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Rated 1 out of 5 stars

STAY AWAY!!!! They first charge you £0.50 for a document, later they charge you £49.70 from your card for a month subscription which is ridiculous, also they charged me this amount and I lost access t... See more

Rated 2 out of 5 stars

Be very careful if you want to use this service. It’s announced as a free online app but it’s never free. Also if you use it anyway they charge a 0,5€ fee but without any further data acquisition an... See more

Rated 1 out of 5 stars

I’m writing to report that I was scammed by a website claiming to offer a PDF page extraction service. I initially paid €0.50 with my credit card, but the service didn’t work. The next day, a charge... See more

Rated 1 out of 5 stars

They're scammers. They advertise the service as free on Google search. However, once you've edited the PDF, they ask you to pay €0.50 without mentioning that this is a trial and that they will charge... See more

Company details


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1.8

Poor

TrustScore 2 out of 5

55 reviews

5-star
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1-star

Replied to 40% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

STAY AWAY!!!

STAY AWAY!!!! They first charge you £0.50 for a document, later they charge you £49.70 from your card for a month subscription which is ridiculous, also they charged me this amount and I lost access to it in less than a month, they ROBBED me £49.70

November 24, 2025
Unprompted review
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Rated 1 out of 5 stars

useless company

useless company, they are paying their employee with scam money.

March 9, 2025
Unprompted review
Pdfzen logo

Reply from Pdfzen

Hello,

We are very sorry to hear about your experience. Please contact our customer service immediately so we can investigate any unauthorized charges and assist you:

📞 +33 1 88 31 65 95 (Monday – Friday, 9:00 a.m. – 5:00 p.m.)
📧 contact@pdfzen.co

We take such reports seriously and will work to resolve the matter as quickly as possible.

Rated 5 out of 5 stars

A Must-Have

I'm constantly combining journal articles and annotating drafts. PDFzen's editing suite is robust enough for my needs but remains intuitive. The highlight and comment tools are really well-implemented.

September 28, 2025
Unprompted review
Pdfzen logo

Reply from Pdfzen

Hello,

Thank you for your kind words! We’re thrilled to hear that PDFZen’s editing suite is meeting your needs and that you find the highlight and comment tools intuitive and well-implemented. It’s wonderful to know our platform is helping you work efficiently with journal articles and drafts.

For any questions or support, our team is available at +33 1 88 31 65 95 (du lundi au vendredi, 9h00 – 17h00) or by email at contact@pdfzen.co
.

Best regards,
The PDFZen Team

Rated 5 out of 5 stars

Unbelievably Simple Interface

I was shocked by how easy this was. I needed to compress a PDF and expected a learning curve. There was none. The website is clean, the buttons are clear, and it did exactly what I wanted in one click. This is how all online tools should be.

September 27, 2025
Unprompted review
Pdfzen logo

Reply from Pdfzen

Hello,

Thank you for your wonderful feedback! We’re delighted to hear that PDFZen made compressing your PDF so simple and straightforward. It’s great to know the clean interface and one-click process met your expectations perfectly.

For any questions or support, our team is available at +33 1 88 31 65 95 (du lundi au vendredi, 9h00 – 17h00) or by email at contact@pdfzen.co
.

Best regards,
The PDFZen Team

Rated 1 out of 5 stars

Warning. Do not use. They will scam you.

I would have chosen zero stars as it is a scam site. They charge 50p for one edit then force you into a subscription service without any authorisation on your part. They then take £50 out of your account two weeks later with no warning or indication.

May 4, 2025
Unprompted review
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Rated 1 out of 5 stars

A TOTAL SCAM COMPANY!

If I can rate this company 0 I would but too bad there's no option for that aside from 1 star. I bought one time service from them for 0.50€ and since I used my credit card to pay which I usually don't check the transactions there because I am aware where I used my cc for...until I checked today and I saw they charged me 49€ for 5 times! I didn't subscribed to them!! THIS COMPANY IS A TOTAL SCAM! PLEASE DON'T USE THIS COMPANY! THEY ARE A TOTAL SCAM!!! To those who got scammed too, did you got back a refund?

February 25, 2025
Unprompted review
Rated 1 out of 5 stars

PDFzen charge me 49€ for one edition

I bought a pdf edition for €50 cents and they charged me that and €49 without notifying me. I'm waiting for them to return it to me. What is that about? Compré una edicion de pdf por 50cts € y me cobraron eso y además 49€ sin avisarme, Estoy esperando que me lo devuelvan. A qué viene eso?

February 3, 2025
Unprompted review
Rated 1 out of 5 stars

I paid €0.50 to edit a single PDF and…

I paid €0.50 to edit a single PDF and thought that was the end of it. Turns out they were taking €50 out of my account every month. It took me three months to realise, and I've now lost €150 for a single PDF. I didn't agree to sign up for a subscription, and didn't receive any email confirmation that I had signed up for one. This is daylight robbery. Avoid this site like the plague.

Edit: They have now agreed to refund one month, which is something. However, I'm still down €100 for editing a single PDF, which is outrageous.

December 10, 2024
Unprompted review
Rated 1 out of 5 stars

Unacceptable way to conduct business

I would have given zero stars if I could. They "signed me" up for a "subscription" which I did not approve, or, in their words, forgot to cancel. When I noticed the strange transactions on my statements, I checked email history and there was no trace of them. Apparently a trial for 0.50p in August triggered "subscription" and they have been charging me £49 each month. I managed to get two months back refund and called my bank to open a dispute for the rest. I was not even aware I was subscribed, let alone actually use their so called service! Absolutely unacceptable and unethical way to conduct business. Predatory establishment.

November 25, 2024
Unprompted review
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Rated 1 out of 5 stars

I got my money back !

I got my money back !

You can read my two reviews to see what happened
Next time, I will definitely check Trustpilot before I give my card details for any online purchase:)

November 12, 2024
Unprompted review
Rated 1 out of 5 stars

Be very careful using their service

Be very careful using their service. I edited a single PDF file on their platform and then found a 41.52 charge the next day for their subscription service. The subscription is done through the backdoor.

October 24, 2024
Unprompted review
Rated 1 out of 5 stars

Scam 100%

They say it's free, without registration, but it's not. They charge and you need to register. SCAM SITE.

October 4, 2024
Unprompted review
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Rated 1 out of 5 stars

Scam but beware how you talk to your bank

I managed to get my credit card to refund the 3 x £49 payments they took. It is important that you declare to your credit card company that you contacted and CANCELLED directly with the company prior to the first fraudulent payment being taken. Otherwise you will not get the refunds backdated.
This is why companies like this have contact forms rather than email addresses - so that you don't have the evidence of cancellation in your sent folder. However Barclaycard accepted my word that I had contacted the company and cancelled the same day as making the first small payment for the service (£1.95)

September 19, 2024
Unprompted review
Rated 1 out of 5 stars

Do not use this website/company

I'm only giving this cowboy outfit a 1 star review as its not possible to give zero stars. Avoid at all costs, total criminals. I used their website to fill in a PDF and paid the 50 Euro cents, to find the next day that I had been charged £41.93 for a subscription I had not knowingly signed up for. Nowhere on the pages I used to fill in the PDF or pay the fee did I see anything saying that by doing so I would be signing up for a subscription. On emailing them I got the usual "you signed up for it" nonsense and they tried to imply that they'd done me a favour cancelling my "subscription" and that I wouldn't be incurring any further charges. Total scamsters.

September 2, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

I edited a PDF. It showed that I have to pay 0.50 Euro to download it. I paid and surprisingly, it deducted more than 7 POUNDS from my account!!!!!
Don’t trust this site at all!

August 24, 2024
Unprompted review
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Rated 1 out of 5 stars

I’m writing to report that I was victim of a scam

I’m writing to report that I was scammed by a website claiming to offer a PDF page extraction service. I initially paid €0.50 with my credit card, but the service didn’t work. The next day, a charge of €49.70 was taken from my account without my consent, apparently for a subscription.

After checking reviews on Trustpilot, I found that others have experienced the same situation.

August 16, 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS. DO NOT USE THEIR SERVICES

They're scammers. They advertise the service as free on Google search. However, once you've edited the PDF, they ask you to pay €0.50 without mentioning that this is a trial and that they will charge you €49.70 for a subscription. They hide this information in a pop-up under the 'terms and conditions' checkbox during the €0.50 payment process. This is misleading, as it's not clearly visible or disclosed anywhere else throughout the process. I'm filing a request with my bank to get my money back since they refused to refund the money they’ve taken.

August 19, 2024
Unprompted review

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