Paycom's system works and it works well. It does take a little time to set it up, but once it is set up, it works flawlessly. Paycom is one of the few HCM companies out there that actually provi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Paycom is a robust platform that continuously works to improve the system and processes in place to serve their clients. The employee-side is user friendly on both the web version as well as the app.... See more
Company replied
The support team is hands-down one of the best we’ve ever dealt with. They are not only prompt in responding but also incredibly knowledgeable and courteous. Every time we've had a question or needed... See more
Company replied
Foremost, the service level provided from every role is exceptional. Questions are answered quickly. In the event that an answer is not immediate, the team keeps us informed of progress to get to re... See more
Company replied
Company details
Written by the company
Paycom Software, Inc. (NYSE: PAYC) is the most automated HCM platform and the only HR and payroll software built on a unique, truly single database that automates workforce management from hire to retire. Powered by its industry first, command driven AI engine, IWant™, Paycom eliminates inefficiencies caused by disconnected systems and manual processes by delivering instant access to accurate data without requiring software navigation. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify work for employers and their employees.
Written by the company
- For over 25 years, Paycom Software Inc.
- (NYSE: PAYC) has simplified business and employees’ lives through easy-to-use HR and payroll technology to empower transparency through direct access to their data.
- From onboarding and benefits enrollment to talent management and more, Paycom’s employee-first technology leverages full-solution automation to streamline processes, drive efficiencies and give employees power over their own HR information, all in a single app.
- Paycom’s single database combines all HR and payroll data in one place, providing a seamless and accurate experience without the errors and inefficiencies associated with integrating multiple systems. Recognized globally for its technology and workplace culture, Paycom serves businesses of all sizes in the U.S. and internationally.
Contact info
7501 W. Memorial Road , 73142, Oklahoma City, United States
- paycom.com
4.3
Excellent
644 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Great Customer Service
Evan and Mason are always quick to respond and ensure my questions are answered efficiently and professionally.
December 30, 2024
Unprompted review
Reply from Paycom
Thank you so much for sharing your positive experience, KaTrisa! We're thrilled to hear that their prompt and professional service exceeded your expectations, as it's a testament to the world-class service we strive to provide every day. We appreciate your feedback and look forward to continuing to provide you with the same level of excellence.
Ashley N Johnson is an outstanding…
Ashley N Johnson is an outstanding representative. She goes way above and beyond to meet our expectations and our needs.
December 29, 2024
Unprompted review
Reply from Paycom
We're thrilled to hear that your dedicated specialist has exceeded your expectations. Paycom is dedicated to world-class service and we're happy to know this has been your experience. Thank you for your 5-star review, Gabriela!
Not so user friendly
September 3, 2024
Unprompted review
Reply from Paycom
Hi Vandana, we are concerned about your review and would like to learn more. Please contact us at feedback@paycomonline.com, and a member of our team will reach out.
Paycom has been extremely helpful…
Paycom has been extremely helpful throughout the transition for me & my team. We are still guiding through some of the processes and the changes but the software has so much to offer it is taking time.
December 20, 2024
Unprompted review
Reply from Paycom
Kim, we are thrilled to hear that your transition to Paycom has been a positive experience! Paycom is committed to providing world-class service, and we are glad to hear you feel supported as you learn our software. Thank you for your review!
Highly recommended
Paycom seems to be a great central place to document and manage employees. It is easy to use, and I believe I have a great support team between my dedicated specialist and my account manager.
December 18, 2024
Unprompted review
Reply from Paycom
Michelle, we're thrilled that Paycom is helping streamline your employee management processes, and that your dedicated specialist is providing you with the guidance and assistance you need to get the most out of our software.
Makes payroll and HR easy
Paycom has empowered our company to be able to process payroll quickly and accurately, in a fraction of the time it would take to process manually. Employees appreciate the Paycom app, which gives them full access to their hours, pay, benefits and time off. We recently added benefit integration, file feeds to carrier, and COBRA, which has greatly improved the benefit access for employees and eliminated the need for manual processing of changes as employees are hired and terminated.
In addition, we have greatly benefited from our Client Relations Representative, who has spent numerous hours, in person and remotely, assisting our team with training and utilizing all the modules we have in Paycom, to ensure that we are getting the best return on our investment.
December 18, 2024
Unprompted review
Reply from Paycom
Thank you so much for sharing your great experience, Rene! We're thrilled to hear that our platform has streamlined your payroll processes and empowered your employees through our mobile app, easily allowing them to access their benefits. We're also grateful for your kind words about your Client Relations Representative, who is dedicated to ensuring you get the most out of our software.
Excellent Customer Service
Jeremy, is very knowledgeable and assists promptly with emails and taking his time with me.
December 17, 2024
Unprompted review
Reply from Paycom
Thank you for taking the time to share your world-class experience with Jeremy. We're thrilled to hear that his knowledge and prompt assistance exceeded your expectations, Michelle!
Paycom system works great for…
Paycom system works great for streamlining processes and Payroll processing. The customer service is good and helpful. I recommend Paycom compared to many other payroll companies I have worked with before.
December 11, 2024
Unprompted review
Reply from Paycom
Melinda, we're thrilled to hear that Paycom has helped streamline your HR and payroll processes, and that your dedicated specialist has been helpful in supporting your organization's needs. We appreciate your recommendation and value your feedback!
Service experience
My client rep Luke Swafford is really great. I feel since he has been my rep he answers my calls more than any other rep has in the past. He takes care of my issues quickly and is very personable.
December 11, 2024
Unprompted review
Reply from Paycom
Julie, we're happy to hear about the world-class service you received from your dedicated specialist, which reflects Paycom's commitment to ensuring our clients are taking full advantage of our HR and payroll software. Thank you for your 5-star review!
Reply from Paycom
Thank you for your 5-star review, April! We're glad to hear that your dedicated specialist, Megan, is providing your organization with world-class service.
Very user friendly and great customer…
Very user friendly and great customer friendly.
December 11, 2024
Unprompted review
Reply from Paycom
We're happy to hear that your dedicated specialist has been able to provide you with world-class service and that our software has been user-friendly and easy to navigate. That's exactly what we strive for, and it's great to know we're hitting the mark for you and your organization.
Paycom's payroll platform is very…
Paycom's payroll platform is very intuitive and easy to use. Integrating their HR platform into it, makes my job as a payroll professional a breeze!
December 10, 2024
Unprompted review
Reply from Paycom
We appreciate your feedback, Teresa, and are glad to hear that Paycom's software has been a great fit for you and your organization's needs! We aim to provide world-class service and ensure a seamless implementation process, and it's great to know that we were able to deliver a smooth experience for you and your team.
I Highly Recommend Paycom
We started using Paycom in 2021. It's a game changer! Before that we were using Quickbooks and calculating our accruals on an Excel spreadsheet. We did have direct deposit for payroll, but mileage reimbursements were calculated by hand. People were keeping mileage logs on paper and submitting them to finance. It was arduous! It was difficult for staff members to know if they were being reimbursed and/or paid properly.
We decided to hire a third-party finance company to manage our accounts, but payroll remains in-house with HR. It was a simple and money-saving transition.
Additionally, Paycom is always a phone call away if there are any questions or problems. Most of the problems we have encountered were simply because we were not sure how to navigate something in the system, but the Paycom reps are always able to solve the problem on a phone call.
From beginning until now it has been one of the best decisions we have made.
December 11, 2024
Unprompted review
Reply from Paycom
Robin, we're grateful for your 5-star review. It's wonderful to hear that our software has revolutionized your HR and payroll processes, transforming what was once a manual and time-consuming task into a seamless and efficient experience. At Paycom, we are committed to providing world-class service, and it's great to know that your dedicated specialist has been able to provide you with the support you need.
Paycom is a wonderful service
Paycom is a wonderful service! It’s freed up so much more time for me on day to day because it has made my payroll and benefits process so much easier.
December 10, 2024
Unprompted review
Reply from Paycom
Moni, thank you so much for taking the time to share your 5-star experience with our software! We're glad to hear Paycom has streamlined your payroll and benefits processes. That's exactly what we're here for - to help make your job easier and more efficient. We're grateful for your feedback, and we're committed to continuing to innovate and improve our solutions to meet our clients' needs.
Reliable and Responsive Payroll & HR Solution
Our experience with Paycom has been positive overall. The platform effectively meets our needs, offering the tools and resources necessary to manage payroll and HR functions efficiently. Paycom's customer service team is highly responsive and always quick to address any questions or concerns. Their dedication to resolving issues and ensuring client satisfaction stands out.
We are satisfied with the service and would recommend Paycom to other businesses looking for a reliable HR and payroll solution.
December 10, 2024
Unprompted review
Reply from Paycom
Karen, thank you so much for taking the time to share your experience with our software and service. Our client service team is dedicated to providing world-class support, and it's great to know that the responsiveness of your dedicated specialist has made a positive impact on your experience. We're also grateful for your willingness to recommend us to other businesses! We're committed to continuing to deliver exceptional value and service to our clients, and your endorsement is a testament to our hard work. Thank you again, we appreciate your advocacy.
Client Services are great!
Client Services are great!! I have always received the information needed on issues and all questions and concerns are resolved
December 2, 2024
Unprompted review
Reply from Paycom
Hello Audrey, thank you for taking the time to leave us a 5-star review! At Paycom, it's our mission to provide world-class service and we are glad to see your questions and concerns are always resolved.
Great Support Specialist
Made changes to our annual bonus run. Needed help from support specialist. Call back was prompt and informative.
December 10, 2024
Unprompted review
Reply from Paycom
Thank you for your 5-star review, Toni. Paycom is dedicated to providing world-class service, and it's wonderful to hear that we met that standard for you and your organization.
Customer Support
Customer support is good. However, I would like to see 24/7 support.
December 5, 2024
Unprompted review
Reply from Paycom
Tushar, it's great to hear you're experiencing world-class service that we strive to provide all our clients. Thank you for taking the time to leave us a review. If you have any additional feedback or questions, feel free to reach out to your organization's dedicated specialist or email us at feedback@paycomonline.com.
Paycom answers all my HRIS needs
Paycom answers all my HRIS needs. It is easy to use, intuitive, and the customer service department is the best. If you were to run into an issue that you didn't know how to handle your customer service support team will walk you through it every step of the way.
December 10, 2024
Unprompted review
Reply from Paycom
Cindy, we're thrilled to hear that Paycom's HR and payroll software has been easy to use and intuitive for your organization, and that your dedicated specialist has exceeded your expectations. We're proud of our team's ability to anticipate and support our clients needs. Thank you for taking the time to share your feedback!
Our Client Specialist is very attentive…
Our Client Specialist is very attentive and makes sure that we are up-to-date with what we need to have done. He offers the support we need to do our jobs.
November 25, 2024
Unprompted review
Reply from Paycom
Tara, we're thrilled to hear that you're receiving the level of attention and care that you deserve from your dedicated specialist. We're committed to delivering world-class service, and we're happy to hear this is reflected in your experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.