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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the user-friendly interface and the extensive suite of tools offered, making various PDF tasks straightforward and efficient. Many people highlight the exceptional customer service, noting quick and helpful responses from the support staff. The overall experience is described as positive, with users appreciating the speed and reliability of the product. However, some customers expressed dissatisfaction with the product's licensing, particularly regarding the terms and conditions associated with "lifetime licenses" and their functionality after updates. These users encountered difficulties with license transfers to new computers or found the desktop version did not fully meet their expectations.

What people talk about most

Product

Customers had ambiguous experiences with the product. Many reviewers praised its functionality, noting it... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and efficiency. Many... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent, personalized,... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and helpful... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Candy PDF offers such a wide range of features that I’m genuinely impressed. You can merge PDFs beautifully and convert files with ease — and it all works much faster than with most online services.... See more

Company replied

Rated 5 out of 5 stars

I was initially apprehensive about its use but after a little use I could use it steadily for both converting to pdf and vice versa, from my Microsoft applications which I generally use. After using... See more

Company replied

Rated 5 out of 5 stars

I purchased a desktop version of the program about a month ago. It's a great alternative to Adobe and the price was low. The customer service is amazing with same day and sometimes next day fast respo... See more

Company replied

Rated 5 out of 5 stars

PDF Candy is a versatile and user-friendly PDF editor that offers an impressive suite of tools for both casual and professional users. The Tech support team are great thanks for all your help installi... See more

Company replied


Company details

  1. Electronics & Technology

Written by the company

Edit PDF files with PDF Candy - a free online PDF editor. Convert PDF to Word, PDF to JPG, merge PDF, split PDF, compress PDF, etc.


Contact info

3.8

Great

TrustScore 4 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

PDF Candy Customer Support

Been using PDF Candy for a couple of years and have been very satisfied. Very easy to use. I recently upgraded to a new computer and needed customer support to help renew my license key so that I could transfer the program. Customer support was fabulous, and they quickly helped me renew the license and get back up and running.

July 24, 2023
Unprompted review
Rated 1 out of 5 stars

very bad

very bad, telling me its free but have to pay. after that paid for it for premium its sucks i have not got acces and no customer support

July 21, 2023
Unprompted review
PDF Candy logo

Reply from PDF Candy

Dear Romaro,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the difficulties you’ve had accessing the premium features after your purchase.

Unfortunately, we were unable to find any support tickets or orders associated with your name, and we also have not received a response to our message sent via Trustpilot. We want to resolve this for you as soon as possible and ensure you receive the access you paid for.

Please submit a ticket at https://pdfcandy.com/contact-us.html with your order details, and our team will be happy to assist you promptly.

Your satisfaction is very important to us, and we appreciate your feedback as it helps us improve our service.

Best regards,
PDF Candy Team

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Rated 3 out of 5 stars

CANNOT DELETE It keeps your file after conversion.

It keeps your document after conversion. You cannot delete file you uploaded unless you pay them by signing up. Its dishonest not to reveal this before uploading file. Text file only use to be PDF download.
Service is free and does work.

July 13, 2023
Unprompted review
PDF Candy logo

Reply from PDF Candy

Hello Mark,

Thank you for sharing your feedback and for highlighting both the positives and your concerns. We’re glad to hear you found the free service useful.

We apologize for any confusion regarding file deletion after conversion. Please rest assured that, as stated in PDF Candy's Privacy Policy (https://pdfcandy.com/privacy-policy.html), all uploaded and created files are automatically and completely removed from our servers within 2 hours, regardless of whether you have a free or paid account.

Your privacy and security are very important to us. You can read more about it on a dedicated page on the website: https://pdfcandy.com/security.html

If you have any further questions or need assistance, please feel free to contact our support team. Thank you for trying PDF Candy.

Rated 1 out of 5 stars

Absolute Rubbish this website

Three times I converted the same pdf file to be edited on this website, it took me a very long time to do. When you done your hard work editing you export the file for it to then tell you "something went wrong, start over again" all my effort and hard work deleted. Absolutely rubbish website. The comments below are probably bots. I highly recommend not to use this website if you value your time.

July 11, 2023
Unprompted review
PDF Candy logo

Reply from PDF Candy

Dear Cerrezo,

Thank you for taking the time to share your experience.

We’re very sorry to hear about the difficulties you faced while editing and exporting your PDF file.

We understand how frustrating it must be to lose your hard work, and this is certainly not the experience we want for our users.

We were unable to locate any support tickets or orders associated with your name, and unfortunately, we have not received a reply to our message on Trustpilot.

We would appreciate the opportunity to investigate what went wrong and to help recover your work if possible. If you’re willing, please contact us directly at https://pdfcandy.com/contact-us.html with more details about your experience.

Your feedback is valuable to us as we strive to improve both our website and support. Thank you for bringing this issue to our attention.

Best regards,
PDF Candy Team

Rated 5 out of 5 stars

Fast and efficient service!

For the second time in 4 years, I had to request support from the Ice Cream Apps team urgently after a breakdown on my computer because Candy Desktop Pro was out of service (This time it was an electrical incident caused by lightning). The response was fast and accurate each time and I was able to use the software again immediately. It is important to be able to count on fast and efficient support. Thanks to the support team!

July 7, 2023
Unprompted review
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Rated 1 out of 5 stars

Poor customer support/can't get reimbursed

I purchased for sole purpose of resizing pages on my 106 MB document after reading that PDFCandy supports up to 500 MB per doc. When I went to work on it, I received "exceeds 100MB limit" msg. Attempts for cancellation and reimbursement are proving FUTILE!

April 26, 2023
Unprompted review
PDF Candy logo

Reply from PDF Candy

Dear Sandra,

Thank you for sharing your feedback. We’re truly sorry to hear about the issue you encountered with the file size limit, and for the frustration and inconvenience this caused.

We have not been able to find any support tickets or orders associated with your name, and unfortunately, we haven't received a response to our attempt to contact you via Trustpilot. We’d like to investigate your case further and assist you with your request for cancellation and reimbursement.

If you are willing, please contact us directly using this form https://pdfcandy.com/contact-us.html with your order details, and our support team will prioritize your case to help resolve it as quickly as possible.

Thank you for bringing this matter to our attention. Your feedback is very important to us.

Best regards,
PDF Candy Team

Rated 5 out of 5 stars

Easy, Reliable, Affordable

I've been using the software for about 2 years and it does almost everything I can ask. When upgrading to a new laptop I had an issue that was easily corrected within a day. Recovered being able to use my Pro version, quickly.

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great support

Hi, product itself works well, intuitive. When I needed to replace my PC (and therefore transfer my license), I contacted their support who were quick, clear and helpful - perfect!

April 3, 2023
Unprompted review
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Rated 1 out of 5 stars

EDIT: PDF Candy Screwed the Pooch!

07/27/2024
PDF Candy notifies me there is an upgrade (I paid for a LIFETIME key). I download and install it. It was not a "upgrade", it was a bait and switch (pay more money for your "lifetime" upgrade key). I buy lifetime updates because I don't rent software.

02/20/2023
Awesome program! I never had to use tech support until I upgraded systems.
Me: upgraded from a gen3 CPU and win7 to gen9 CPU and win10. Load operating system and start re-installing support apps.
PDF Candy- installed would not take the license key.
Emailed tech support. Tech support says uninstall from old computer (Already ripped the motherboard and hard drive out).
Me: can't. motherboard and drive have been removed.
Tech Support: Ok.. License reset! Thank you!
Me: installed license, back to normal!
Boom! Done!

February 20, 2023
Unprompted review
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Rated 5 out of 5 stars

Good app, generous support!

I have used a purchased version of desktop pdfcandy for over a year. I have found it reliable and very very useful.

After flickering power during California's rains, I had to reinstall Windows and lost all my apps. pdfcandy's support teams were very helpful and I was able to reinstall the app without having to pay again. Thanks!

February 2, 2023
Unprompted review

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