Pearandfawn Reviews 

8
TrustScore 3 out of 5

3.2

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Company details

  1. Furniture Store

Written by the company

"Sleep sound Down Under with unbeatable prices! 🛌 Best beds, best deals, and FREE delivery across Australia!" 🦘🌙


Contact info

3.2

Average

TrustScore 3 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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3.2

All reviews

(8)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

My double bed after 1 month still has…

My double bed after 1 month still has not arrived. I am constantly writing emails to find out when my bed will be delivered. There initial correspondence was for me to contact the courier company and follow up myself. After having no success I have sent emails to Pear and fawn but they are no longer responding to my emails.Beyond frustrated!!!

June 8, 2024
Unprompted review
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Rated 1 out of 5 stars

Won’t buy again

I had the worst experience. When my bed was delivered (without any notification by the way, just left on the doorstep) it was missing a piece. I contacted the company and they replied promptly asking for more details. After that I had to keep chasing them for weeks and was only getting vague responses. After 6 weeks from initial purchase they told me that the missing piece was on its way. 2 weeks later I came home to find a whole bed on my doorstep. Now I have to dispose of almost an entire bed for 1 missing piece, after 2 months of waiting. Not good

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Good service delivery

Good service and they were very accommodating and made sure they knew where my order was and kept me up to date because my order came in 2 parts.
I would definitely order through them again.

December 12, 2023
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Rated 1 out of 5 stars

No prior advice either by phone or email

I ordered mattress and bed frame. The mattress was delivered to the address without any phone call advice from the delivery people as to when they will deliver it. I just saw the unopened boxed mattress leaning against a concrete post in front of my unit. Also I'm still awaiting the delivery of the bedframe. To-date, there is no advice as to an approximate it will be delivered. I hope I don't see it the same way I did with the mattress. I know delivery is free but at least an email or phone call regarding the approximate delivery date/time should be made by the head office, if not the delivery guy(s).

November 26, 2023
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Reply from Pearandfawn

Hello Mary, we are so sorry about this, we have already contacted Hunter Express which we used for the deliver of this package, and have lodged a complaint.

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