The payment method is deceiving. I payed by Visa. The debt was made to my account, but it didn't work and I had to pay by GPay to have the file downloaded.
Company replied
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Review summary
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Reviews shaping this summary
Reliable management of my request. Fast reply of the pdfleader.com service department. My worries about falling into an internet trap have disappeared.
Company replied
I only needed the service as a once-off. The converter worked really well and was very easy to use. I paid for a one week subscription just to get the one image converted. As I will not need it again... See more
Company replied
Quick reaction. I had used the trial version on 10th May and requested for not to charge any amount for now. In future, if i need will revert and appreciate excellent service. I had used my card endi... See more
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4.2
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Pdfleader
Dear Li!
Thank you so much for your feedback!
We’re really happy to hear that PDFLeader was able to translate your file. It’s always our goal to make things as fast and efficient as possible for our users, and your message reassures us that we’re on the right track.
We truly appreciate you taking the time to share your experience!
Reply from Pdfleader
Dear Jeonnisa!
Thank you for your kind words and support!
We’re really glad to hear that our product has been helpful to your project and that your experience has been positive. Feedback like yours motivates us to keep improving and maintaining a high standard.
We truly appreciate you sharing your thoughts and being part of our community.
not work in downloading most of the time
June 1, 2026
Reply from Pdfleader
Dear Htike San Win!
Thank you a lot, your report is highly valuable to us.
We totally understand your frustration. Kindly check the Downloads folder on your device for the document. All saved edits are securely stored in the Documents section of your Dashboard. To access and download the document, please follow the path: Main page -> Dashboard -> Documents.
If the issue persists, kindly contact our support team at social@pdfleader.com, and we’ll be happy to look into this for you and provide assistance.
Customer complaints were handled…
Customer complaints were handled professionally and promptly.
June 1, 2026
Reply from Pdfleader
Dear Vien!
Thank you for your feedback!
We’re really glad to hear that your concerns were handled professionally and promptly. Providing fast and respectful support is very important to us, so it’s great to know you had a positive experience with our team.
We wish you and your loved ones all the best.
Reply from Pdfleader
Dear Nathan!
Thank you for giving us the feedback.
We are sorry for the inconvenience caused! Please know that our service developers are working on trying to improve the overall PDFLeader user experience, and direct feedback from our customers is taken into consideration.
If you’d like, please reach out to our support team at social@pdfleader.com, and we’ll review your situation to see if there’s any way we can assist further.
Reply from Pdfleader
Dear Clement!
Thank you for taking the time to leave us a review about your experience!
We appreciate your feedback and are thrilled you are pleased with our product. Your satisfaction is our main goal, and we are proud to have met it.
Your kind words inspire us to keep improving!
Reply from Pdfleader
Dear Ivan!
Wow, what an overall wonderful review!
We are pleased to learn that our product has met with your approval. Your satisfaction remains our highest priority, and we are glad to have succeeded in fulfilling it.
If you ever need our service again, we’ll be here. Thanks again for taking the time to share this!
The solving of my problem was…
The solving of my problem was excellent. Thank you very much.
May 31, 2026
Reply from Pdfleader
Dear Paul!
Thank you very much for taking the time to share your opinion with us!
Our customer service team will be glad to know that their dedication to helping you was noticed and appreciated!
We are here for our users and our community and will continue to be. Wishing you all the best!
Reply from Pdfleader
Dear Valued Customer!
Thank you for supporting us!
Please know that we are always striving to bring you the best. We will continue working on providing a great experience, introducing new features, and making improvements with every update.
Whenever you use our service, we hope your experience is smooth and enjoyable. Wishing you all the best!
Its SCAM
Its SCAM
Don't pay anything on thier website
pdfleader
They are scammer . You money will be deducted from you card on regulare interval . its scam
I edited pdf on thier site they charge .99$ . I paid it
Then after one week 44$ deducted from my account without any notice . When i open and checked . i found that they have deceived with me , They turned on the subscription without any notice or consent .
SCAM SCAM SCAM ONLINE SCAM
BEWARE OF IT
May 31, 2026
Unprompted review
Reply from Pdfleader
Dear Valued Customer!
We truly appreciate you taking the time to provide your feedback.
We're deeply sorry for the inconvenience! Please be kindly informed that the charges are applied with the user's consent, and the terms of the subscription are displayed on the sales screen before the purchase is finalized. This is to ensure transparency and inform our users about the subscription details before they commit to it.
Can you please reach out to social@pdfleader.com with more information? We would be happy to investigate this further for you.
I needed about 90% compression of my PDF document, but you did only 1%. I am not happy
Nothing to say at the moment
May 31, 2026
Reply from Pdfleader
Dear Edwin!
Thank you for taking the time to give us feedback; it means a lot to us.
We’re sorry to hear that your experience did not fully meet your expectations. Our team is constantly working to improve our service, and your input is very valuable to us.
If you could provide more details about the issues you encountered at social@pdfleader.com, we would greatly appreciate it and will do our best to address them.
Thank you very much!
May 31, 2026
Reply from Pdfleader
Dear Prakash!
Many thanks for your encouraging feedback!
It’s gratifying to know that our product has met your expectations. Your satisfaction is paramount to us, and we are thrilled to have delivered on that promise.
Thank you for caring and helping to make our service awesome. Best wishes!
They charge for non-existent subscritions
They will charge you for non-existent subscriptions.
Please note that PDFLeader effectively runs a subscription extortion business. Twice they charged me for subscriptions which had not been presented me as such, did not inform me of these charges - I only noticed them on the credit card bill and did not return me the money when I indicated to them that I had no intention to subscribe to their services.
PDF tools work well, though.
May 31, 2026
Unprompted review
Reply from Pdfleader
Dear Alexander!
Thanks for taking the time to review our product.
We're deeply sorry for the inconvenience! Regarding the subscription charges, we want to clarify that our intention is never to deceive or mislead our users. The subscription fee is presented before the purchase is confirmed. Our Terms and Conditions, including the details of the subscription and refund policies, are explicitly depicted on the sales screen for users to review before finalizing any payment.
We’d really appreciate the opportunity to look into this further and help resolve any outstanding concerns. Please reach out to our support team at social@pdfleader.com, and we’ll be glad to assist you.
No realizo la conversion
May 31, 2026
Reply from Pdfleader
Dear Florencia!
Thank you for giving us the feedback.
It's disappointing to hear that our platform did not fulfill your expectations. We would appreciate any feedback you can provide, as it helps us improve. Please let us know how we can assist you further at social@pdfleader.com.
We apologize for the inconvenience and hope that you will give us another chance.
Reply from Pdfleader
Dear Kiarat!
Thanks for your support!
It's a pleasure to get such reviews. We are always striving to improve our products and will continue to work on providing a great experience, new features, and improvements with updates.
Thank you for caring and helping to make our service awesome.
Reply from Pdfleader
Dear Balazs!
Thanks for bringing this up. We’re sorry to hear about the confusion with the double charge.
We’re glad that after you reached out, the issue was resolved and the refund was processed. If you notice anything else unusual or have any further questions, please don’t hesitate to contact us again at social@pdfleader.com — we’re always here to help.
Thank you for your patience and understanding.
easy of navigation of your site
easy of navigation of your site. Swift response by support.
May 31, 2026
Reply from Pdfleader
Dear Tushar!
Thanks for your support!
We’re really glad to hear that you find the site easy to navigate and that you experienced a swift response from our support team. Making the platform simple to use and ensuring quick, helpful assistance are both very important to us.
We appreciate you taking the time to share your experience and are happy we could help!
Reply from Pdfleader
Dear Siomale!
Thank you for taking the time to share this incredible review with us!
Our customer service is always happy to ease your experience with our service and answer any questions that may arise. We are happy to know that we managed to provide you with exceptional support.
We wish you and your loved ones all the best.
the service was excellent.
unfortunately, the PDF file i tried to auto translate was not translated (perhaps due to the fact it was a picture of a record which was less readable. however, i had complained about it to the service and after few emails back and force i had been promised by Dan from customer care to refund and also advised regarding sensitive data - so after all although i was unable to translate what i needed, the service was excellent.
May 29, 2026
Reply from Pdfleader
Dear Eyal!
Thank you for sharing your feedback!
We’re sorry to hear that the PDF translation didn’t work as expected. At the same time, we’re really glad to hear that our support team, especially Dan, was able to assist you and provide a fair resolution. We always aim to be responsive and supportive, even when the technical outcome isn’t perfect.
We truly appreciate your balanced feedback and are happy that, overall, your experience with our service and support was still a positive one. Have a wonderful day!
Reply from Pdfleader
Dear Valued Customer!
Thank you for the review and feedback! We appreciate you!
We are delighted to hear that you are satisfied with our product. Ensuring your satisfaction is our top priority, and we are pleased to have met your expectations.
Thank you again for your trust!
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