Pazzox.be Reviews 

22,060
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

5 + stars: Incredibly fast delivery! Very competitive prices! I regularly order a Weleda tonic elsewhere, but the prices on Pazzox were very low so I bulk ordered immediately. ...However I noti... See more

Rated 3 out of 5 stars

They had a good price for the product I was searching for but the delivery is not done yet after 6 days. I went to the post store to receive it today, despite it would be available today from 10.00, i... See more

Company replied

Rated 4 out of 5 stars

It's my first time with Pazzox, the parcel delivered in a good condition and in a short time.

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4.3

Excellent

TrustScore 4.5 out of 5

22K reviews

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No recent history of asking for reviews

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Replied to 60% of negative reviews

Typically replies within 48 hours

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4.3

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(22,060)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

Lamentable experience

My parcel was delivered to the wrong 'point de livraison'. Although bPost has sent me several letters telling me it was at the local delivery point I selected, after 2 visits to the Delhaize in question, it wasn't there. I contacted Bpost, and they told me that it had been delivered elsewhere, that they couldn't do anything about it, and to make a complaint to Pazzox. Pazzox took a few days to reply, then told me the address of the completely different place it had been delivered to (which I cannot get to due to a hip complaint which keeps me local). The only option they gave me was to wait until 18 December when the 'colis' will be returned to them... and to send it out again to my originally selected delivery point. All that means I will have paid nearly €100 for goods that I will have had to wait 3 or more weeks for.... I will never use them again.

December 6, 2021
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Reply from Pazzox.be

Bonjour,

Nous vous avons recontacté par email.

Cordialement,

Évy

Rated 1 out of 5 stars

Ik heb het open pakket ontvangen

Hi.
In the last shopping I did in your web, I received the package opened.
The package, It wasn't covered properly.
If you sent me some extra product, maybe someone took it. Into the box was 1 space empty.
I would like to send fotos about the pakket how I received in bad conditions but your system does not permit to send you by this format, if you give me some email address then I will send you the photos.
Thanks

December 6, 2021
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Reply from Pazzox.be

Dear,

We are sorry to hear that your order arrived damaged, you can always contact us via info@pazzox.be

Kind regards,

Evy

Rated 3 out of 5 stars

Product missing but didn't offer to ship it again

I order often with Pazzox and all went ok, but last time I wasn't happy at all. I ordered several products and when I received the box one was missing. I told them so, and they asked me for photos but I had already thrown away the carton. I just wanted the product to be shipped to me again, but instead, they reimbursed the cost. I mean that's fine but for me, good service is to offer either the money back or the product to be shipped again. Because now I have to wait to order more products if I don't want to pay shipping fees. That product was important for me as a treatment I'm following.

November 30, 2021
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Reply from Pazzox.be

Dear,

We have contacted you via email.

Kind regards,

Jessica

Rated 3 out of 5 stars

I gave 3 stars due to Delivery date not…

I gave 3 stars due to Delivery date not accurate 😕, but very satisfied with the order, packaging was nice and I also had a gift too😍. I'm a happy buyer though ☺

November 6, 2021
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Reply from Pazzox.be

Hi Dorinda,

Thank you for your review!
Our apologies for the delay.

Kind regards,
Jotti

Rated 1 out of 5 stars

Great commercial,

Great commercial,. Slow service

November 2, 2021
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Reply from Pazzox.be

Hi Claudia,

We apologize for this delay.
Unfortunately, due to the large rush we were a bit behind with our orders.
Your order will be delivered today.

Kind regards,
Jotti

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