pbm Property Management Reviews 480

Premier has been managing our block for 6 months now. We have had several cleaning issues. Bin areas not cleared, mountains of bulknwaste,broken bin for months of course not collected by the council, communal areas not cleaned. Gates broken. Their reposne - contractor cleaned last week - well I live there and I know for fact it has not. No accountability, no action. All complaints are always passed on to someone else to deal with and in fact nothing is done. No transparency. Absolutely horrible and frustrating experience. W clean as residents as we are fed up and of course still have to pay their high management fee and contractor fees for jobs not done.

Absolute disgrace. If I could give zero stars I would. The building I live in has constant lift breakdowns, a rat infestation and faulty fire alarms. I have personally been stuck in a broken lift twice and instead of fixing the issues they posted a notice in the left blaming the residents for the problems

I am incredibly grateful to Nadia Fielder and Olivia Butler for their prompt, professional, and decisive action in cancelling a wrongful PCN issued by their contractor, Parking Control Management (UK) Ltd (PCM). As a retired NHS Director and Corporate Governance Lead, I was deeply concerned when PCM issued a ticket while my vehicle was correctly parked in a disabled bay with my valid Blue Badge prominently displayed. PCM then used obstructionist tactics, refusing to process my appeal until I proved vehicle ownership. A Blue Badge is a person-specific statutory document, not a vehicle-specific one. Furthermore, PCM’s signage completely omits guidance for Blue Badge holders regarding disabled visitor provisions. This failure to make reasonable adjustments constitutes a clear breach of the Equality Act 2010.When I escalated this joint liability matter to PBM Property Management, Nadia and Olivia intervened immediately. They bypassed PCM's bureaucratic hurdles, ensured the ticket was entirely cancelled, and strictly instructed PCM to amend their estate signage to actively include Blue Badge holders and comply with the Equality Act. Nadia and Olivia are an absolute credit to their team, demonstrating true accountability and outstanding customer care. Thank you both!

Great Service from Olivia, answered my query promptly and was very helpful as always, much appreciated.

I have been dealing with PBM since 2018 , I always had very good experience . It is a privilege to have to have this opportunity to say thank you to all the team.
Regards
Mostafa Jallaei
Flat 54 Tristan court

I would like to express my appreciation for the excellent service I received from Olivia Butler. She was professional, polite, and responsive throughout our interaction. Her clear communication and willingness to assist made the process straightforward and efficient. Thank you, Olivia, for providing such a positive customer experience.

The sheer lack of accountability is appalling. The number of leaks, broken water pipes, water coming in the flat and continuous damp.
It’s painful to wake up any random day with new mess in front or within the flat. I’ve had to miss work and stay at friends’s house at times. It’s stressful and I feel sorry for myself and fellow residents of this property.
The first communal leak, originally reported in June 2025, took nearly nine months to permanently fix.
I can see PBM responded to a resident’s review stating the matter was “fully resolved.” The resident has responded to PBM’s comment in detail. “The building damage — peeling paint, damp smell on the ground floor, ceiling sections removed and never replaced — remains unaddressed months later. A contractor (Xtra Maintenance) has been named for redecoration but no start date has been provided. This is consistent with a pattern throughout this case: announcements with no follow-through.
A second communal leak is now active on the second floor, reported on 8 May 2026 and ongoing as of 1 June 2026. “

Over the last few months, PBM’s service has been below expectations, particularly in the management of ongoing issues at Pandora. Communication has often been reactive rather than proactive, with delays in responses, limited updates, and insufficient follow-up on actions and contractors.

Several matters raised have remained outstanding for months, including redecoration works, the condition of the bin store, recurring concerns about cleaning standards, and the lack of clear timelines or visible progress on issues that have been chased repeatedly. The recent leak also highlighted weaknesses in oversight and day-to-day management, with temporary measures not monitored closely enough and residents left dealing with the impact when the situation worsened.

Olivia was very quick to help with all of my queries.

Living in a block managed by PBM. Cannot believe the status of the property went through in the past year.

Shushanik provided me with exceptional customer service when requesting Building Safety and Fire Safety related documents. I was provided with a prompt response with high level detail included.

Following my previous review, I am updating with the current situation as it has deteriorated significantly.
The first communal leak, originally reported in June 2025, took nearly nine months to permanently fix. PBM responded to my review stating the matter was “fully resolved.” It was not. The building damage — peeling paint, damp smell on the ground floor, ceiling sections removed and never replaced — remains unaddressed months later. A contractor (Xtra Maintenance) has been named for redecoration but no start date has been provided. This is consistent with a pattern throughout this case: announcements with no follow-through.
A second communal leak is now active on the second floor, reported on 8 May 2026. A repair was scheduled for 19 May but cancelled because the required part had not arrived — the exact same issue that caused a three-month delay on the first leak. As of today, the only mitigation in place is a collection bucket inside the service cupboard, with water pouring into the corridor at regular intervals. An emergency engineer attended yesterday despite my explicit request that no one attend unless able to carry out the repair. Nothing was done. Leaseholders are likely charged for every one of these call-outs.
What makes this particularly concerning is the inconsistency in PBM’s own communications. The 19 May notification was issued to all residents confirming the repair would go ahead and the water would be shut off — implying parts and contractor were ready. The repair was then cancelled on the day. On 23 May, PBM stated the parts had only just been ordered with a two-week lead time. On 24 May — one day later — a new notification confirmed the parts would arrive the next day. These three communications directly contradict each other. No explanation has been provided. This pattern of inaccurate and inconsistent communication has been a feature of this case since June 2025.
On the bin stores: PBM’s response stated a tender had been undertaken and a start date would be confirmed “shortly.” Fixflo records show the bin store issue at this address was first raised in April 2024 and closed after 71 days without genuine resolution. It remains unresolved nearly two years later.
On the service charge increase: the explanation provided does not address the fact that the building is in a worse condition than when I moved in, with three leaks in twelve months, recurring infrastructure failures, statutory emergency lighting that failed in December 2025, a lift that was taken out of service with no repair plan, and an out-of-hours service confirmed non-functional by multiple residents during a live emergency.
I have now formally submitted a full case report and cost analysis to PBM’s directors and to Clarion Housing Group as the registered provider, and have exercised my statutory rights under the Landlord and Tenant Act 1985 to request full disclosure of all service charge invoices related to both leaks. If this is not resolved, the next step is the Housing Ombudsman.
I do not write this to be unfair. I write it because other leaseholders and buyers deserve an accurate picture of what managing this building actually looks like in practice.

PBM have been managing the block of flats I live in for the past two years. Whilst they have had some challenges outside their control, their customer service has been dreadful.

Their out of hours emergency contact service is non-existent. When leaks happen, they will only be treated as an emergency if it happens on a working day. They are slow and not proactive in addressing problems often waiting until the critical point before being forced to do something.

Their financial management is equally shambolic with contradictory communications, errors in service charge demands and slow communication leaves little to wonder why things are going wrong all the time.

Treating your flat as if it is their own home should be taken to Consumer Rights for being nothing more than a soundbite. I did a better job of sorting a problem with my flat while halfway across the world than they ever did. It honestly begs belief.

Sameer was quick to understand and fix my issue and send through email confirmation afterwards.

We were trying to purchase a flat managed by PBS and Kayleigh tried to help find out why there was no information or clarity. We ended up renting for six months while we waited for the removal of a restrictive covenant but Kayleigh was always helpful and responsive.
Thankyou

Sabrina Haghdoust was excellent. Really helpful and responsive. Thank you

I just want to take a moment to thank Sabrina for her assistance and support throughout a sales transaction that we are currently dealing with. Nothing is to much trouble, she is on hand to help, is personable and professional- thank you again, Sabrina!!

Nicki is lovely, she is always very polite and friendly and helps out whenever she can. She always answers her calls and messages, and is excellent at her job. I wish all pbm staff were like her.

Olivia Butler was super helpful and sorted my request out very efficiently. Replacement Fob on its way

Sameer Khimji did a good job sorting out some poor contractor work and also sourcing a contractor and raising a purchase order for my faulty TV aerial. His response was fast and effective.