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PayCargo Reviews 440

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TrustScore 5 out of 5

4.9

Payment Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professionalism, often noting how employees go above and beyond to resolve issues. Many people highlight the excellent customer service, appreciating the personalized support and quick, efficient resolution of their concerns, especially regarding payment processes. However, some customers were dissatisfied with the service, describing it as a waste of time and an old-school approach to customer relations. A few people mentioned being charged unexpected service fees and felt that the company provided no tangible value for these charges.

What people talk about most

Staff

Consumers consistently report positive experiences with staff members. Many reviewers praise the staff for... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness, patience,... See more

Payment

People report positive experiences with payment, often highlighting the exceptional assistance received from... See more

Service

Clients share positive opinions on service, frequently highlighting the quick response and helpfulness of... See more

Based on these reviews

Rated 5 out of 5 stars

I recently made an incorrect payment by using the wrong invoice# and was very stressed about how to fix it. Rudy B. went above and beyond to help me resolve the issue. He personally called the vendor,... See more

Rated 5 out of 5 stars

DeAndre went beyond the call of duty, spent two hours working with me, to clear a APM terminal issue. We had several technical issues, dealing with APM terminal issues, login and other sign-up issues,... See more

Rated 5 out of 5 stars

i had an issue to have STG post payment and i was told it would take 2-3 hours. My driver was literally standing right there to pick up the shipment and it was LFD too. I called Paycargo immediately... See more

Rated 5 out of 5 stars

Huge thanks to Rudy Barro! I ran into some issues while making an international payment for the fee to bring my dog into the U.S. Rudy quickly and clearly explained the situation and helped me resolv... See more

Company details

  1. Payment Service
  2. Logistics Service

Written by the company

The Most Trusted Logistics Payment Platform

Contact info

4.9

Excellent

TrustScore 5 out of 5

440 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

BOL # issue

Working with Josean today on my issue was concise, and easy to follow, and a resolution was developed in less than 10 minutes.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

BEST CUSTOM SERVICE!!

It was pleasant experience with PAYCARGO. Special thanks to Laura S. Fast feedback and assistance, which saved a lot of hassle works for me.

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Unknown Error Help

I ran into an unknown error when paying an invoice. Anthony G guided me through the issue quickly, and was also a pleasure to work with. Thanks Anthony!

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Voiding a transaction

Had a small issue with using incorrect amount. Anthony G. was great with contacting the payee and voiding the transaction, allowing me to re-transmit the proper amount. Kudos to Pay Cargo, and especially to Anthony G., for quick and painless resolution.

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

As a high volume user of PayCargo

As a high volume user of PayCargo, my experience has always been positive. We receive immediate attention when any issue arises. Walter Martinez responded to my query in less than 10 minutes from sending from their website.
Another shout out to Anthony Aulisio. As our rep., he's always very responsive and on top of any issues I may have.

June 29, 2023
Unprompted review

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