Peacelily Reviews 

Ordered a pillow three weeks ago and never received correspondence regarding delivery. I continue to get advertisements and spam from them, but they won’t respond to my email about shipping.

I returned my Peace Lily pillow in line with their returns process, initially making contact on 4 May. I got a reply to this email three days later advising I needed to log through their returns portal, which I did. A week later still nothing from them - followed up via email and then suddenly it was approved and I received advice that a further email would be sent with a courier label. On receipt of that label, I went down to organise this and asked for a receipt so I could track it. It arrived at their depot the following day. Three days later still no acknowledgement despite adding the courier label to their returns portal. I sent another follow up email to request when my refund would be processed, providing a snip of the delivered tracking info and the receipt. Another email saying they would process the refund that day, which did happen thankfully - cleared on 20 May. Appalling customer service. Would not buy from these people again for any item. Their claim to be Hassle-Free returns was not my experience.

Peace Lily refused refund – hides behind policy, ignores Australian Consumer Law

I purchased the Peace Lily Organic Egyptian Cotton Sheet Set, Mattress Protector, and Mattress Topper. All three items were unusable. The sheets were unusually thick and stiff and nothing like a normal sheet set. The mattress protector was bulky and heat inducing, making the bed impossible to sleep in. The topper was heavy and caused back pain from the first night.

When I requested a refund, Peace Lily accepted return of the topper only and refused to take back the sheets and protector. They hid behind “policy” exclusions even though internal policy cannot override the Australian Consumer Law. Customers buying online cannot inspect goods in person and are entitled to expect products that are of acceptable quality and fit for purpose. These products failed both tests.

Peace Lily’s response was to repeat “our position remains unchanged.” This is shocking behaviour for a company that markets itself as ethical. I have now lodged complaints with the Queensland Office of Fair Trading and the ACCC and initiated a chargeback.

I would strongly caution anyone considering Peace Lily to look elsewhere.