Pay Day  Reviews 

The company refuse to take responsibility for the measurements they did for my hallway . So now the end of my hallway is not finished .They have ignored my requests to finish it for me . They have also told lies as to what went on when the guy was measuring and tried to tell me the end bit wasn't included in the measurements and when I remember quite clearly what the guy said to me about the end bit of the hall and how it would be fitted so disappointed in this company .wish I'd stayed clear of this company, update they told me to take my last review down so they could try and fix the problem .they didn't at all and still refused to accept acknowledgement of their mistake and even told lies .stay clear of this company they are so dishonest .

Ordered LIGHT GREY carpet and got BLACK. After waiting ages for a fitting date as well.. said there was nothing they could do as the carpet had already been laid. Do not understand why they could not just replace it with the colour I actually ordered! Paid over £200 into account as well 2 or 3 months of payments including fitting fee however, still ended up with no carpets and over £200 pound down as they came to take the carpets back up. They could have put the right colour carpet down or refunded me the instalments and deposits I’d made into the account but no. I was constantly ringing them asking to speak to a manager as felt they was not taking me seriously, kept being promised a manager would call me back after 5pm but was just fobbed off every time to be honest.

Won’t be using this company again if you can even call it that. Numerous times the fitter hasn’t arrived or cancelled and rearranged with excuses. I’ve now paid 3 months worth of £50 direct debit and still not had my carpet fitted!! Phoned to cancel and I would loose my £50 deposit plus a £25 cancellation fee! Not happy at all. Still waiting!

After not being able to book an appointment for my carpet - I tried for 6 months - having paid almost all my balance, I wanted to book it when I didn’t have much left to pay, I came to the end of my tether and decided to ask for a refund. I have received nothing. No product. So I am simply asking for my money back. I then learn this company keeps 25% of all monies paid. For admin? What a joke. I have received nothing from this company. I was then told it can take UP TO 30 business days to get my money back. I called a week before the 30 business days were up to say I’d not had my money and the lady in the office said it was due to be paid on the 7th July. Lo and behold no money from them yesterday. I called again and was told it could go in anytime up to close of business. 4pm I call back to ask what the process is as it’s a bit weird and sounds like my refund is coming via a CHAPS payment. Was told by a different lady she didn’t know but could see it had left them and should be with me in 24 hours. Maybe my bank had it and was waiting to clear. I called my bank and they said nope to that. So I’m being lied to. No money back - will see on Monday what the situation is but just avoid avoid avoid. I know when I wanted to use this company it’s because at the time I couldn’t afford to buy the carpet I wanted out right but I should of just saved the money I needed each month and gone to a carpet shop. Would of been much less aggro than this. 670 I paid, 20 gone as deposit. 650 I should be getting back. Losing 25% is a kick in the teeth when I’ve not had anything from them.

10/07/23

I called them this morning to ask for a manager to call me back and explain what is happening. I am still waiting.

Update:

I called them and was told that my refund has actually not been processed at all and I’ve been given the wrong information. The person who has to authorise my refund is out of the office until Friday and so it won’t be able to be given the okay until then and then I’ll be refunded but only if it’s given the okay. Apparently all I was advised on Friday was complete tosh. Now have to wait until Friday…….

Update…..

I haven’t had time to update this as I had a family bereavement and have had more important things to deal with.
The Friday came around and nobody called me so again I was proactive and called them. I spoke with a different lady. Third one so far. And she informed me that although I have it in writing confirmation of my refund and the date in which I was supposed to receive it as mentioned above..that actually I will not be receiving a refund after all. My order is too high to be able to get the refund apparently. And I have to have the carpet or nothing at all. I was appalled to be spoken to so disrespectfully. I am renewed in my belief that this business is horrid and the the people that work there don’t care at all about their customers. They take advantage of vulnerable people and get away with it.

I’m giving payday flooring 5 stars cos a girl called Jasmine who was professional in my dealings with her & helped me out with all my queries & questions can’t fault her one bit. So yeah thanks Jas & the rest of the staff at payday flooring much appreciated.

Great job well done Ty so much

Cancelled the day before fitting rang up to be told they never had my carpet even tho I placed the order 6 weeks in advance got told I would have to wait more then a month before they could fit me back in so I asked for them to deliver it and I'll fit it my self was told a date of the 12th its been and gone they changed the date with out telling me to the 19th then then changed the date again the day before. Since then and after 3 date changes I've now been told my carpet has been delivered like to no where rang to find out what's going on to be told I'll get a call back never did back on the phone Monday morning its been 4 months now and still no carpet very upset and disappointed by the lack of customer service skills

Avoid at all costs, waited since October for my blinds. Fitters don’t show, with no communication. management are rude and obnoxious. Office staff try to be helpful. Fobbed of with every excuse yet happy to keep my fitting money for blinds that are ruined and not attached to my walls because of their incompetence. Unprofessional. I have been more than patient and flexible with this company. 13 failed attempts to show with one fitter and 8 currently with this one.

Made a lovely job kept intouch to what time they would arrive and they was so pleasant 2 very nice lads. Would recommend to anyone I sure will be using again

So pleased and so respectful thanks so much

Quick and easy from start to finish. Carpet quality amazing and fitters on time, did fantastic job, really nice guy

Great communication, day of fitting, done an excellent job.. very polite. Really happy with the fitting. Thank you

From making the enquiry to installation was hassle free and on point. I will definitely use again

I would recommend this company 💯 the office staff are friendly and the boys were to they were quick polite and tidy getting my blinds next thank you
Anne

Finally a pay weekly company that is true to their word, great customer service, good quality flooring, they did an amazing job for us , filters were fantastic

Great service the two men really nice an done great job

I’m absolutely in love with my new stairs, landing and hallway carpet. It’s so thick our feet sink into the Carpet like a cloud. The boy that fitted it was super quick, and very professional. Can’t wait to order again :) thank you all so so much, I’m so happy

The fitters was absolutely amazing and really fast the work was achieved to the highest of standards

Fantastic job , lovely man