contact with true companies like my self and that they have new contract with different banks and other companies and will be able onboard people again, but only legit and not a bunch of scammers like your selfs. Truly great service guys, dont be put away from this fake reviews, as all my friends who used uviba had never got funds frozen till stripe, but all funds will be released to me and my friends, and we be provided with new merchant accounts with in few weeks.

February 29, 2020
Unprompted review
Rated 1 out of 5 stars

If I could rate with zero stars I would…

If I could rate with zero stars I would. They took a payment from me twice (for one item, which was never delivered) and I received NO RESPONSE from them when I emailed about the double charge (and no refund).

February 26, 2020
Uviba payments logo

Reply from Uviba payments

Hi,
There is a mistake,

It looks like you are not a Uviba Merchant but a customer of one of Uviba merchants - Customer of our customer.
You need to leave a review on that specific merchant's page not our page

Thanks
Uviba Support

Rated 1 out of 5 stars

this company needs too much document…

this company needs too much document from my company they to know all financial flowing in my company.

January 22, 2020
Unprompted review
Uviba payments logo

Reply from Uviba payments

Hi,
I am sorry for your experience, We have listened to your experience and we just launched instant signup which requires almost no documentation to get started.

We are always here to improve ourselves and get better.

Thanks
Uviba Product Team

Advertisement
Rated 1 out of 5 stars

customer service is very unprofessional

January 22, 2020
Unprompted review
Uviba payments logo

Reply from Uviba payments

Hi,
We have looked into records and it looks like you have contacted us on weekends where customer service was not available.
I am sorry for your experience and we are now even available at weekends, will keep improving customer service

Thanks
Uviba Team

Rated 5 out of 5 stars

I would like to support UVIBA in that…

I would like to support UVIBA in that hard times and explain why it happened.

I had an UVIBA account, verification was through Stripe. There was no any issues with payouts.

Once the "Stripe crisis" has arrived, they have informed me regarding this issue so I have planned everything ahead and then disconnected my Stripe account.

They can't do anything.. If stripe have notified them about the hold of funds for 180 days, they will hold it until 180 days..

December 30, 2019
Unprompted review
Rated 5 out of 5 stars

This platform has saved my business…

This platform has saved my business because they don't freeze funds
i have worked with other platforms for a long time and it was very difficult to work with them and it almost cost me my business.
Its a really easy to use their platform the transactions smooth the support is 2nd to none anything i had a query about they responded fast and help me solve it
I would highly recommend them A+

November 15, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

I have used uviba from very early stage…

I have used uviba from very early stage from when they started and never ever had any issues, support is great, never get funds frozen is just amazing platform, and guy i seen some people write bad review, dont believe them! They must be absolute scammers that uviba shuts them down. Note guys all negative reviews that this platform gets is only doe that scammers get shut down and then threatening Uviba (give me my money back or i post your a scam company.) I have spoken my self to the owner many times in past they never shut u down if your legit business. And yes if your a scammer i suggest looking somewhere else as you will be shut down ! I would say uviba is not a cheapest option, but for quality its worth it ;)

November 15, 2019
Unprompted review
Rated 1 out of 5 stars

I have been charged twice for a payment…

I have been charged twice for a payment they handled. The seller does not respond to communication.

November 10, 2019
Uviba payments logo

Reply from Uviba payments

Hi,
There is a mistake,

It looks like you are not a Uviba Merchant but a customer of one of Uviba merchants - Customer of our customer.
You need to leave a review on that specific merchant's page not our page

Thanks
Uviba Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look