The technical support team helped me with the issue. My account was blocked during a payment, but after asking some clarifying questions, the problem was resolved and my account was unblocked.
Company replied
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See what reviewers are saying
For some reason you guys cant see most the emails i send you, could you let me know if you just recieved my email with the informations? P-10277967, also please the account number do you mean account... See more
Company replied
Absolute dog shit experience. Worse experience ever with this payment processor. I tried to make a $10 purchase and i had to jump over so much invasive ID verification ever. Took over a week to resolv... See more
Company replied
Dear ladies & gentlemen, Please accept this as a big THANK YOU for your help to fix the problem with my account on the MySatGo server. Things now appear as back to normal. Your prompt communication... See more
Company replied
Company details
Information provided by various external sources
Paymentwall Inc. is a global payments platform which services businesses in the SaaS, travel, and E-Commerce industries across 200 countries and territories. Paymentwall is best known for its wide range of 150 local payment options, which helps companies of all sizes enter into hard-to-reach markets.
Contact info
San Francisco, United States
- support@paymentwall.com
- www.paymentwall.com
3.2
Average
263 reviews
Replied to 64% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Account is blocked
The technical support team helped me with the issue. My account was blocked during a payment, but after asking some clarifying questions, the problem was resolved and my account was unblocked.
April 15, 2026
Unprompted review
Reply from Paymentwall
Thank you for your kind feedback! We’re pleased to hear that our team was able to assist you in resolving the issue and restoring access to your account. We truly appreciate you taking the time to share your experience.
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Absolute dog shit experience
Absolute dog shit experience. Worse experience ever with this payment processor. I tried to make a $10 purchase and i had to jump over so much invasive ID verification ever. Took over a week to resolve.
March 25, 2026
Unprompted review
Reply from Paymentwall
Hi Gary, we’re sorry to hear about your experience, that’s not the level of service we aim to provide.
We understand how frustrating the extended verification process can be. Our fraud protection is designed to keep transactions secure, but sometimes additional checks are needed to confirm the payment and cardholder.
We’d like to look into this further, please contact us at support@paymentwall.com with your reference details, or respond to the request for information we previously sent here.
Thank you for your feedback.
Paymentwall addressed my problem very…
Paymentwall addressed my problem very thoroughly and resolved it.
Very thankful.
March 24, 2026
Unprompted review
Reply from Paymentwall
Thank you for your kind feedback! We’re glad to hear that your issue was resolved thoroughly.
We appreciate your support, and please feel free to reach out if you need any further assistance.
P-10277967
For some reason you guys cant see most the emails i send you, could you let me know if you just recieved my email with the informations? P-10277967, also please the account number do you mean account number or the number to make transfers? i sent u both just incase. please reply me there and here incase you see the details, becauze i cant see some of ur replies too.
March 5, 2026
Unprompted review
Reply from Paymentwall
Hi,
We’re sorry to hear about your experience and understand your concern. Our team reached out on March 12 to confirm the bank details needed to proceed with your refund, as we still require some additional information to complete the process.
Please reply to our current message or contact our support team so we can proceed with your refund as soon as possible. We appreciate your patience and cooperation.
P-10333341
P-10333341
Fast reply and rectify of problem is quick too. Cs is very professional compared to all others that I have encountered. Keep it up!! Thanks again!
February 14, 2026
Unprompted review
Reply from Paymentwall
Thank you, Jason, for taking the time to share your experience. We’re happy to hear our team provided helpful and professional support!
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support team is suck
support team is suck, i request refund because the service i buy goes down after 24 hours purchase. the website changed the domain. i buy 30 day service but only usable for 24 hours. they decline the claim because i use all credits. after 24 hours make payment. wow.
January 29, 2026
Unprompted review
Reply from Paymentwall
Thank you for sharing your experience. We reached out to request additional details to investigate your case but haven’t received a response yet.
If you can provide your transaction ID or the email used for the purchase, we can review it on our system and determine if a resolution is possible.
We appreciate your feedback, as it helps us improve our processes and services.
Love the service and good customer care
January 21, 2026
Unprompted review
Reply from Paymentwall
Thank you for the positive feedback, Chansopheaktra. We’re delighted to know you had a great experience with our service and customer care.
A Special tanks to all!
Wanna give a special thanks to all people involved into my processed, they are very kinde and responsive, to solve all problem, it took some time, but in the end, all good.
January 14, 2026
Unprompted review
Reply from Paymentwall
Thank you, Matheus, for your kind words! We’re thrilled to hear that our team was able to assist you effectively and make your experience a positive one. Your feedback is greatly appreciated!
They took forever to respond to my…
They took forever to respond to my emails to appease a "fraudulent payment" and now after three days I can pay and the transaction has been processing for a full day. They are very slow.
November 19, 2025
Unprompted review
Reply from Paymentwall
Hi Cameron,
Thank you for sharing your feedback. We understand how inconvenient the wait can be and appreciate your patience. We’ve sent you a message through your recent ticket. Your feedback helps us improve and means a great deal to our team.
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They never clarify the amount of 10%…
They never clarify the amount of 10% reserves and never pay it out
So their commission effectively is +10% more than what they tell you
November 19, 2025
Unprompted review
Reply from Paymentwall
Hi Andrew,
Thank you for sharing your feedback. We understand how concerning unclear information can be and appreciate you bringing this to our attention. We’ve looked into the details you provided but were unable to locate any matching profile. You may want to double-check whether you are referring to Paymentwall or possibly another payment service, as it may be a different provider.
serious place.great support.
serious place.
unluckly i got locked to suspicious activities performing payments from several different emails.
they investigated seriously my case. and with papers verification unlocked my payment method. professional way. top
November 4, 2025
Unprompted review
Reply from Paymentwall
Thank you for your kind words! We’re glad we could assist and resolve the issue professionally. Your feedback means a lot to us!
Slow response time and inadequate resolution
My account my restricted for using paypal the same way i have for 7 years.
Each ticket response time was over a day.
Eventually unblocked the account, or so they said. Restrictions are still on the account even though they said they have been removed..guess i will wait another day for another attempt. It has been 5 days so far for a $20 purchase.
Lets not even talk about the requirements on documentation they request. It is easier to open a bank account or register the birth of a child.
September 24, 2025
Unprompted review
Reply from Paymentwall
Hi Jade,
Thank you for your feedback. We acknowledge the delay and understand your concern regarding the account restrictions. Please contact us at verifyme@paymentwall.com with your ticket ID so we can review the case and ensure the restriction has been properly resolved.
They ask for private information
They ask for private information that is not in contrast for the service they provide as a thirdparty app.
September 14, 2025
Unprompted review
Reply from Paymentwall
Hi Lia,
We understand your concern. Please note that any information we request is strictly for verification and compliance purposes in line with regulatory requirements. We never ask for details unrelated to your account or the services we provide.
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Response time was a little slow and was…
Response time was a little slow and was a little confused on why they suspected fraud, but decent customer service.
September 7, 2025
Unprompted review
Reply from Paymentwall
Hi Elliott,
Thank you for your feedback. We appreciate your patience and are glad to hear you were satisfied with our customer service. We’ll continue improving our response times to provide a smoother experience.
The start wasn't obvious but it got…
The start wasn't obvious but it got better
August 8, 2025
Unprompted review
Pretty simple not too much of a drag to…
Pretty simple not too much of a drag to unblock my account
August 3, 2025
Unprompted review
Strict but for the sake of our safety.
July 23, 2025
Unprompted review
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I know it's frustrating but they're…
I know it's frustrating but they're doing their job and they literally fabulous
All the things just to save someone hard earn
Thank you
July 17, 2025
Unprompted review
I really appreciate you helping me with…
I really appreciate you helping me with my problem, thank you very much!
July 18, 2025
Unprompted review
informative
Very informative, took awhile for everything to process but overall very nice and helpful
June 10, 2025
Unprompted review
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