Horatio my assigned agent attended the matter in a very friendly and efficient way. He quickly assessed the problem and provided excellent service. Well done!!💯💯
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See what reviewers are saying
Amazing experience of customer service team. I decided to use email to contact them. Replied quickly, listed exactly what I needed to do, did what was asked and query regarding refund solved very prom... See more
Company replied
AWFUL Platform, stupid forms that don't work with a timer that is (almost) invisible, and kicks you out of the system if you're not fast enough. Inexistent Customer Service that just tells you "we... See more
Company replied
I bought 4 tickets for my husband son , and daughter-in-law to see Andre Rieu in Glasgow September 2026. my daughter-in law has told us she is now pregnant . I contacted Pay logic this morning a... See more
Company replied
Company details
Written by the company
Ticketing van Paylogic. Tickets voor uw evenement verkopen? Door Paylogic staat uw kaartverkoop binnen 24 uur online. Bekijk de mogelijkheden.
Contact info
Netherlands
- paylogic.com
3.8
Great
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My issue was resolved quickly
My issue was resolved quickly. Good and friendly communication. Really happy with the overall experience.
September 24, 2025
Unprompted review
Reply from Paylogic International
Hi Jan Jonathan,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
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Great experience with the customer…
Great experience with the customer service. The person that helped me was called Horatio. When I had some issues with an order, he or she immediately helped me out. I was also scared that the wrong email might cause issues because that person could re-sell it. But Horatio made sure to send a new barcode. Loved it!
September 18, 2025
Unprompted review
Reply from Paylogic International
Hi John,
We truly appreciate you taking the time to share your feedback! It's great to know our service member Horatio has been helpful to you. If you have any more questions or need assistance, don't hesitate to get in touch via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Quick response
So far, I ve got very quick response for mu refund request. Hope the refund to be received soon as well.
September 15, 2025
Unprompted review
Reply from Paylogic International
Hi Yurdasen,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
All was excellent and helpfull
All was excellent. I've made an error booking and the Paylogic's staff was very helpfull and accept to refund the order. It is a real example of how to assist a customer!! Thank you a lot
September 5, 2025
Unprompted review
Reply from Paylogic International
Hi Ruben,
Thank you for your great message! We appreciate you taking the time to leave a positive review and we are glad that our service has been excellent and helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Amazing service!
I had a great experience with Paylogic. The customer service is super fast and helped me promptly with everything I needed. I have nothing to point out, only good things to say. Freya was very kind and quick in helping me resolve an issue I had with my tickets for an event.
September 10, 2025
Unprompted review
Reply from Paylogic International
Hi Ines,
Thank you for your lovely message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
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Lack of real solutions for costumers
The proposed refund solution is not convenient for me. I contacted you right after buying the ticket, so I don't understand why there is a refund fee not reimbursable, and why I'm losing money when I reached out less than 12 hours after doing the purchase. Neither the event organization or paylogic have a good policys on those cases.
September 5, 2025
Unprompted review
Reply from Paylogic International
Hi Laura,
Thank you for your message and we appreciate your feedback.
We’re sorry to hear that your experience did not meet your expectations. We always strive to provide the best possible service, and it’s unfortunate that in this case we weren’t able to help you in the way you had hoped.
If you have any questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Thank you PayLogic
Thank you PayLogic. Great service.
We asked for a refund because of a un expected reason.
Within 24 hours all was arranged.
Very helpfull thanks
September 9, 2025
Unprompted review
Reply from Paylogic International
Hi Marcel,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Easy process and great customer service
Easy process and great customer service
September 6, 2025
Unprompted review
Reply from Paylogic International
Hi Indiah,
Thanks for the great review! We’re happy everything went smoothly for you. Don’t hesitate to reach out if you need us again.
We hope you have a great day!
Best regards,
Marketing Team
Paylogic / See Tickets
Great customer service
Great customer service, replied to my question in minutes. Thank you Sascha !!
September 4, 2025
Unprompted review
Reply from Paylogic International
Hi,
Thank you so much for your kind words! We’re happy to hear that Sascha was able to help you so quickly. We really appreciate you taking the time to leave this feedback.
If you have any further questions, feel free to reach out via our contact form.
Best regards,
Marketing Team
Paylogic / See Tickets
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Seats were changed without my consent…
Seats were changed without my consent and i was moved to another section. I didn’t receive the option of refund, only suggestion that i could try to resell my tickets of i don’t like them. Miserable service. Very disappointing .
September 3, 2025
Unprompted review
Reply from Paylogic International
Hi Daniel,
Thank you for your message and we appreciate your feedback.
We understand your frustration after your seats have been changed. We would kindly like to inform you again, that this change was initiated by the event organisers, rather than by us at Paylogic, meaning we were unable to help you with your request.
We can see that our customer service has provided you with the contact details of the event organisers, so you can contact them with your concerns.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Personalising tickets
I asked Stacey to help me personalise my tickets as it wouldn't allow me to do all of them myself and the tickets were for family, some too young to have emails. All sorted in minutes, literally stress free!
September 2, 2025
Unprompted review
Reply from Paylogic International
Hi Katrina,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our customer service agent Stacey. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Did not receive my ticket due to a typo…
Did not receive my ticket due to a typo in me email. Was fixed by their customer service very quickly.
August 26, 2025
Unprompted review
Reply from Paylogic International
Hi Antoin,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
I asked them to change one of my…
I asked them to change one of my tickets because I ordered two tickets for the same date for Belle and Sebastian, though i wanted tickets for two different dates. They answered promptly with the steps to do it and refunded my payment the same day.Thank you Freya!
August 20, 2025
Reply from Paylogic International
Hi Achilleas,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our customer service agent Freya has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
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Wrong tickets bought
I asked them to change my tickets to another ones because I ordered the wrong ones. They answered the day after with the steps to do it and refunded my payment the same day, they told me that in 5 working days I will have the refunded amount in my bank account. Very useful and fast.
August 14, 2025
Unprompted review
Reply from Paylogic International
Hi Carles,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our service. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Horatio was the best
Horatio was the best! He helped me with my issue and had my tickets refunded. Keep up the excellent work team and the event organizers. More power!
August 13, 2025
Unprompted review
Reply from Paylogic International
Hi Marjon,
Thank you for your thoughtful review! We're happy our customer service agent Horatio could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
My experience with Paylogic was great
My experience with Paylogic was great. I have a question related to personalisation of tickets and they reply very fast. Overall I am very satisfied with buying tickets via Paylogic.
August 1, 2025
Unprompted review
Reply from Paylogic International
Hi Nadja,
Thank you for your thoughtful review! We're happy we could provide the support you needed. Should you require any further assistance, we’re here to help, just reach out via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Oversold event with poor organization
Oversold event with poor organization. No clear communication on entrance rules or times via email or platform, which left me unable to access the venue despite having a valid ticket. The lack of transparency and planning created chaos and excluded many paying attendees. Overselling beyond venue capacity is an irresponsible and exploitative practice. Extremely disappointing experience with no accountability shown so far.
July 31, 2025
Unprompted review
Reply from Paylogic International
Hi Emanuele,
Thank you for your message and we appreciate your feedback.
We are sorry to hear you had a negative experience at an event. We understand from our customer service team that they have contacted you about this with further assistance and contact details.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Ticket
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Scam
Scam, Paylogic is enabling scams and not willing to provide any support. Be aware not to buy tickets as resellers will scam you and Paylogic will not help you.
Paylogic did reply but as well enabled buyers to sell further tickets via their email which than appears like legit sale which suddenly is not! So if you wanted to prevent such scams you would not allow reseller to use your email Paylogic to scam others. If you wanted to protect others than those could sell it only via their private emails . Here it was sold and forwarded to me via your Paylogic email so you are facilitating such scams and do not care what happened after or you are protecting people to be scamed, as sale was done via Paylogic email not on the street or via private email. Lack of any protection means you are participating and allowing this!
August 3, 2025
Unprompted review
Reply from Paylogic International
Hi Iva,
Thank you for your message and we appreciate your feedback.
We are sorry to hear you have been scammed. We have checked with our customer service team, who have confirmed with us that they unfortunately were not able to assist you, as you did not purchase your ticket through an official sales channel.
Our customer service team has contacted you via email with further details regarding your case, and we would also like to advise you to contact the third party you purchased ticket from so they can assist you further.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Ticket
Professional, helpful staff
I had to ask for a refund for a festival ticket. The customer service was super helpful and friendly.
July 28, 2025
Unprompted review
Reply from Paylogic International
Hi Sandra,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Amazing service they were able to…
Amazing service they were able to address my problem and find a solution in less than a day, I really appreciate !
July 28, 2025
Unprompted review
Reply from Paylogic International
Hi Selen,
Thank you so much for your kind review! We're delighted to hear that you've had a positive experience with our service. If there's anything else we can assist you with, feel free to reach out through our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
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