Marlin Leasing Corporation DBA PEAC Solutions  Reviews 750

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Absolutely shocking company to deal with. The have huge hidden costs in there finance agreements so please do not use this company. I got put into using this company through my phone provider to finan... See more

Company replied

Rated 1 out of 5 stars

Trust pilot wants reviews honest, truthful & respectful? To these pirhanas? Seriously? Read the reviews of what victims, small American businesses have posted here & it will make you sick. I want EVER... See more

Company replied

Rated 1 out of 5 stars

This company and PEAC Solutions, which they changed their name to, are the worst company I have ever delt with. They have horrible customer service. Their billing is unethical at best, and paying off... See more

Company replied

Rated 1 out of 5 stars

If 0 stars were possible, that's what I would have chosen. We have two machine leases sold to these people. They have been mis-applying our payments since the beginning showing one account with a cr... See more

Company replied

Company details

Written by the company

Marlin Leasing Corporation® dba PEAC Solutions, provides capital solutions for small businesses worldwide. Owned by funds managed by HPS Investment Partners LLC, who are a leading global investment firm, PEAC offers financing programs to equipment manufacturers, distributors, dealers, and customers.


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1.3

Bad

TrustScore 1.5 out of 5

750 reviews

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Replied to 88% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Provide FULL DISCLOSURES--upon sales--…

Provide FULL DISCLOSURES--upon sales-- regarding your companies policies on equipment leased insurances & property taxes. The Agent for Regional office supply & equipment companu (Mr. Clyde) DID NOT provide full disclosures of added fees regarding my contract, then proceeded to sell me an additional unit which couldn't be used for the purposes intended for my company. I was mislead and the company refused to switch the unit for something compatible for my needs. now I am having to pay for an additional unit that cannot be used for the purposes, I clearly said I would need an additional unit for. I feel that this company leased me this second unit bizhub 368E--with the option to buy back for $1 at the end of my lease --knowing full well that this unit could not support the software I would be using to process & scan my work with Dept of Motor vehicles. I was totally mis lead & I have NEVER BEEN ABLE TO SPEAK TO MR CLYDE SINCE. ALL I HAVE RECIEVED IS THE CONSTANT RUN AROUND.

July 10, 2023
Unprompted review
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Reply from Marlin Leasing Corporation DBA PEAC Solutions

Hello Vanessa Edwards, we do apologize for the delay in our response as well as for any inconvenience or dissatisfaction you may have experienced when dealing with our organization. Please know that we at Marlin Leasing Corporation dba PEAC Solutions remain committed to delivering the highest level of customer satisfaction and value your feedback. We were able to locate your contract information from your Trustpilot post and attempted to reach you via telephone, at the number on file, yesterday (10/4/2023). As you were unavailable to speak, a voice message was left and a follow up email was sent to the address on file. We would very much like to speak with you regarding your feedback. Would you be willing to discuss? If so, please respond to the email sent from our Customer Care Manager with your preferred method of contact and the best time to reach you. We look forward to hearing from you and hope you have a wonderful day. Warmest Regards, Briana - Customer Ambassador

Rated 5 out of 5 stars

The best company for equipment my sales…

The best company for equipment my sales Rep Irene Duffy, she's the best i was glad i worked with them on my new equipment purchase. Very processional and she answered her phone every time i called i will definitely recommend Marlin to any business owners looking for equipment financing. Thank you Irene.

November 22, 2022
Unprompted review
Rated 1 out of 5 stars

On the front side, great service

On the front side, Marlin was great to work with; especially Loretta - first rate service. I've had various loans with them. But then...

At one point in time Marlin (apparently soon to be Peak Solutions) had fairly good customer service, a few years back. About a year before COVID things started to go downhill; once COVID hit all bets were off. At 2.5 years later it's even worse.

Case in point; 2 years ago I told them the equipment they keep sending me tax bills no longer exists. I told them this last year and again now. I did manage to get a very nice woman on the phone last week (yes, she worked in sales - like I said, great service on the front side) and she said that she would refer it to a manager and I would get a confirmation email. Nope, no email.

I called back today - yes to sales because they wont answer any other line - after speaking with a very nice gentleman he put me into a que. I was #16 and my expected wait time was 45mins. At 18 mins into the call I was still #9 and the time had gone up to 51mins.

I would strongly encourage you to look to other avenues.

September 12, 2022
Unprompted review
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Reply from Marlin Leasing Corporation DBA PEAC Solutions

Hello David Gelinas, thank you for taking the time to speak with us today (9/13) regarding the concerns set forth in your Google, Trustpilot, and Yelp reviews. We hope that you find the actions taken to rectify the situation agreeable and look forward to a continued partnership in the future. Please allow us to apologize again for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. We also apologize for the extended wait time and appreciate your patience as we work through the transition to our new servicing platform. Please do not hesitate to contact me directly should you have any additional questions or concerns. Warmest Regards, Briana - Customer Ambassador

Rated 1 out of 5 stars

Marlin capital sucks monkey

Marlin capital sucks monkey. This place is charging tangible taxes for equipment that isn’t in their facility. So customers are paying their taxes for them. But the Equipement is still considered theirs so why not pay for it yourself? Also stupid late fees? If I received my bill 2 days before it’s due and send it off right away that isn’t my fault. It has happened a lot lately. I wouldn’t recommend anyone with this company. Stay far away before you get screwed. Making customers pay your taxes isn’t cool. Also good luck with getting someone on the phone because that isn’t happening. Been on que numerous times with a couple minutes left and wait for over an hour just so they can put you back on hold. That should tell you that if you’re number 20 in line that other people are having the same issues. Marlin Capital YOU SUCK!! Come get your Equipement before I charge you storage fee

August 30, 2022
Unprompted review
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Reply from Marlin Leasing Corporation DBA PEAC Solutions

Hello Tony Le, we do apologize for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. Please know that we here at Marlin remain dedicated to delivering the highest level of customer service and value your opinion. We apologize for the extended wait time and appreciate your patience as we work through navigating our new servicing platform. As Marlin is considered legal owners of the equipment, we are required by law to report to your local taxing authority as such. When filing the property tax rendition to your local taxing authority, Marlin references your business name, site location, equipment type and reported cost of the equipment. Your local jurisdiction then bills Marlin for the equipment that you lease and utilize for the advancement of your business. Per the terms of the executed lease, you are required to reimburse Marlin for all sales, use and property tax relating to your use or our ownership of the equipment. We were not able to locate your contact information from your Trustpilot review but would like to address your concerns at your earliest convenience. Would you be willing to discuss? If so, please email wecare@marlincapitalsolutions.com with your contract information and your preferred method of contact. Warmest Regards, Briana - Customer Ambassador

Rated 1 out of 5 stars

Marlin sucks!

Firstly, Marlin sucks! Good luck getting them on the phone. I've heard the same annoying ring back for at least 3 days straight. I've been caller number 1 for so long that the answering machine kept repeating itself.
"All agents are busy assisting other customers" BS!
I'm rolling my eyes right now.
MARLIN, IF YOU ARE READING THIS DO BETTER!!!

August 22, 2022
Unprompted review
Marlin Leasing Corporation DBA PEAC Solutions  logo

Reply from Marlin Leasing Corporation DBA PEAC Solutions

Hello Jaslyn, we do apologize for any inconvenience or dissatisfaction you may have experienced with dealing with our organization. Please know that we here at Marlin remain committed to delivering a prominent level of customer service and value your opinion. We apologize for the extended wait time and appreciate your patience as we work through navigating our new servicing platform. We were not able to locate your contact information from your Trustpilot review but would like to examine your concerns at your earliest convenience. Would you be willing to discuss? If so, please email wecare@marlincapitalsolutions.com with your contract information and your preferred method of contact. Warmest Regards, Briana - Customer Ambassador

Rated 5 out of 5 stars

The whole process was quick

The whole process was quick, from approval to funding and Irene did a great job with communicating throughout the process. We will not hesitate to use her again!

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience with Marlin Capital

My experience with Marlin Capital Solutions was great. Fast approval, they handled everything and the partner manager Brandon Rose was very helpful and professional. Thank you for your help.

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Financed Office Furniture - impeccable guidance from Henry Ford

I had the great pleasure of working with Henry Ford, from Marlin Cap Solutions. We were seeking financing for some new office furniture and his personal touch and communication, insured that each step of the process was perfectly hit and as a result, our furniture is being delivered within the time frame we desired. We absolutely will be seeking their services again in the future, and specifically asking for Henry to be our representative again.

June 30, 2022
Unprompted review

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