Peacockinsurance Reviews 

464
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff for providing exceptional service, making complex insurance processes completely smooth and stress-free. Many consumers also appreciate the fantastic prices and significant savings found on policies like caravan, landlord, and business cover. However, some people mentioned concerns regarding unexpected price changes during the final purchase stage and communication challenges. A small group of reviewers experienced frustrating support interactions and quotes that unexpectedly increased after browsing comparison sites. These individuals felt disappointed by the sudden cost adjustments and difficulties when trying to finalize their arrangements.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their knowledgeable, efficient, and... See more

Service

Clients share satisfaction on service, frequently praising staff for being fantastically helpful, efficient,... See more

Price

Reviewers express strong satisfaction regarding the competitive pricing and significant savings on their... See more

Customer service

Customers had positive experiences with customer service, frequently praising knowledgeable and friendly... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the entire process is exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kelvin Jackson at Peacock, made obtaining a new policy for my start up security company very easy & stress free. Very helpful & courteous. Genuinely decided on choosing Peacock as my provider solely b... See more

Company replied

Rated 5 out of 5 stars

I have been a landlords insurance customer for 13 years and Peacocks have been great throughout that time. Why ? 1) Unlike many providers, they don't hike the premiums every year when you don't... See more

Company replied

Rated 5 out of 5 stars

If I could give Nicola 10 stars I would. The whole process was made so simple for me and Nicolas professionalism was beyond fault. It was a stressful time for us as a family but it just felt as th... See more

Company replied

Rated 5 out of 5 stars

I spoke to Leah McArthur in the Property Sales Team. She was very friendly, polite, extremely helpful and efficient. She saved me well over £250 on my current provider's best quote and even took the... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

With decades of insurance experience you can rely on us here at Peacock Insurance Services to be your only goto insurance professional for all of your needs. From shops to offices, restaurants and bars to fast food outlets. Adventure playgrounds to bouncy castle hire. Motor Trade to a large Fleet plus many many more we can compare the insurer market and we can arrange insurance for it all.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

464 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(464)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good customer service

Very good customer service. Helped with the insurance really well. Would
Recommend anyone looking for insurance to contact this company.

December 10, 2025
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

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Rated 5 out of 5 stars

Dealt with by uzzy

Dealt with by uzzy , big asset to your company great service and goes above and beyond , was very helpful informative and got exactly what I was looking for at a great price.

December 5, 2025
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Excellent Telephone Brokers

Friendly, efficient and professional experience today, when taking out Buildings/Landlord Insurance via Peacockinsurance. It was a pleasure dealing with Kes Johnson. Many thanks - keep up the good work!

December 9, 2025
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Great service

Great service, Usman dealt with me since I’ve taken the policy out absolute asset to the company, if I have any issues throughout the year, he is more than happy to help, nothing bad to say, dealt with a lot of brokers but with Peacock all stress free, especially with Usman as my handler!

November 5, 2025
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Three dimensional

Kes was personable and knowledgeable. Made the process easy for me.

December 8, 2025
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

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Rated 5 out of 5 stars

PLI for Magician

Kelvin helped me sort out some Public Liability Insurance for my Magician business.
Everything was explained very easily and made me feel confident in taking and paying for the policy there and then without any issues.

December 4, 2025
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Very good service carried out by Claire…

Very good service carried out by Claire who has been very efficient and helpful acting on information accurately and providing great knowledge.

November 26, 2025
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Good Service tahnks to Samantha

Samantha was handling our case, and she was brilliant and very helpful. Overall, an excellent experience, definitely recommended.

November 14, 2025
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

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Rated 5 out of 5 stars

I collaborate with Claire Whyte…

I collaborate with Claire Whyte regarding all my IBG matters. She is consistently helpful and responds promptly to my inquiries and requests. I would definitely recommend both her and the company.

November 7, 2025
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Landlord insurance made easy

Tony Jones finalised my landlord insurance in a quick and efficient way, answering any and all questions showing he has strong knowledge of the companies products and services.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Kelvin Jackson at Peacock

Kelvin Jackson at Peacock, made obtaining a new policy for my start up security company very easy & stress free. Very helpful & courteous. Genuinely decided on choosing Peacock as my provider solely because of how Kelvin dealt with me as a customer, even whilst Peacock gave me a very fair deal too.

October 30, 2025
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Friendly, Efficient and competitive pricing

Samantha was very helpful, quick to respond and competitive prices!

October 29, 2025
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

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Rated 5 out of 5 stars

Thanks Tony

Tony gave me two very competitive quotes for landlord insurance with no fuss. I decided to go ahead with both saving a considerable amount over the renewal prices I had been quoted by my existing insurers. I have used Peacock before and was very happy with them, so really glad I have gone back. Highly recommended

October 24, 2025
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Peacocks trade insurance …

Helpful and explained the policy before it was taken out and again checked during the payment process to make sure I had the cover that I wanted included in the policy kept the same person throughout the process so no need to keep going through all the ? Repeatedly Thankyou Eesa

October 23, 2025
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Kelvin was very professional

Kelvin was very professional, friendly and efficient. I had a great experience.

October 21, 2025
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Kelvin was fantastic

Kelvin was fantastic.
Had issuse getting business insurance due to my past history,he helped me and sorted everything before dinner time so i was able to work.

October 15, 2025
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

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Rated 5 out of 5 stars

Kelvin was great to deal with

Kelvin was great to deal with, knowledgeable, good communication with a friendly manner. Great service that provided Insurance cover for exactly what I required.

October 14, 2025
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Kelvin Jackson at Peacock insurance has…

Kelvin Jackson at Peacock insurance has been super efficient, from replying promptly to emails, to sorting out queries, adjusting documents to ensure we are adequately covered for our needs, and being friendly and accommodating on the phone. Nothing has been too much trouble! I would definitely recommend Peacock Insurance, and if everyone is as professional as Kelvin, then you should find exactly the cover you need! :]

October 14, 2025
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Kelvin is the benchmark in customer care.

Kelvin helped me with a complex and frenetic problem that had a definite deadline and completion time. He was the quintessential example of customer care and support. I will extrapolate that he has had excellent training but I will also wager that he is a well brought up gentleman with a complete grasp of humanity and good manners.

October 10, 2025
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

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