PCBWay Reviews 239

I attempted to place an order -- it was to be one of many if the experience and pricing proved out -- but met with massive frustration trying to make the service rep understand my requests and come to an agreement. My requirements were simple: I produced an order for a 100mm x 100mm board that was originally a panelized 2x2 circuit. When they understandably increased the price to accommodate this, I told them I did not need the scoring done and just wanted a simple two-sided board -- and I would do the separation myself.

On the order i had selected a more reasonable and less costly means for shipping (China to U.S.) but it was up-priced to their more expensive shipping methods and I had no ability on their website to change it back.

After two days of trying to get them to understand, I finally canceled the order without paying.

Frankly, I will probably not do business with them. Their web site is incredibly bad and their support cannot understand the requests and messages I sent them.

I've made several orders through these guys for small prototype PCBs and a few full assembly jobs and it's been a great experience in general.

The customer support really stands out - their people actually look at what you submit, actively ask questions if something doesn't appear to make sense, and are just generally very helpful.

When doing PCB runs I have had few to no problems, their process is essentially perfect there.

Assemblies can be a bit more problematic. I've had an issue or two with minor mistakes on their end. However they have always rectified these problems for me or refunded things that couldn't be fixed.

In one instance, they mistakenly ordered the wrong part and it would've caused a long delay to replace it. I noticed this during the engineering review of the first board to be manufactured. The person handling the assembly worked closely with me on a compromise to get it done quickly and the end product worked perfectly.

while I was working on my FPGA and microcontroller project I found the complex circuit and there is no way to reduce the integration, then I found PCBWay, I ordered my prototypes, stencil and 3d printed cased from them. The service is fast, compromising and best offering. So reduced my overall efforts and I completed the project in given timeline.

For some reason, every time I try PCBway I end up paying much more than what I would have paid to JLCPCB or some others. My last order was delayed for several weeks, and when I received it it was not manufactured properly. They charged me extra to redo the same boards, although it was their own fault.
After several past attempts with similar experience, I don't think I will be a returning customer. Taking my business elsewhere

Quality is not right and several aluminium pieces were delivered defective. It was bored into the aluminium profile where it should not be. That should not be possible. The step files are all perfect. Tolerances are not correct. The best thing is that the parts have a kind of rust layer and this with aluminium. How is that possible? Aluminium does not rust because it does not contain any iron. Absolutely incomprehensible. The support is a joke and funnily enough my part was returned by DHL before it could be exported from Hong Kong. Something must be wrong with the papers. I recommend everyone to avoid PCB Way! It is dubious and absolutely unsuitable for CNC prototyping.

First time customer, but read many reviews on-line, so I trusted them to produce 3 different PCB's. A couple were just double sided A5 sized boards but the 3rd one was 6 layer 2/3 of an A4 sheet, so all sizeable boards.
The first two went in and were shipping within 2 days. the 6 layer board had a query on the stencil sizing / cost which was fixed within 24 hours. The last board finished production on Sunday and was with me by Wednesday, so turn-around was good.

The boards look good and are really nicely finished. the traces are clean, the silk screens are clear, board edges are smooth and the stencils seem fine.

The only strange thing is that all parts come on separate shipments. What's wrong with sticking the stencils back to back and placing the PCB's inside the frame to reduce the chance of them going different routes during shipping. Surely this would cost less too?

I will use PCBWay again.

I've been using PCBWay service since 1.5 years and facing no issues from quality to delivery. Their user friendliness website UI makes you do your job easily and quickly like find your desired services and choose according to your needs. Another great side is their friendly customer support service. You can ask any query and they will reply you back quickly under office hour.

Amazing quality at the best prices! I was working on the project and needed a PCB for it, not only the shippment was fast their support was fast too when I needed some help. Very satisfied with their offer.

Quality of the pcbs I've received is always second to none, always quickly and the engineering teams are very responsive when I have questions. They also do a lot of good working with students and hobbyists and really seem to actually care about open hardware and public instruction. The shared projects site makes it easy for hobbiests to offer a pathway to simply share what they Have made and take part in the profit structure in a way that seems fair.

I've been using PCBWay since my first job as HW designer three years ago. They are amazing not only for the price, but the experts they have in their team. they have made assemblies, PCBs with ENIG finish and a huge variety of thickness, colours and characteristics... They always deliver in time (DHL or Fedex, 1-2weeks from uploading the gerbers to your door). 100% recommended for any company or hobbyist in electronics.

spent 7 DAYS trying to get them to understand a simple single sided board design for 9 components, at first I figured ok, its a language barrier but after they didnt understand what TOP silk screen was or how to mirror a bottom copper layer I decided to give up.

to make it worse they wont refund me! they have offered a cash coupon instead...for what? For literally nothing!

I went to a competitor and within 1 hour they signed off my design no issues...

DO NOT GIVE THESE SCAMMERS YOUR MONEY!

I need a lot of custom fab and needed some special metal work done so I contacted PCBWAY, they did a great job, so I continue to use them. They have been fast, curtious, and eager to help. I live in the US and getting the boards here has happened really fast. Highly recommended.

Awful experience.
24 hour express service, push them 2-3 times a day because this really is urgent, 72 hours after placing the order I'm talking to online support for the 2nd time because my sales rep has not answered in 32 hours.
The last time they would immediately to go factory and get the order shipped but it didn't change.
This time at 8.45pm the answer I got was:
"it will be shipped in few hours"
clearly it will not at this time of night so I pressed the issue:
"It means that our logistic team will proceed to the shipping in few hours. for now there is no pick up service"

sales rep: service35 - Mila
order number: G947039

I get a clear feeling that they have no desire to help, only to keep pushing me off until the boards eventually ship.

This has to be stopped, there is a clear reason why we choose an express service, and to take money then continue in this way is close to criminal. I just hope that somebody reads this before using these cowboys.

I use them a lot and find their work fantastic. I have yet to find a problem due to manufacturing... I see a lot of people complaining about slow communication. THEY ARE IN CHINA AND WILL NOT GET TO YOUR MESSAGE UNTIL THE NEXT DAY. The other thing I see complaints about is the tariff. WELL IT IS NOT THEIR RESPONSIBILITY TO KNOW THE TARIFF FOR YOUR COUNTRY. In my experience the cutoff is an $800 purchase before the 25% tariff to the US kicks in. If this is a problem then place multiple orders and pay an extra $25 on shipping.

I've been a customer of PCBWay for more than 2 years. I ordered several different products from them: different PCB designs in different shapes, colors and compositions, all of which came out perfect. I even tried their assembly service once and all the assembled circuit boards were perfect. They always put some small gifts in the package which I really like. The pens are handy. The production and shipping speed is extremely fast. I have never had issues with it. They use DHL which makes it very convenient for me to get my package. I recommend their services!

Very courteous!!!
And the shipping was very fast, and of excellent quality!
And the order screen was very easy to understand and use, even for a first timer!!!

Paid for the express 24 hours service, but the PCBs took 5 days to be shipped. I'd go with another alternatives for a more reliable delivery schedule.

Not a good experience. Our first time ordering assembled PCBs. Not good if you are not experienced. Communication is not good for example, they did not advise of a 10% tolerance in the PCB thickness (which I see that a competitor does advise, within the quote system so that you realize up front). Another example is they did not advise of the 25% import tariff to the US. That was a huge amount for us - almost $1600 which we were not expecting to get a bill from Fedex for. Would have been very important to know up front. The project was a few weeks later than projected as well. Customer service is very un-caring; definitely a "if you don't like it, go somewhere else" attitude. Overall, not a good experience and we will try a competitor for our next order. I will update with more of a comparison after we have done so.

Fast Service Ever. From order confirmation to delivery, every step so smooth. Thanks PCBWay