Dapo came to visit me a few months ago and since has helped me hugely with PayPoint we have added so many new services and upgraded my terminal to the latest PayPoint mini handheld device. Lynne a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
At the PayPoint Group, we’re all about convenience. Whether online or in store, we make life easier for everyone through cutting-edge digital payments solutions, innovative retail technology and essential in-store services helping millions of consumers every week.
Contact info
United Kingdom
- enquiries@paypoint.com
- paypoint.com
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Annushan has completed bank deposit…
Annushan has completed bank deposit very well
Thanks
Usman
Very good service..really easy..Bank…
Very good service..really easy..Bank local Thank MR. LEE.
A great new service for our store is…
A great new service for our store is Bank Local where customers can deposit money into the bank. Lee has just trained me on how easy it is to complete it. Looking forward to offering it our customers.
This is such a disgusting I have a…
This is such a disgusting I have a problem in my pay point service and I was call them since 4 weeks but not a single person can answer my call this is ridiculous service

Reply from PayPoint
Imran from Paypoint came to my shop PD…
Imran from Paypoint came to my shop PD off licence. to set up the new Royal Mail track 24/48 service very excited to do this and ideal for my customers. Thanks Imran
Annushan was great in communication and…
Annushan was great in communication and will definitely recommend. He explained everything in detail about bank local. Such a gem..
Srikanth visited our Weighton store and…
Srikanth visited our Weighton store and introduced Bank local
And counter cash facility
Explained clearly and thanks
Annushan is always helpful and has an…
Annushan is always helpful and has an excellent ability to find easy PayPoint products. He completed the cash deposit service training exceptionally well. I’m looking forward to providing these services in the future.”
Premier Arbroath
Thipa
Mr.Lee visit store n explained about…
Mr.Lee visit store n explained about banking with paypoint in a easy way to use..
He is professional and explained clearly all.
Imran came to my shop village food and…
Imran came to my shop village food and booze Prestwich to train on the bank local service. Great guy and very well trained in detail. Thanks for another great service
Srikanth visited our store and…
Srikanth visited our store and explained BANKLOCAL Service and counter cash facility
Seems very good service
Annushan is a great area manager really…
Annushan is a great area manager really helped us out with the bank deposit and withdrawal services and gave a very good training ..
Wow we are now offering a new service…
Wow we are now offering a new service from Paypoint called bank local we customers can use our shop like a post office. Lee from Paypoint showed us how easy it is to do the process.
Good to have them
Good to have them. They constantly improving their services according to the technology and the needs of the people.
Good to have Mr.Lee Bray to supporting the business with his all effort.
Thank you
Annushan give a great training on…
Annushan give a great training on Paypoint. Easy to understand , very helpfull. Thank you
I have cash machine in my shop I…
I have cash machine in my shop I ordered receipt roll from last 3 weeks still not delivered and I called them more than 10 times always waiting nearly one hour and I pay point machine as well have a regular customer for the parking service doesn’t work more than 8 weeks and still they said technical team working on it very very bad service

Reply from PayPoint
Kostas visited our shop for bank local…
Kostas visited our shop for bank local and new Royal Mail services. Excellent communication and answered all our questions including ATM related
Happy with the new bank service and all…
Happy with the new bank service and all credits goes to julie wilde through her guided.
This company took a £4.5M contract to…
This company took a £4.5M contract to provide an international driving license/permit and so far in two days I've visited and called over 15 outlets on the north coast of Ireland and not one person has a clue what I'm talking about, not one! Shocking state of affairs, as if today I've still not been able to get a licence and travel in 4 weeks.

Reply from PayPoint
Imran from Paypoint came to my shop on…
Imran from Paypoint came to my shop on scholemoor convenience store in Bradford to train and install the bank local service. Very please with this and will be very good for my customers in the area. Thank you imran for your time and training
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







