PC Sales Online Reviews 10,639

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with quick response times and efficient problem resolution. Consumers frequently mention the excellent service provided, noting the ease and effectiveness of their overall experience. However, some customers experienced issues with product activation keys, with a few reporting issues with key validity. There were also occasional mentions of difficulties with software installation or compatibility, particularly with older OEM licenses or when updating existing Microsoft Office products.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the fast, effective, and... See more

Product

Clients share ambiguous opinions on product. Many customers report positive experiences, praising the great... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and prompt... See more

Technology

Users describe ambiguous interactions with technology. Many customers praise the ease of fixing problems with... See more

Response time

Consumers find response times to be positive. Reviewers consistently praise the speed and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great site! Great pricing and they provide online chat support (a live person, not a bot). I uninstalled my current MS Office and installed the one I got from PC Sales. But it wouldn't act... See more

Rated 5 out of 5 stars

This is my second "major" visit - because I bought a new computer. Despite being rather tired and trying to use a licence number for a lastest version on a misinstalled earlier version, these guys ju... See more

Rated 5 out of 5 stars

I was talking to a representative by the name of alexander, he was straight forward and kind to assist my problem right away and wouldn't you know it was absolutely correct when i miss typed the wrong... See more

Rated 5 out of 5 stars

The price was excellent for a Windows product with all that be said about Window (good & some not so good). Product was exactly as represented with very good installation instructions for anyone who... See more


Company details

  1. Software Company

Written by the company

Friendly and helpful customer support advisors. pcsalesonline guarantee to support customers through the software installation and activation process.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I downloaded the product key and it did…

I downloaded the product key and it did not activate my product. I reached out to the online help and they were able to help get my product licensed and working. Thank you so much to Angel, my online help consultant, who got me up and running. Very quick, and very friendly. Thank you!

December 28, 2024
Unprompted review
Rated 4 out of 5 stars

Use Telephone Activation

I purchased a Microsoft Office product from them. At first attempt to activate it online, the activation was denied by Microsoft because the product key had already been activated too many times. I then tried to activate using the phone method. During the call to Microsoft, the robot asked if they could send the activation link via text. I agreed, and they sent it. Using the link, I got the same denial for the same reason. I then tried the the phone activation again, but this time declined the text link. I spoke the product key numbers at the voice prompt, and this time the activation was successful. So, be sure to use the voice activation only whenever you purchase a Microsoft Office product, and your purchase will be successful.

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased Microsoft Office…

I recently purchased Microsoft Office and I had an excellent experience. The website was easy to navigate, and the purchasing process was smooth and straightforward. I received my product key quickly, and activation was seamless. The software works perfectly, and I got exactly what I needed at a great price. Customer service was also very responsive when I had a small question. I highly recommend this site for anyone looking to purchase Microsoft Office or other software!

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding and speedy response

Outstanding and speedy response. Solved my problem immediately. Couldn't be happier with the value and service from this company- I won't go anywhere else

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered Office home and student 2021

Ordered Office home and student 2021. One of the reasons I ordered here was because they had a phone # on their website. Ordering was easy and emails came as expected. The key code did not work. Called the phone # and they called microsoft for me and activated it. While I ordered home and student I got the pro version that had other things which I thought was interesting. At the end of the day, I just wanted word and excel and it works. I am not doing office 365 and paying some monthly fee. For $30 I am happy.

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

Price was very good and instructions…

Price was very good and instructions were simple. I had a hard time activating the product key but their support resolved it very quickly. I felt very comfortable purchasing this product from them and recommend them.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

same experience as others

same experience as others. I had an activation problem, contacted via chat, and in less than 15 minutes the problem was fixed. Great support for small purchase. I wish them the best for their business!

December 10, 2024
Unprompted review
Rated 4 out of 5 stars

Windows 11 pro key worked as expected

Windows 11 pro key worked as expected. Just needed to go through the activation process by entering the 8 codes generated and then confirmed that through the MS link sent via sms text. Over all very happy. ty ty ty.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service level

Amazing service level. Problem resolved with intime frame .The customer service very prompt on chat box an resolved issues immediately ..I would highly recommend this vendor

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

I just bought MS Office 2021 Pro Plus…

I just bought MS Office 2021 Pro Plus from PC Sales online. The purchading process smootjly, no hickups. I needed their customer service help to activate my licence keys. Lee, customer service person, was very friendly, and in few minutes my copy was activated... for life!!. The reason i chose PC Sales because of lowest price i found on line, and has toll free number to contact 24x7. I recommend PC Salea.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievable Price, Fast Delivery & it really worksssss

Greatly appreciated PC Sales Online Store, I've bought a new pc & need a new version of Microsoft office to work on word & excel, but do not want to pay for monthly subscription & luckily I got your company while conducting research online. Everything works great for me, great CS support, good price, fast delivery & more importantly, it really works. Thousand thanks to Dan & Alexander's wonderful support. A happy customer & 100% will recommend you to all my friends & family.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

The install did not go as smoothly as I…

The install did not go as smoothly as I had hoped. I sent one email to tech support with some info and screenshots of the issue and they had it up and running in 20 minutes with no additional info from me. Can't ask for much better than that.

December 4, 2024
Unprompted review

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