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PCS LEGAL Reviews 

5,280
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 809 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being efficient, friendly, and fully supportive throughout the entire home buying process. People really appreciate the smooth and stress-free user experience, noting that queries and phone calls are handled very professionally. The overall service is described as exceptional because the team works hard to keep everything moving forward seamlessly. However, some people mentioned issues regarding communication and slow response times from certain team members. Consumers occasionally experienced unexpected delays and a lack of updates, which created frustration and extra anxiety during transactions.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the helpful and professional staff members.... See more

Service

Clients share positive opinions on service, noting that professionals are knowledgeable, approachable, and... See more

Customer service

People report positive experiences with customer service, noting that queries are answered promptly and staff... See more

Response time

Customers consistently note ambiguous experiences with response time. While many reviewers praise the team... See more

User experience

Users describe positive interactions with user experience, finding the overall process incredibly quick and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time buyers in the UK. PCS legal were assigned to us as we were unsure of a solicitor to use. I found Adam to be friendly, efficient and responsive to my requests. At times it was hard to get ho... See more

Company replied

Rated 4 out of 5 stars

The service provided from PCS legal was in comparison to other solicitors I have used very good. Communication was fairly prompt and concerns addressed within a good time frame. My only issue was the... See more

Company replied

Rated 5 out of 5 stars

Amy, Shea and Lois handled the purchase of my first home and were absolutely fantastic. As first time buyers, we were obviously anxious, but the online portal allowed me to track every stage of the jo... See more

Company replied

Rated 5 out of 5 stars

The staff of PCS are efficient, friendly, understanding helping two old people with patience and kindness. We had previously been trying to buy another property 6 months down the line the seller put... See more

Company replied


Company details

  1. Real Estate Attorney
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer

About PCS LEGAL

Written by the company

Here at PCS Legal we are committed to ensuring all clients receive the highest possible standard of advice and service.

Buying and selling property is one of the biggest and most stressful things you can do and we therefore aim to take the stress and inconvenience away from you, making your property our priority.

Our staff are dedicated and highly trained in dealing with all aspects of your proposed transaction whatever the circumstances may be. Our welcoming, cooperative and fully qualified staff are always on hand to answer any questions you may have regarding your transaction.

We provide a fast and efficient service with a free, no obligation quotation at your request.

We have offices based in Basildon, Ongar, Wickford, Rayleigh, London and Harlow. Get An Estimate Contact Us Make A Will

A Year To Celebrate!

Written by the company

In 2024, PCS Legal has been proud to receive 8 incredible awards, including 3 prestigious ESTAS and the Mental Health & Wellbeing Award at the Modern Law Awards! These achievements reflect the dedication and hard work of our staff and the trust and satisfaction of our clients.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(5,280)

662 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Virtually seamless operation

Virtually seamless operation, regular updates, achieved the target completion date despite being very challenging.

July 24, 2026
PCS LEGAL logo

Reply from PCS LEGAL

Dear Rachael,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Luke and his team had been amazing

Luke and his team had been amazing. Even managed to complete in 2 months!!

July 28, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Ryan,

Thank you for your 5-star review.

We are thrilled to hear Luke and his team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Excellent service

Excellent service! Maddie who dealt with our case was brilliant. Thank you very much.

July 29, 2026
Unprompted review
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Reply from PCS LEGAL

Dear Mo,

Thank you for your 5-star review.

We are thrilled to hear Maddie provided you with an excellent level of service during your transaction.
We will make sure she takes the time to read your feedback.

Kind regards
PCS Legal

Rated 1 out of 5 stars

I didn't know companies were allowed to be this poor

My experience with PCS Legal was extremely poor. Emails were regularly ignored, and after completion they stopped responding altogether.

On the day of completion I was hit with over £3,000 in additional charges. I was also forced to pay service charges relating to the seller's ownership because PCS Legal failed to resolve the issue beforehand. After completion, they offered no help recovering the money.

I complained to their Client Care Team, who admitted the service was poor and offered £120.80 compensation. I accepted, provided my bank details, and they still haven't paid it.

After 34 years living in the UK, this has been the worst customer service I have personally experienced from any company. I would not recommend PCS Legal, as I would feel liable for increase in unnecessary mental trauma of the recipient.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service from Bucky and the Team ⭐⭐⭐⭐⭐

We had an excellent experience with PCS Legal from start to finish. Buying a home can be stressful, but Bucky and his team—Chloe, Jasmine, and Megan—made the whole process as smooth and straightforward as possible.

They were always professional, responsive, and incredibly efficient. Any questions we had were answered promptly, and they kept us updated throughout every stage of the transaction. Their communication was excellent, and we always felt informed and supported.

A huge thank you to Bucky, Chloe, Jasmine, and Megan for all your hard work in helping us complete the purchase of our new home. Your dedication, attention to detail, and willingness to help made a real difference, and we truly appreciated everything you did.

We wouldn't hesitate to recommend PCS Legal to anyone looking for a reliable, efficient, and friendly conveyancing team. Thank you again for making our home-buying experience such a positive one!

July 24, 2026
Unprompted review
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Reply from PCS LEGAL

Hello,

Thank you for your 5-star review.

We are thrilled to hear Bucky and the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Luke and the team have been great

Luke N. and the team have been amazing! Super helpful, responsive to emails and always on top of things. It's been such a smooth journey and will highly recommend them! Thank you so much to you and the team for being so great and supportive in this process!

July 28, 2026
Unprompted review
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Reply from PCS LEGAL

Dear Denise

Thank you for your 5-star review.

We are thrilled to hear Luke and the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

PCS Legal have been amazing

PCS Legal have been amazing, from start to finish, huge mention to Luke, whatever we asked he got back to us. Great help especially as first time buyers. He has helped us through it all! Great legal team!

July 28, 2026
Unprompted review
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Reply from PCS LEGAL

Dear Will,

Thank you for your 5-star review.

We are thrilled to hear Luke provided you with an excellent level of service during your transaction.

We will make sure he takes the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Tara and Cassidy are amazing

Tara and Cassidy are amazing. Would really recommend, thanks again!

July 28, 2026
Unprompted review
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Reply from PCS LEGAL

Dear Louise,

Thank you for your 5-star review.

We are thrilled to hear Tara and Cassidy provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

PCS Legal Wickford

We used PCS Legals Wickford branch (Luke's Team) for our sale/purchase. They were thorough,helpful and quick to respond. Our main contact was Tara who was great to deal with, but the whole team were all helpful. Price was competitive so very happy with the service.

July 28, 2026
Unprompted review
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Reply from PCS LEGAL

Dear Chris,

Thank you for your 5-star review.

We are thrilled to hear Luke and his team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

We had a complex purchase and Natalie…

We had a complex purchase and Natalie Howe was brilliant. She was patient and explained things thoroughly. We received almost instant responses to our queries and communication was fab, would definitely recommend.

July 24, 2026
Unprompted review
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Reply from PCS LEGAL

Dear Rachel,

Thank you for your 5-star review.

We are thrilled to hear Natalie provided you with an excellent level of service during your transaction.

We will make sure she takes the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

All round great company to work with

Fantastic experience, throughout multiple purchases and sales, Craig specifically needs to be mentioned as a member of staff that goes over and above.

June 30, 2026
Unprompted review
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Reply from PCS LEGAL

Dear Scott,

Thank you for your 5-star review.

We are thrilled to hear Craig and his team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Thanks Luke and the Wickford PCS SJF:LDN:143884Team

I would like to thank Luke and the Wickford PCS Legal Team for making the conveyancing process of selling a property so easy following the death of my sister. From the start, I told Luke I was not confident with IT and they really helped me go through the process without difficulty. The Team were always there to help and respond quickly and with great professionalism to all of my queries and we successfuly completed the sale last week. I would definltely recommend PCS.

July 27, 2026
Unprompted review
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Reply from PCS LEGAL

Dear Norman,

Thank you for your 5-star review.

We are thrilled to hear Luke and his team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

This is the 2nd time I have used PCS…

This is the 2nd time I have used PCS Legal and would use their services again.
Their services I found great value for money and Christine's team helpful and polite, e.g. Kara.
Any important questions were answered promptly and clear explanations given. Sometimes were difficult to get hold of via telephone, and found emails the most effective way of communication.
I found Christine to be very knowledgeable and she kept communication clear and uncomplicated. Any issues raised were addressed quickly and accurately.
Thank you!

July 24, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Carolyn,

Thank you for your 5-star review.

We are thrilled to hear Christine and Kara provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Excellent service from Chloe & Megan, completed our purchase in just 4 weeks. Highly recommended

We had an excellent experience with PCS Legal, particularly Chloe and Megan, who handled our purchase from start to finish. They kept us updated throughout the process, were always quick to respond to our emails and questions and were helpful whenever we needed clarification.

We were working to a very tight deadline because our house sale was completing within four weeks, and they managed to complete our purchase on the same day as our sale completion. Their communication, organisation and efficiency were always to the highest standard.

We really appreciated the effort they put in to keep everything on track and to ensure both our sale and purchase completed successfully. Thanks to Chloe and Megan's hard work, we are now first time owners of our new home, and we couldn't be more thankful.

We would happily recommend PCS Legal to anyone looking for a professional, responsive and reliable conveyancing team. Thank you again for all your hard work!

July 24, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Ali,

Thank you for your 5-star review.

We are thrilled to hear Chloe and Megan provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

Excellent service

Made our journey very easy to understand and to complete
Communication was first class with everyone involved in our transaction with many thanks to Chloe and Megan
Excellent service
We definitely recommend them

July 17, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Kate,

Thank you for your 5-star review.

We are thrilled to hear Chloe and Megan provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

PCS Review

I dealt with Craig who was extremely helpful and very professional, I was kept informed throughout the process with regular updates. The transaction when through smoothly, and the cost was excellent value for money compared with other companies. I would definitely use them again.

March 27, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear John,

Thank you for your 5-star review.

We are thrilled to hear Craig and his team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 1 out of 5 stars

Data harvesting wants to know more than…

Data harvesting is a real concern as they want to know more than is reasonable for alleged A.M.L for the bankers....
Teens and early twenties making life changing decisions on your proffesional status...
Just buy privately without conveyancers and banksters.
Giving them power and control is silly.

July 24, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Hannah,

We note your comments regarding Anti-Money Laundering (AML) requirements.

As a regulated law firm, PCS Legal is legally required to comply with Anti-Money Laundering legislation and associated regulatory obligations. These requirements apply to all conveyancing practices and the information requested is necessary to enable us to meet our legal responsibilities. I agree it is quite intrusive and a pain but equally any entity that handles money has to comply with these regulations.

As we did not proceed to act on your behalf, we are unable to comment further on your specific circumstances.

Kind regards,
PCS Legal

Rated 5 out of 5 stars

Understandin, Patient Professional...took anxiety and worry out of selling property

Sold my mothers house, which was subject to Probate after her death.
I was recommended PCS Legal and 'gave them a go'
I was really pleased with the professional caring attitude I was shown by Miles F, and moreso his co-worker Edward W and the MCF Team. The portal where I upload documents, sent messages and kept abreast of what was going on, was fairly easy to navigate. All my questions were answered promptly, thanks Edward and any nervy anxious moments associated with house sale were removed, professional and nothing seemed too much. Thank you to all, and having not sold a property for over 28 years I was amazed how smooth they made things. Transparent and informative, and fees and costs more than reasonable...a good experience

July 24, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Julian,

Thank you for your 5-star review.

We are thrilled to hear Miles, Edward and the team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

We are so close to completion now!!

We are so close to completion now & I just want to thank Luke & the team at Wickford PCS legal branch who have been absolutely fantastic throughout the whole process. From start to now the communication has been amazing & we could not have done it without him. Whether it was a phone call or email Luke always returned within the same day, answered and questions we had & made the whole process a breeze. Thank you Luke, we will definitely be recommending you and your branch in the future!

July 24, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Hello,

Thank you for your 5-star review.

We are thrilled to hear Luke and his team provided you with an excellent level of service during your transaction.
We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

Rated 5 out of 5 stars

The PLB team were fantastic. Highly recommended!

The PLB team were fantastic. There were issues, but the team dealt with it so professionally and quickly.

Maddy was absolutely brilliant in particular with dealing with a difficult management company and got the job done, all the while reassuring a very stressed me!

Charlie was also amazing in his professionalism as well as patience in keeping me calm through such a stressful process.

The team were always easily reachable by phone or email- that’s the thing that made the whole process easier and quicker too.

Highly recommended and would definitely return should I need conveyancing again.

July 1, 2026
Unprompted review
PCS LEGAL logo

Reply from PCS LEGAL

Dear Mrs Dumbrique,

Thank you for your 5-star review.

We are thrilled to hear the team provided you with an excellent level of service during your transaction.

We will make sure they take the time to read your feedback.

Kind regards
PCS Legal

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