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Rated 1 out of 5 stars

I accidentally subscribed to pdfzone when wanting to convert a word file under time pressure. I did not realize that this trial would automatically transform into a monthly subscription of 40$/months... See more

Rated 2 out of 5 stars

There was an issue with my file and I couldn’t get it opened and I had to demand a refund because of some 14 day policy. But in the end I got my refund but all in all an unpleasant process with no pay... See more

Company replied

Rated 1 out of 5 stars

This site is using sneaky behaviour to literally steal your money from your card. I agreed to pay 0.5 EURO and two days after they took additional 40 EUROS from my credit card. I never agreed nor au... See more

Company replied

Company details

  1. Software Company

Written by the company

PDF Zone est une plateforme fiable et intuitive conçue pour simplifier la gestion de vos fichiers PDF au quotidien. Que vous ayez besoin de convertir, modifier, fusionner, compresser ou organiser vos documents, PDF Zone vous permet d’accomplir ces tâches rapidement et efficacement. La plateforme met l’accent sur la simplicité, la rapidité et la sécurité. Son interface claire ne nécessite aucune compétence technique, ce qui la rend accessible aussi bien aux particuliers qu’aux professionnels. Il vous suffit de téléverser votre fichier, de choisir l’action souhaitée, et PDF Zone s’occupe du reste. Utilisée par des milliers d’utilisateurs, PDF Zone offre des résultats fiables tout en garantissant la protection de vos données. Vos fichiers sont traités de manière sécurisée et ne sont jamais partagés, afin d’assurer votre confidentialité. Adaptée aux étudiants, aux professionnels et aux entreprises, PDF Zone facilite la gestion de vos documents et vous aide à gagner du temps au quotidien. Simplifiez vos fichiers PDF en toute confiance.


Contact info

1.8

Poor

TrustScore 2 out of 5

50 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bad customer service and borderline scam

I accidentally subscribed to pdfzone when wanting to convert a word file under time pressure. I did not realize that this trial would automatically transform into a monthly subscription of 40$/months without me actively ending it. Two years later, I spent almost 1000$ without ever using it. I contacted pdfzone asking if they could reimburse the amount spent without any use, but they did not even consider making a step in my direction. I wish that like any other serious companies they would have been more understanding. My advise is to be extremely wary if you ever use their platform for trial.

November 11, 2024
Unprompted review
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Rated 1 out of 5 stars

I used this site to buy one PDF to edit

I used this site to buy one PDF to edit and download for 0.50 euro, but 24 hours later I was charged 49.70 euros! NEVER WAS IT STATED THAT THEY WOULD DO SUCH. Never even made an account. THAT IS NOT OK IN MY OPINION. I am reporting here everyone should aware this is scammer website kindly don't use .

August 31, 2024
Unprompted review
Rated 1 out of 5 stars

Scam site

I used this site to buy one PDF for 0.50 euro, but 24 hours later I was charged 49.70 euros! NEVER WAS IT STATED THAT THEY WOULD DO SUCH. Never even made an account. THAT IS NOT OK IN MY OPINION. I called multiple times but never even get connected to someone same automated answer.

July 11, 2024
Unprompted review
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Reply from pdfzone.net

Dear Fabii,

Please note the pricing you have mentioned does not match our products and services.

It seems you may have had prior interaction with another company/website.

Please move your review to the associated website/company.

Get in touch with us through our contact form https://pdfzone.net/contact-us providing more information regarding your account, so we can see if you have an account with us.

Kind regards,
The PDFZone Team

Rated 1 out of 5 stars

I used this site for one pdf,paid 0.50…

I used this site for one pdf,paid 0.50 euro for this. After 24 hours I got charged for 49.70 € !!!!! I cancelled subscription but I don’t see refund! I don’t want this premium monthly plan!!! I don’t used it ! Please refund me my money! PDFZONE COULD YOU DO THIS?

June 18, 2024
Unprompted review
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Reply from pdfzone.net

Dear Konto,

Please note the pricing you have mentioned does not match our products and services.

It seems you may have had prior interaction with another company/website.

Please move your review to the associated website/company.

Get in touch with us through our contact form https://pdfzone.net/contact-us providing more information regarding your account, so we can see if you have an account with us.

Kind regards,
The PDFZone Team

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Rated 1 out of 5 stars

Can confirm it's a SCAM

Tell you its 50p to edit a pdf then stealthy charge a £49.70 monthly subscription (who would agree to that for a pdf editor). Contacting bank and police.

June 25, 2024
Unprompted review
pdfzone.net logo

Reply from pdfzone.net

Dear David Alexander,

We appreciate your feedback and take your concerns seriously. However, the pricing you mentioned does not align with our rates.

Please verify that the charge is listed under pdfzone.net. If not, it may be from another company using a similar name. We assure you that we are not affiliated with any competitors and do not engage in such practices.

If you need further assistance, please contact our support team directly. We're here to help resolve any issues you may have.

Best regards,
The PDFZone Team

Rated 1 out of 5 stars

SCAM

I have never agreed to monthly subscription and I was charged 50€ (!!) for subscription that I don’t have an access to and don’t use at all.I tried to contact their customer 1 minute after I noticed that they charged me and try to explain them that it was a mistake.They do refuse to collaborate and they refuse to charge me my money back.It is A SCAM and shady business!

June 20, 2024
Unprompted review
pdfzone.net logo

Reply from pdfzone.net

Hello MK,

Thank you for your comment.

We are sorry to hear about your experience.

The prices you mentioned do not correspond to those on our website and may therefore refer to another website/company. Your name or email does not appear anywhere in our system.

Please check if you have an account with PDFZone.net and let us know so that we can help you.

Best regards
The PDFZone Team

Rated 2 out of 5 stars

File would Not ope

There was an issue with my file and I couldn’t get it opened and I had to demand a refund because of some 14 day policy. But in the end I got my refund but all in all an unpleasant process with no payoff or product but at least I got the refund at the end :/

May 14, 2024
Unprompted review
pdfzone.net logo

Reply from pdfzone.net

Hi Natalía,

Thank you for sharing your feedback. We treat our customer's on a case-by-case basis. We further strive to provide efficient service and it seems we fell short this time. Your comments are important to us and we will use them to improve our policies and customer service. If there is anything else we can do to assist you or make your experience better in the future, please do not hesitate to reach out.

Thank you for your patience and understanding.

Best regards,
The PDF Zone Team

Rated 5 out of 5 stars

"I recently had an accidental purchase…



"I recently had an accidental purchase on PDF Zone, and I was pleasantly surprised by their exceptional customer service. Upon realizing my mistake, I contacted their support team, and they promptly refunded my payment without any hassle. Their quick response and willingness to assist truly exceeded my expectations. I'm impressed by their professionalism and commitment to customer satisfaction. Highly recommended!"

April 18, 2024
Unprompted review
pdfzone.net logo

Reply from pdfzone.net

Dear Abubakar,

Thank you so much for sharing your positive experience with us! We're thrilled to hear that our customer service team was able to assist you efficiently and make your experience a pleasant one. At PDF Zone, we strive to ensure that every interaction is seamless and stress-free. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Warm regards,

The PDF Zone Team

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Rated 1 out of 5 stars

Watch out!

I wish I had read the reviews of pdfzone.net before paying my 50 cents for a pdf conversion. As many have described, their business model is clearly to entice customers into inputting their credit card details in order to pay for a pdf conversion, and then to help themselves every month to €29.90. They claim that it is not possible to pay the 50 cents without agreeing to a monthly subscription, but I am certain that this was not the case when I made that initial purchase.
I have kept both emails concerning the purchase of the 50 cent conversion. Now, 9 months later, I priced the charges on my credit card and tried to log in using the email and password supplied ( in order to access the conversion that I purchased), but it turned out my email address was not even recognised as a user. Until now, I have never before come across an honest online company which insists on charging for a service which is not accessible and which has never been used!

I have written asking for a full refund but I have not heard back from customer services since my last contact with them more than 24 hours ago.

July 24, 2023
Unprompted review
Rated 1 out of 5 stars

This is a rip off organisation

This is a rip off organisation. About 6 weeks ago I happily agreed to pay them EUR 0.50 to convert a file. Two days later they debited my account with EUR 29.90 without my authorisation and debited another EUR 29.90 a month later, again without my authorisation. My bank tells me I must have agreed to a monthly subscription but I haven’t. My bank is going to try and get my money back. Plus I’ve had to cancel my existing debit card to stop them taking anymore money without authorisation. And I’m now without a debit card until the new one arrives. What a hassle!
And pdfzone needn’t bother replying to this review; if they do I won’t engage any further with this awful company. I just want to warn other people not to fall into their trap.

October 13, 2023
Unprompted review
pdfzone.net logo

Reply from pdfzone.net

Dear Jane,

We pride ourselves on offering a helpful and transparent service, and our terms are clearly stated throughout the website. A purchase simply can not be made unless you first read and agree to them.

If you can please get in touch with our team directly using the contact form on the website, we can look into your account and process a refund as a gesture of goodwill if you have not been making use of your account.

Kind regards,
The PDFZone Team

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Rated 1 out of 5 stars

This is not legit business, this is a SCAM that wants to steal your money

This site is using sneaky behaviour to literally steal your money from your card. I agreed to pay 0.5 EURO and two days after they took additional 40 EUROS from my credit card. I never agreed nor authorized the 40 EUROS payment. I never created an account on their site and I never agreed to any subscription.

These are thieves, not honest people. Be aware, or you may loose quite a lot of money, depending on how often you check your expenses on your credit card.

September 28, 2023
Unprompted review
pdfzone.net logo

Reply from pdfzone.net

Dear Zamfir,

We're sorry to hear that you had a bad experience. Our terms are clearly stated throughout the website and a purchase can not be made unless you read and agree to them.

Please get in touch with our team using the Contact Form on the website, and we shall look into this for you. If you have not been making use of your account, we will happily process a refund.

Kind regards,
The PDFZone Team

Rated 1 out of 5 stars

I would not recommend this site.

I would not recommend this site.
Like others I expected to pay just the €50/ 43p but an additional £25.66 was taken from my account without my knowledge. I have tried to see if I have unwittingly signed to subscribe to any agreement but cannot find an unsubscribe button and have filled in an email form on the site to ask about this but have not had a reply.
All very worrying that more money may be taken.

August 23, 2023
Unprompted review
pdfzone.net logo

Reply from pdfzone.net

Dear Brad,

Please note that our terms are clearly stated throughout the website and a purchase can not be made unless they are first read and agreed to.

However, we are sorry to hear that you had a bad experience. Please contact our team using the contact form on the website and we will look into your account and issue a refund if you have not been making use.

Kind regards,
The PDFZone Team

Rated 1 out of 5 stars

This is a scam

This is a scam. Do not under any circumstance purchase from this app as they will invoice you for 30 Euros versus the 0.50 you agree with.

August 30, 2023
Unprompted review
pdfzone.net logo

Reply from pdfzone.net

Dear Robert,

Our terms are clearly stated throughout the website and a purchase can not be made unless you first read and agree to them. However, we are keen to provide a helpful and transparent service and are sorry that you have had a bad experience.

Please get in touch with our team using the contact form on the website and we will look into your account, and refund you if you have not made use of it.

Kind regards,
The PDFZone Team

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Rated 1 out of 5 stars

Obviously a scam

Obviously a scam. I made a payment for one conversion of 0.50 EUR. However, two days later they draw an additional 29.90 EUR on my card. I have never approved that.

It seems that they sneak in an automatic subscription and withdraw money on your card some days later in the hope that you do not notice. I noticed and now have to change my credit card. What a hazzle.

May 10, 2023
Unprompted review

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