President's Choice Financial Reviews 616

one of the worst customer service, they put you on hold for almost an hour - really bad they dont respect people time. WORST

This is the absolute worst pretend banking service available. The website / App always giving error messages. The wait to speak to customer service is usually a min of an hour. Only to have the customer service rep say I'm putting you on hold but hangs up and doesn't call back. The next rep today was impatient because I asked him to confirm he would call back if the call got dropped and I asked him to wait until we were sure I was able to get into my online account. We reset my password, (which was actually the same password as previous) only for me to thank the rep for his help. No longer did I let him go I proceeded to transfer the funds in my account to my PC MC - I received an Error message.
I tried Etransfering - Received an Error Message I tried a Bill Payment - Received another opps error message that I cannot do that with this account.
I have No Access to MY Funds in my account. I e-transfered that money months ago into the account and Now cannot access it. And now I'm stuck on hold again. Secondly, I had asked the previous representative to delete an old phone # off of my account as it keeps trying to get me to do verifications to an old phone # I have no access too. Sure as shit he said he deleted it only for me to call back and the stupid automated asked me to send a verification to the old phone # again!!
So for your own sanity NEVER OPEN AN ACCOUNT WITH THIS COMPANY. NO ONE IS EVER AVAILABLE at the Kiosk and even when you reach someone on the phone they have no concern about actually helping resolve anything. If I'm lucky enough to get access to my money I will be immediately removing it all and closing this account. I may end up having to file an official complaint to the Better Business Bureau to even access my own money! this is absolutely absurd!

Moved $250 to PCF on November 25, 2025. It's December 3, 2025 today. 9 days have passed and 7 of those days are business days and funds still on hold. They claim to hold money for up to 5 business days. I saved a screenshot

I have been with PC financial for over 12 years. In this time I have been late with a payment 3 times. When I say late I mean 2-3 weeks maximum. My payment was due November 4th, by the 21st they had put a hold on my credit card. Zero communication was had reminding me I was late. I went to make a purchase and I was declined. Shortly after that I get 4 texts in a row telling me they have put my cc on hold until I make a payment. Some of us use ccs for a safety net in an emergency. What if I was paying for a taxi or at the airport and needed my CC for an emergency? I find this practice to be unsafe. Their customer service has gone downhill. Needless to say I have cancelled my account. I do not recommend this company whatsoever. They’re unreliable and unsafe.

Terrible customer service
I etransfered an amount to my spending account and once I attempted to make a payment it wouldn’t allow me to use decimals
I called and the non intelligent individual on the line instructed me to just make the payment without the cents
If one uses this account for payroll direct deposit, PC just keeps your cents

went to go pick up my medication today and pc locked my money have been on hold just trying to get in touch with support for 4 hours i am moving all of my money to my other bank account and closing this do not use them

I'd been calling them due to some issues with card and called 3 tines already, I got hold for almost 30 minutes on each call but so unfortunate because nobody was answering my call.

The customer support is the worst in the industry. For that reason, I choose another institution for my credit card needs.

This experience has been since the start. Not just recently. To speak with someone takes 1 month waiting on the phone for someone to finally pick up. It's like they don't hire any workers to provide customer support

i am trying to talk to them, holing on line for 49 minuts and counting. lousy lousy customer care

Been banking with them for 3 years. Have 8 loans come out of this account every month for my business equipment. This last month I have had 2 nsa fees because pc is taking out the money days before the loan is dated for. So called the loan company the told me that is how pc is processing and not them. Called pc about the issue 3 times and got yelled at and talked down too. Ultimately not getting my money back.....

Extremely Disappointing After 10+ Years as a Customer.

I had this card since 2014 and always paid my balance. While travelling, I genuinely forgot about a small $40 balance and paid it as soon as I returned to Canada. Instead of showing any understanding for a long-time customer, they cancelled my card without warning.

What made it worse was the attitude from customer service. No appreciation for over a decade of loyalty, no attempt to fix the situation, and then they told me I had to *reapply* like a brand-new customer. That was the final straw.

I cut the card and I won’t be using any of their services again. If this is how they treat long-term customers over something so minor, I can’t recommend them to anyone.

I’m disappointed with my experience at PC Financial. My account was locked twice for no reason, and the amount of time I had to spend fixing it was unacceptable and unprofessional.
The first time, I spent over an hour on the phone and was transferred twice just to get my account unlocked. Frustrating, but I moved on.
The second time was far worse. I was on hold for 3.5 hours and transferred eight times before someone finally resolved it. As soon as I tried to send an e-transfer, my account was locked again. I had to call back, spend another hour on hold, and get transferred four more times.
At that point, I unlocked my account just long enough to transfer all my money out. I’m officially done.
I’ve moved to Wealthsimple, and the difference in service has been night and day. PC Financial really needs to improve their systems and customer support — this was beyond disappointing.

ZERO STAR!!! PERIOD. THE MOST CROOKED COMAPNY ON THE FACE OF PLANET EARTH!!!!!

The absolute worst Customer Service I have ever dealt with......now this is saying lots but even worse than Rogers. Wait times average 45 minutes and when you get someone they ask for the problem and have to transfer to someone else and then that person asks you what is the problem......finally snapped and told them to cancel the World Elite card.

I’ve been a loyal PC Financial Mastercard holder for over a decade, with a credit limit of $19,900. Over the past six months, without any justification or explanation, they’ve drastically reduced my credit limit all the way down to just $1,000. I’ve always maintained a perfect payment history, often carrying a zero balance, so this reduction came out of the blue and had a significant impact on us.

This sudden change affected our plans to build a house, as we had factored that line of credit into our budget. Losing that credit line before we could even use it caused considerable stress and inconvenience.

I called about this every time they reduced the line of credit further and escalated the issue to a supervisor, who promised to contact the credit department and get back to me with a resolution. Unfortunately, they never followed through, and continued to lower my limit after these calls, even while carrying a zero bslance. Despite multiple calls and hours upon hours on hold and expressing concern to multiple agents, I received no call back, explanation or resolution.

In summary, this experience has been extremely frustrating and disappointing. All of my other credit cards have a sizeable limit, no other provider has lowered my limits. This is extremely unprofessional. I would not recommend PC Financial based on my recent experience and I intend to close my long standing relationship with them.

WORST SERVICE EVER, THEY ARE ABSOLUTELY USELESS, CACELLING MY MASTER CARD. HOW ARE THEY EVEN IN BUSINESS
??? I am waiting for a refund it's been months, they do not care, i called , emailed, no response. wtf

This is the worst bank I've ever used in my entire life. I signed up 2 years ago for a 4% high interest savings account rate.

Now in 2 years they cut my rate SIX TIMES for no reason with not even a 24 hour notice. From 4% to 3.5% to 3.1% to 2.8% to 2.5% to 2.2% and now at some point without warning they will cut it down to 2% , HALF what I originally signed up for.

Enough is enough, I opened an account with Neo financial for a 3% interest rate no BS no nonsense.

PC financial also has HORRIBLE customer service, everytime I ever called took between 30 to 45 mins hold time, then 100% of the time the first person you speak with will ask several security questions, ask what your calling about then immediately transfer you to another department. MORE wait times, more bad English to speak to a 2nd person who you have to explain from the beggining what your calling about, then 50/50 chance you get transferred to a 3rd person OR the 2nd one will just keep telling you to go to the app.

Another MAJOR problem, when you call in the automatic service tries HARD to make you hang up and go to the app, even after asking for an agent 3x it will then transfer you to the AI chat bot instead over the phone, who you have to ask 4 more times to speak with an agent.

So there's literally 5 obstacles you have to navigate every single time just for the privilege of being put on hold for 30/45/60 minutes just to speak to multiple people in multiple departments who can't help you anyways.

ANOTHER major problem, is on 5 occasions my life savings just literally vanished. My savings account suddenly read $0, calling in for balance read $0, then an hour later on the phone they said it was a glitch or scheduled maintenance as if that explains it ?

Imagine having 5 panic attacks thinking someone stole your identity and emptied your entire life savings with the app and call in service confirming you have $0 chequing $0 savings instead of 100k.....

Terrible app
Terrible customer service
Terrible automated phone service
Terrible interest rates

It's the kind of bank they should make a documentary on or a new story I'm not kidding.

Oh yeah you get 50 cents off bread at loblaws once every few months WOW

Worst banking experience.Their communication centers are only one way, just blocking the customers.No way to send anything to their email address or webpages just empty spaces or wrong addresses.Their AI is just distraction for your time.

I changed my reqular no fee PC MC for a world elite Presidence Choice master card mid september. Activated the card as the instructions indicated. The first time I tapped it it showed up my profile with my detailed activities. But when I wanted to pay for my purchased groceries, it got declined multiple times. Called customer service, they said I entered wrong pass code. I mentioned, I only tapped the card, and no pass code was entered. They insisted to change my code. Process took about 40 minutes!
Few days later, the same issue. Had to wait 58 minutes, talked to some rep whom just repeated the same line without understanding my problem. Supervisor got on line, the same problem. Asked to cancel the card, they said they are not going to refund my $120 annual fee either.
What a service these guys are providing? The days of customer service is gone in Canada, and a good example of that is Preseident's Choice Credit Company!!