Re: Sandra, PBM Credit Control Cool & efficient, calm & collected, productive over busy, a breath of fresh air, a rainbow to someone's cloud... OK, maybe the last one's pushing it a bit! But it's f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were trying to purchase a flat managed by PBS and Kayleigh tried to help find out why there was no information or clarity. We ended up renting for six months while we waited for the removal of a... See more
Company replied
We are in the process of selling our flat, anxious not to lose the sale, but my solicitor did not have much success securing the seller's pack. However, I called PBM and was given contact details for... See more
Often dealing with property queries is not easy. On some occasions mine has been complicated with different depts of PBM. I would say that they do genuinly try to help. I am the Executor of a propert... See more
Company details
Written by the company
Welcome to a new kind of property management. At PBM, we think that apartment living should be bright, safe and easy. Residents should be able to enjoy their home and flat ownership should be a pleasure, not a chore. That’s why property management, the PBM way, is about creating cared for spaces, supporting happy homes and enhancing value at every opportunity. We’ll act as a force for good at the centre of your development, helping it to run like clockwork. How? Our brilliant people make life easy by explaining things clearly, taking care of the pennies and using their experience (plus some brilliant bits of technology) to work smartly. We’ll ensure that your apartment block really is a desirable place to live and that every pound works really hard towards keeping it that way. At PBM, what we do really well is manage property in a way that brings people together. Why? Because home is where the heart is. And we like to spread the love
Contact info
395 Centennial Park Centennial Avenue, WD6 3TJ, Elstree, United Kingdom
- 020 8236 1270
- hello@pbm-property.com
- www.pbm-property.com
3.0
Average
485 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sabrina Haghdoust was excellent
Sabrina Haghdoust was excellent. Really helpful and responsive. Thank you
May 20, 2026
Unprompted review
Reply from pbm Property Management
Thank you for your kind words. We are really pleased to hear that Sabrina delivered the level of service you deserve. We will make sure she knows — feedback like this means a great deal to the whole team at PBM.
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I just want to take a moment to thank…
I just want to take a moment to thank Sabrina for her assistance and support throughout a sales transaction that we are currently dealing with. Nothing is to much trouble, she is on hand to help, is personable and professional- thank you again, Sabrina!!
May 20, 2026
Unprompted review
Reply from pbm Property Management
What a lovely thing to share — thank you. At PBM, we pride ourselves on having a team that is professional, approachable and genuinely committed to making things easier for our customers. It is great to hear that coming through. Sabrina will be delighted to see this and so will the rest of the team.
Nicki is lovely
Nicki is lovely, she is always very polite and friendly and helps out whenever she can. She always answers her calls and messages, and is excellent at her job. I wish all pbm staff were like her.
May 13, 2026
Unprompted review
Reply from pbm Property Management
Thank you for taking the time to share this — we are really pleased to hear that Nicki has made such a positive impression. Being responsive, friendly and genuinely helpful is the standard we set ourselves at PBM and it is great to see it in action. We will pass your feedback on to Nicki and the wider team.
Olivia Butler was super helpful and…
Olivia Butler was super helpful and sorted my request out very efficiently. Replacement Fob on its way
May 6, 2026
Unprompted review
Reply from pbm Property Management
Thank you for taking the time to leave a review. We are pleased to hear that Olivia was able to assist you promptly and efficiently — getting things resolved quickly and with minimum fuss is exactly what we aim for. We will pass your kind words on to Olivia and the team.
Sameer Khimji did a good job
Sameer Khimji did a good job sorting out some poor contractor work and also sourcing a contractor and raising a purchase order for my faulty TV aerial. His response was fast and effective.
May 1, 2026
Unprompted review
Reply from pbm Property Management
Thank you for the kind words — really appreciated. Fast, effective problem solving is exactly the standard we aim for at PBM and it's great to hear this feedback. Thank you for taking the time to share your experience.
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PBM are not providing any repairs
PBM are not providing any repairs. Our bin stores are broken for more than a year with homeless people as they tell each other to squat the area. There is zero maintenance of the buildings, walls need painting, gates and doors are broken. TV satellites not working. My daughter is scared of coming outside the building. Shared ownership clarion not paying the service charge to PBM so we pay but nothing gets fixed. Total shambles
April 28, 2026
Unprompted review
Reply from pbm Property Management
Thank you for your feedback and for engaging with us directly on email. On the aerial issue — the communal system has been checked and a fix carried out. Some televisions may need retuning as a result, and we are sending a building notification to identify any flats still affected so we can arrange for the contractor to re-attend. On the bin store — the scope of works has been finalised and a tender undertaken. We expect to have a start date confirmed shortly. Please don't hesitate to contact us if you need anything in the meantime.
Outstanding Support from Olivia Butler at PBM
I’ve had an excellent experience with Olivia Butler from PBM. She’s approachable, genuinely friendly, and always professional. What stands out most is how quickly she resolves things — no delays, no chasing, just efficient and reliable support. Highly recommended.
April 23, 2026
Unprompted review
Reply from pbm Property Management
Thank you so much for taking the time to share this — it genuinely means a lot. Olivia is a fantastic member of our team and this is a perfect example of the service we want every customer to experience. We'll make sure she sees this. Thank you for choosing PBM.
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Olivia was very helpful she was…
Olivia was very helpful she was knowledgeable and provided feedback within a timely manor to date the team have been great
April 17, 2026
Unprompted review
Reply from pbm Property Management
Thank you for this lovely feedback — really appreciated. Olivia is a brilliant example of what great service looks like and we're delighted she was able to help you so effectively. We'll make sure she sees this. The whole team works hard to deliver this standard consistently and it's great to hear it's coming through.
I moved into my property in 2024 and my…
I moved into my property in 2024 and my experience with PBM has been largely disappointing. There are numerous issues within the building that clearly fall under their responsibility, yet there is little to no acknowledgement or meaningful communication about when these matters will be addressed, or why they remain unresolved. It is particularly concerning that there is reportedly a list of around 130 outstanding jobs, many of which have been dragged on for an unreasonably long time with no clear plan or timeline for completion.
PBM are, however, very quick to charge additional fees, often hiding behind overly rigid and inflexible interpretations of regulations. This creates the impression of a one‑sided arrangement, where residents are expected to pay increasing costs while receiving very little in return.
This experience is shared by many residents. The fees are high, but the service provided does not reflect them. The communal areas are so poorly maintained that I feel embarrassed to invite people to visit — they resemble those of a badly run property, and in all honesty, many council blocks of flats are far better managed.
The situation has become so stressful that my anxiety is exacerbated every time I receive an email from PBM, as these communications tend to generate frustration rather than offer solutions. Overall, this feels like poor value for money and a lack of accountability.
April 20, 2025
Unprompted review
Reply from pbm Property Management
Thank you for taking the time to share your experience. We are sorry to hear you feel this way and we take all feedback seriously. We would want to understand your specific concerns properly — the outstanding jobs figure you mention and the fee concerns are things we would like to look into directly, as these don't reflect the picture we have for our portfolio. Service charges are administered strictly in accordance with your lease and we work hard to ensure all costs are reasonable and transparent. Please contact our complaints team at complaints@pbm-property.com so we can investigate your specific situation and respond properly. We want to put this right.
Poor communication and permanently dissatisfied
I have lived in a pbm property for 2 years now. I have had 3 different property managers in this time. Response times are long, that is if you even get a response (I have sent the same email twice and still yet to receive a response but others have been replied to). Lack of visits to the property from management are blamed on issues I have been raising for the last two years. There has been 0 decorative improvement to the property and fees have gone up by almost 50% (its now over £2000 a year). I would avoid ever using a PBM property.
April 16, 2026
Unprompted review
Reply from pbm Property Management
Thank you for your feedback. We reached out to understand your specific situation better but unfortunately did not receive the contact information needed to look into this directly with you. We do take staff continuity seriously and whilst changes in property manager can occasionally occur, this is not reflective of our portfolio generally and we are sorry if this impacted your experience. The service charge increase you describe is also not indicative of our portfolio — charges are set strictly in accordance with each lease and reflect the actual costs of managing your building. We would genuinely like to help resolve your concerns. Please contact our complaints team at complaints@pbm-property.com and we will make sure your situation is properly investigated.
Great Customer Service !!
Sabrina was super efficient, responding to our emails virtually instantly......what a breath of fresh air.
Exceptional !!
April 14, 2026
Unprompted review
Reply from pbm Property Management
Thank you — this made our day! Sabrina is a brilliant member of our team and this is exactly the standard we hold ourselves to. We'll make sure she sees this. Thank you for taking the time to share it.
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Customer service
I requested PBM to register me for email communication, Olivia took my case and efficiently & quickly got the process completed in a jiffy . Thank you for the help and quick turnaround. Much appreciated.
April 9, 2026
Unprompted review
Reply from pbm Property Management
Thank you for the kind words — really appreciated. This is exactly the kind of efficient, straightforward service we aim to deliver for every customer. Great to hear it landed that way.
This was a fantastic time me and my 4 kids
This was a fantastic time me and my kids had much fun 🤩 I am so glad u guys do this well done, thank you
April 2, 2026
Unprompted review
Reply from pbm Property Management
Thank you so much — this is exactly why we do it! Creating a real sense of community in the buildings we manage is something we care deeply about and it means everything to hear that you and your family had such a great time. More to come!
Olivia was very helpful and managed to…
Olivia was very helpful and managed to promptly resolve my query.
April 2, 2026
Unprompted review
Reply from pbm Property Management
Thank you for taking the time to share this. Prompt, effective service is the standard we hold ourselves to at PBM and it's great to hear it coming through. Really appreciated.
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Nadia and Olivia from the company were…
Nadia and Olivia from the company were very responsive and prompt in providing the requested details. Good CRM team for Kennet Island, Reading.
March 25, 2026
Unprompted review
Reply from pbm Property Management
Thank you for the lovely feedback — really appreciated. Responsive, prompt service is the standard we hold ourselves to at PBM and it's great to hear it coming through at Kennet Island. Thank you for taking the time to share this.
Mihir at PBM
Mihir at PBM was incredibly helpful. He is polite and goes above and beyond to help the residents. His response time is quick and efficient and his communication is very clear. He helped resolve all the teething issues in my flat when I moved in.
March 20, 2026
Unprompted review
Reply from pbm Property Management
Thank you for sharing this. Much appreciated
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