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Review summary

Created with AI, based on recent reviews

Evaluating 494 reviews, reviewers had a great experience with this company. People truly love how easy and straightforward the platform is to use for quickly converting files and handling important documents without any trouble. Customers also frequently mention that the customer support team is exceptionally helpful, polite, and remarkably quick to resolve any queries or requests. However, some reviewers expressed concerns regarding subscription terms and billing. Consumers noted that subscription details could be made clearer during the initial payment process. A few individuals expressed frustration with the account cancellation process.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting how simple the website is to navigate... See more

Subscription

People report ambiguous experiences with subscription services, frequently noting that automatic monthly fees... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the prompt response times and... See more

Service

Customers had positive experiences with service, frequently highlighting excellent assistance and prompt... See more

Payment

Consumers find payment to be frustrating due to unexpected recurring charges and subscription activations... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service works perfectly, you can buy for every single purchase. The only issue is the annoying semi-hidden subscription that they try to sell you in payment process. However, the support team wa... See more

Rated 4 out of 5 stars

It is a fantastic service that does what it says it's going to, and does it well. Sometimes it can be tricky to find the exact thing you are trying to do so a better menu system would get five stars.... See more

Rated 5 out of 5 stars

I received excellent service from Lisa this morning. It is not so much that the refund request was approved, it was the customer service that really makes this company stand out above the rest. What... See more

Rated 5 out of 5 stars

PDF Paw provided an excellent and very easy to use simple process for changing files required for a Visa application. There was then a minor issue with an invoice which was resolved very quickly and e... See more


Company details


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4.1

Great

TrustScore 4 out of 5

731 reviews

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No history of asking for reviews

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4.1

All reviews

(731)

651 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 4 out of 5 stars

I bought the service of 3 days just to…

I bought the service of 3 days just to be able to download what I needed, after that I cancelled my subscription. But I was still charged for a full month. I have contacted the client service immediately and after their immediate response, they revoked the payment. Very satisfied of the client service.

October 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience and great product

When using the product I did not see that my trial would automatically be debited. After contacting PDF PAW I was helped by Lisa who helped get a refund.
This was only done as I do not need it much. I will however recommend PDF PAW as it was great the time I used it. I will definitely get a plan in the future

October 6, 2026
Unprompted review
Rated 4 out of 5 stars

They help me with a refund

They help me with a refund, yes it took longer then expected but I did get it back, they (Lisa) always responded quickly on my emails, so it was such a pleasure knowing there is still companies that's honest, thank you for that,

October 12, 2026
Unprompted review
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Rated 5 out of 5 stars

PDF Paw Provided Excellent Customer Service

PDF Paw provided an excellent and very easy to use simple process for changing files required for a Visa application. There was then a minor issue with an invoice which was resolved very quickly and efficiently. Quite the best customer service I have had in a long time. Well done Lisa!

October 12, 2026
Unprompted review
Rated 3 out of 5 stars

I didn't appreciate the 'fine' print

I didn't appreciate the 'fine' print - I thought I had paid the minimum amount for a 5 day use ($1.99) without realizing I was actually signing up to a subscription. ($57/month)
After contacting the support team, they were prompt to cancel my subscription and refund my money.

October 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Had to make a pdf smaller and it went…

Had to make a pdf smaller and it went easy and smoothly. After a few days I realised I had accidentally subscribed but even the cancellation of the subscription was easy to find and was done with a click.

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Audio file

I used PDFPAW to generate a text to audio file. The result was great: easy to create, near instant download, and clear audio. Pleased with the result.

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great company..

Great company... I had an audio file on my phone which wouldn't play on my computer or phone, pdfpaw quickly converted it within minutes and I was able to listen to a much loved song again. Thank you so much to Lisa aswell for great customer service. Will definitely recommend and use again 👍

October 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Lisa was helpful and responded to my…

Lisa was helpful and responded to my request immediately. I started the process with a dread of emailing back and forth but was more than pleasantly surprised how easily my problem was dealt with. Thank you Lisa - great job.

October 12, 2026
Unprompted review
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Rated 5 out of 5 stars

Cancellation Refund

These guys were absolutely awesome in handling my cancellation!
I forgot to cancel my trial and as a result had a 40$ charge come off my account.
The next day I reached out to them to request a refund and they gladly assisted me without giving me any issues
I would definitely work with a company like this again

Thank you guys !

October 12, 2026
Unprompted review

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