Paysera Reviews 

Customer service pretty well thanks Ahmed

Dear Paysera Team and Support Members,I am writing this email to express my sincere gratitude for the outstanding services you provide. As a user, I am truly impressed by your efficiency, professionalism, and the continuous support you offer to solve any issues promptly.Your great efforts make financial transactions much smoother and easier. Thank you for your dedication and excellent customer service.Keep up the amazing work!Best regards

As a freelancer receiving payments from different countries, Paysera has been a game-changer. Multi-currency account, competitive exchange rates, and the payment gateway integrates easily with my website. Transfers arrive instantly within Europe and fees are very low. The mobile app is smooth and feature-rich. Excellent service overall! — 5/5 and the customer service is on point 24/7

Terrible service, terrible functionality. Stay away!

I opened an account, had EUR & GBP wallet options. I made a transaction in GBP, no updates from Paysera for a week. Another one I sent in EUR using different payment provider - never landed at Paysera either. I had to chase them to understand what’s happening.
I emailed them - no respond for a week. I emailed them again- no respond. I called them - they’ve said - let me send you an email. In the email they asked to send screenshots confirming my transactions (like WHAT?!). I did that, and they told me GBP is not supported. (So why is it visible in the app then? Amazing that you have T&Cs which appeared later, but why GBP in the app?). I emailed asking so what’s up with transaction? No respond. I called them. THEY said - we never received Transaction. Like WHAT?! They told - go back to sender and ask to cancel it. How about saying it in the first place? And returning to emails / calls? I am still trying to resolve this case. But from my perspective , if you want a reliable payment solution, then take Paysera off the list immediately.

Another bit is around bugs in their internal dashboard. And I struggled to even find their support chat. Glad that I found their mobile nr at least.

Funny thing. I mentioned about GBP transaction- they’ve started talking about someone’s technical issues. Until I mentioned about EUR transaction from different provider. And i have never had any problems with other providers. So who does really have a technical issue and terrible platform?
ZERO stars.

Top notch client service. That's what i have experienced. Keep up the good work.

We had a very positive experience with Paysera’s customer service. Their team responded to our emails quickly, provided clear instructions, and handled our requests efficiently. Whenever we needed clarification, we received helpful and professional answers without unnecessary delays. We appreciate the fast communication and effective support.

Very fast and reliable support. No bots. People responding very fast and without additional dumb questions like AI does.
I'm satisfied on 100%

Worst bank ever. I completed the questionnaire five times, and every single time something was apparently not good enough for them. Eventually, they closed my account because I was tired of answering the same questions over and over again.

I have never had such a terrible experience with a bank. You should seriously take a look at your competitors when it comes to UI, UX, and overall usability. Your app is absolute garbage.

They closed my account without any reasons.
And worse of all, they refuse to give me my money (1440 eur) in my account. I made a transfer from my own account to Paysera, and Paysera hostages the funds for 30 days. I made a request to release the funds, but customer support refuses to answer.
I want to warn people: Your money is not safe.
You do not want to imagine if you hold a large sum here, then you can consider it to be lost.

Absolutely great performance from the checkout gateway team! thank you so much for arranging fast transition between differen PIS versions and organising review on fast track.

Quick and efficient service, the call got connected quickly and the agent was clear and patient. The whole process was a breeze. Highly recommend!

I’m trying to use your service to send and receive money back home. I’m struck by the lack of support; they could at least have provided some. My question is quite simple: how do I change the interface language? The interface is very unintuitive, and you have to spend hours searching for the right options.

Just perfect service

Avoid Paysera! They completely closed my account without warning and blocked €2,192 of my own money. They forced me—an elderly woman—to go through a highly stressful video authentication process just to get my own funds back, causing immense anxiety and distress. Now that I have passed all of their mandatory checks, they are refusing to let me use the platform and have told me to provide an alternative bank account to receive my balance. This is a terrible institution that treats vulnerable clients like criminals and inflicts massive emotional toll. I have provided the external bank details and they have finally transferred my money. Absolutely shameful.

It was very fast and efficient

Love them. Very helpful and fast in their response. I contact them almost every day and I never had any issues.

Excellent Service for Businesses
Fast and Convenient Payments
A Reliable Financial Partner
A Convenient Platform for International Transfers