PDAPlaza Reviews 

813
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the unique products and their perfect functionality, often praising the fast, timely delivery, with orders arriving as promised or ahead of schedule. The ordering process is consistently described as quick, easy, and transparent, supported by good communication and responsive service. However, some customers noted significant delays, with orders taking longer than promised and dates often pushed back. A few also reported receiving products not as described or with damaged packaging. Additionally, some were dissatisfied with post-sale communication, citing unresponsiveness after returns or when seeking product support.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with their purchases,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and on-time... See more

Order

Customers had positive experiences with order, praising the clear process and good communication, with some... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick and responsive... See more

Service

Consumers find service to be positive, with many expressing satisfaction with the overall experience and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good purchase with PDAPlaza. Asked a few questions while waiting with same day reply. Shipped as per our chat without issue. Timeline of shipping and ordering were exact. No complaints. First Chinese... See more

Rated 5 out of 5 stars

I ordered my phone Oppo find x9 ultra from PDAplaza about a month ago. It didn't arrive as expected. Due to back order Hence I was getting worried because of my upcoming vacation. I talked to Louis an... See more

Rated 5 out of 5 stars

Fantastic product! I got the Motorola Razr 60 Ultra and it was my first time purchasing from PDA Plaza. Overall great shopping experience. Easy to completel my purchase and customer service was respon... See more

Rated 5 out of 5 stars

I bought the X15 Ultra (global model) and had a great experience with PDAplaza. Since this phone isn’t officially sold in the US, I spent time researching stores that offered solid pricing and rel... See more


Company details

  1. Electronics Store

Written by the company

PDAPlaza - Online Electronics Store | Best Prices and Largest Selections Globally


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

813 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(813)

138 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy Customer

The customer service and quick response time made my experience to great Milan promptly replied to my questions and adjusted my order from the Chinese version to the Global Version.
If only he could have made the whole process faster.
PS. I love my new phone.
Thank you!

March 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Service!

I had a positive experience with PDA Plaza shipping my phone from China. The support team was responsive replying to my inquiries within a few hours. The device arrived a few days past the estimated timeline, but I expected that given the international shipping. It was delivered brand new and in pristine condition and I was pleasantly surprised that they included an adapter to match my local wall plugs. I highly recommend buying from them, just be prepared for a slight delay with shipping.

February 11, 2025
Unprompted review
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Rated 1 out of 5 stars

No warranty on their stuff

I bought two phones from them and wireless headphones. The headphones stopped working after 8 months, and they said that in order to be fixed I have to send them in China for repairs and that is going to cost me more than a half of new headphones. So don't buy from them if you want to have a working warranty.

March 20, 2025
Unprompted review
PDAPlaza logo

Reply from PDAPlaza

Hi, Your headphones are still covered by the manufacturer’s warranty. We offered to help you send them in, but you chose not to ship them.

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Rated 4 out of 5 stars

A good purchase indeed

Shipping took longer than expected and I ended up with a different colour of the same model in the end. Customer service did a good job sorting everything out and explaining things.

March 3, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible company. Please refund immediately.

I bought two iPhone 14 pros in 2022. In 2023, I received only one of the two, but the other one was not shipped for quite a long time, so I canceled only one. They said they would refund immediately, but the refund has not yet been made.

I wrote about my situation on the review page here on October 19, 2023. Then PDA Plaza said that the package had not been delivered because FedEx had lost it, but that they would refund me immediately. However, in reality, I have not been refunded, and when I contacted FedEx, they said that the package was not even handed over from PDA plaza to FedEx in the first place.

I still haven't given up on getting a refund.
I would like a refund right now.
I paid through PayPal so please refund the money to my PayPal account.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Vivo Fold 3 pro purchase.

Saved $300 over most other sellers. Had to wait a bit longer for delivery due to Chinese New year. Good place to shop if you can wait for your delivery and keep in mind the delivery date quoted for each item is in business days. Item arrived safely and well packaged.

February 27, 2025
Unprompted review
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Rated 5 out of 5 stars

GETTING WHAT PAY FOR

REAL PRODUCT , GOOD SERVICE , GOOD PRICE , GETTING ANSWERS TO ANY QUESTION FAST , RECIVING THE PRODUCT IN TOP CONDITION .GREAT OVER ALL IF YOU HAVE ENOUGH TIME TO FIT IN THE TIME FRAM IS REQUIER FOR DELIVERY

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Michael has been promptly replying to…

Michael has been promptly replying to my email inquiries
There should be a weekly automatic update to the status of the order even if not delivered yet
I waited more than 1 month before my order get delivered
That could improve
Thank you

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Service!

The product was a bit delayed, but that was expected. It arrived without any serious issues once it was shipped! Thank you!

December 27, 2024
Unprompted review
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Rated 5 out of 5 stars

Mate is nice

The delivery is long, but I am happy, the product is rare so it is not surprising that it is more difficult to get than expected

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

I order the razor 50 in sand beach…

I order the razor 50 in sand beach color which is not available in Canada. Glad I found PDAplaza, cause you can finally own a unique phone that not in the North America Market. Although the usual wait time is longer than expected, took about 4 weeks for my phone to arrived. It's all worth it ! Good things come to those who wait 🫸🫷 definitely shopping again with PDAplaza

February 26, 2025
Unprompted review

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