PayPoint Reviews 3,275

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and the excellent training provided, making the setup and understanding of new services straightforward. People frequently highlight the positive impact of new services, such as Bank Local and Royal Mail tracking, on their businesses, noting the ease of implementation and the benefits for their own customers. However, some people were dissatisfied with the customer service, citing difficulties in reaching support and slow resolution times for terminal issues. A few other people also felt that the payment process could be problematic, with instances of declined payments or issues with new cash machines.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, particularly highlighting their helpfulness and... See more

Service

Users describe positive interactions with service, highlighting helpful installations and training on new... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers express frustration with issues like hidden... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant frustration,... See more

Retail

Reviewers highlight ambiguous aspects of retail. Some customers praise the support received, with examples... See more

Based on these reviews

Rated 5 out of 5 stars

Dapo came to visit me a few months ago and since has helped me hugely with PayPoint we have added so many new services and upgraded my terminal to the latest PayPoint mini handheld device. Lynne a... See more

Rated 5 out of 5 stars

It’s taken years for me to be convinced to take card payments as we have an ATM with Paypoint and love that we never need to bank. With our till system it’s now possible for me to have integrated payp... See more

Rated 5 out of 5 stars

Dapo came to visit today to inform us about all the new services that are coming to paypoint like the Royal mail shop which will help us bring more customers with many postoffices and banks closing do... See more

Rated 5 out of 5 stars

Just had our area manager in introducing us to Paypoint mini. Staff were concerned about the change however training was top spec and staff are getting used to it. We are looking forward to the next s... See more


Company details

  1. Payment Service
  2. e-Commerce Service

Written by the company

At the PayPoint Group, we’re all about convenience. Whether online or in store, we make life easier for everyone through cutting-edge digital payments solutions, innovative retail technology and essential in-store services helping millions of consumers every week.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

This is such a disgusting I have a…

This is such a disgusting I have a problem in my pay point service and I was call them since 4 weeks but not a single person can answer my call this is ridiculous service

September 24, 2025
Unprompted review
PayPoint logo

Reply from PayPoint

Hello,

Thank you for taking the time to share your feedback. We sincerely apologise for the difficulties you have experienced when attempting to contact PayPoint.

We would appreciate the opportunity to investigate this matter further and resolve it for you as quickly as possible. May we kindly ask you to email us at contactus@paypoint.com with your site details? This will enable us to look into your concerns and provide the necessary assistance.

Thank you for bringing this to our attention. We look forward to hearing from you and assisting you further.

Best wishes,

PayPoint Team

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Rated 5 out of 5 stars

Good to have them

Good to have them. They constantly improving their services according to the technology and the needs of the people.
Good to have Mr.Lee Bray to supporting the business with his all effort.

Thank you

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

I have cash machine in my shop I…

I have cash machine in my shop I ordered receipt roll from last 3 weeks still not delivered and I called them more than 10 times always waiting nearly one hour and I pay point machine as well have a regular customer for the parking service doesn’t work more than 8 weeks and still they said technical team working on it very very bad service

September 19, 2025
Unprompted review
PayPoint logo

Reply from PayPoint

Hello,

Thank you for taking the time to share your feedback. We sincerely apologise for the difficulties you have experienced when attempting to order replacement ATM receipt rolls.

We would appreciate the opportunity to investigate this matter further and resolve it for you as quickly as possible. May we kindly ask you to email us at contactus@paypoint.com with your site details? This will enable us to look into your concerns and provide the necessary assistance.

Thank you for bringing this to our attention. We look forward to hearing from you and assisting you further.

Best wishes,

PayPoint Team

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Rated 1 out of 5 stars

This company took a £4.5M contract to…

This company took a £4.5M contract to provide an international driving license/permit and so far in two days I've visited and called over 15 outlets on the north coast of Ireland and not one person has a clue what I'm talking about, not one! Shocking state of affairs, as if today I've still not been able to get a licence and travel in 4 weeks.

September 17, 2025
Unprompted review
PayPoint logo

Reply from PayPoint

Hello,

Thank you for posting a review and we’re sorry to hear that you are unhappy with the PayPoint service. International Driving Permits (IDP) are available at selected PayPoint locations found here - https://www.paypoint.com/instore-services/international-driving-permits

We would like the opportunity to investigate your feedback further so please can you send an email to consumercare@paypoint.com with your details and the names and addresses of the stores you visited s so we can look into this for you.

Best wishes,

PayPoint Team

Rated 5 out of 5 stars

Imran from Paypoint came to my shop on…

Imran from Paypoint came to my shop on scholemoor convenience store in Bradford to train and install the bank local service. Very please with this and will be very good for my customers in the area. Thank you imran for your time and training

September 18, 2025
Unprompted review

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