Pearson Cycles Reviews 1,605

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

It was easy to contact the office and get advice on fit. Sensibly sized components are offered with the bike which avoids additional cost in swapping out parts for ones that actually fit.

Company replied

Rated 5 out of 5 stars

Pearson 1860 means quality. Yet again another cycling jacket gets 5 stars and its the Bryter Layter Waterproof Jacket, well cut Jacket in Royal blue and fluorescent yellow stripes. The jacket has a hi... See more

Company replied

Rated 5 out of 5 stars

Jake, in the customer support team, went above and beyond to help me identify a missing Pearson part on my Gravel On and On (I lost it). He phoned my bike mechanic directly to help solve the mystery,... See more

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Rated 5 out of 5 stars

I have ridden my beautiful new Pearson Forge twice now and am delighted with it. The whole buying process has been excellent. I had one of the Bikefitters visit my home to carry out the fit process; t... See more

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Company details

  1. Road Cycling
  2. Bicycle Store

Written by the company

Engineered for every ride. Since 1860. Pearson bikes are built with character. Designed by a true British independent, for the individual who shares our passion for riding machines that have something a little special about them. Every decision is considered. For nearly two hundred years Pearson has proudly built bikes in London, and seen them raced and ridden around the world. Our data-driven approach results in bikes fit for spirited riders. We offer a unique combination of direct-to-consumer sales through our online store and a strong network of UK-based dealers who offer our bikes in-store.

Industry Leading Warranty

Pearson 5 Year Transferable Warranty

At Pearson, we don't just build bikes; we build trust, performance, and an unwavering commitment to our riders. Our dedication to delivering exceptional quality goes beyond just words—it's embedded in every bike we craft, and it reflects in the standards we set for the entire industry. We’re not just meeting expectations; we’re raising the bar with our pioneering approach to customer care.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Love love love Pearson

Love love love Pearson. There are many reasons I would only buy a bike from here, but one of the main reasons is the absolutely 10/10 people (and bikes). Fantastic service and extremely knowledgeable!

February 26, 2024
Unprompted review
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Reply from Pearson Cycles

Thank you Jess - we are so pleased to help and appreciate your loyalty and kind words. Looking forward to your New Bike Day and we hope you enjoy the On And On once you receive it.

Rated 5 out of 5 stars

Pearson 1860 means quality

Pearson 1860 means quality. Yet again another cycling jacket gets 5 stars and its the Bryter Layter Waterproof Jacket, well cut Jacket in Royal blue and fluorescent yellow stripes. The jacket has a hidden draw string that can be tightened when the jacket is zipped up. Very light jacket and oozes elegance and makes me feel the poshest.

February 26, 2024
Unprompted review
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Reply from Pearson Cycles

Very kind of you to review the Bryter Layter jacket. Inspired by a Nick Drake album no less, it’s a proper waterproof with 20,000 hydrostatic head fabric. We hope it keeps you dry in the worst of weather, rest assured it will always clear up later!

Rated 5 out of 5 stars

Bike fit with Nas

I had a bike fit with Nas. Would highly recommend to anyone, either for a new bike or for fixing little niggles or problems. Fascinating stuff and great attention to detail. Nas is interested and interesting. I came away thinking differently about the way my body works on the bike.

February 21, 2024
Unprompted review
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Reply from Pearson Cycles

Thanks for the positive feedback following your bike fit, we are pleased you had a good experience with Nas. Please do let us know if you would like any other assistance, otherwise we wish you many comfortable miles ahead.

Rated 5 out of 5 stars

Family service performance goods

Family service performance goods. Excellent.

February 16, 2024
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Reply from Pearson Cycles

Thanks Russell always a pleasure. We wish you many enjoyable miles ahead on your new Shift. Best of luck with your ride to Nice.

Rated 5 out of 5 stars

Lovely insulated Field Day jacket

Lovely insulated Field Day jacket, prompt dispatch with Royal Mail Tracked 48 delivery.

February 12, 2024
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Reply from Pearson Cycles

Thank you for the feedback on your jacket Simon, that’s great to hear. We hope you enjoy the Field Day on and off your bike!

Rated 5 out of 5 stars

Lightweight and waterproof.

Lightweight, comfortable waterproof jacket delivered promptly. Folds away into its own pocket. Great product.

February 12, 2024
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Reply from Pearson Cycles

Brilliant feedback thanks as ever Martin so glad you like your Bryter Layter jacket. Thanks too for your customer loyalty and support, we thoroughly appreciate it.

Rated 5 out of 5 stars

Sunshine and showers ride

I wore the jacket on a recent ride and started out in sunny weather and the jacket was very comfortable and breathed very well,the weather changed and we had a heavy rain shower and again the jacket performed very well.
I’m really happy!

February 8, 2024
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Reply from Pearson Cycles

Thanks for the feedback on your Bryter Layter jacket Ian, much appreciated, and we hope you don't have to endure many more downpours this winter. Please remember that the jacket is compact enough to pack into its own chest pocket and stow into a jersey rear pocket. Thanks again for your order.

Rated 5 out of 5 stars

Great discounted price on this merino…

Great discounted price on this merino top.
I wish there was a xxxl size available as a personal preference..I like my mérinos to be a little loose rather that tight fit.

February 9, 2024
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Reply from Pearson Cycles

Good to hear Cedric, we hope you enjoy. Thanks for your feedback and please tell your friends.

Rated 5 out of 5 stars

Red Adventure jacket. Amazing purchase.

A genuine, significant reduction, however the product was exemplary. Quickly delivered in sustainable packaging, I was blown away with the design, execution and quality. I got very positive comments the very first time I wore it with my cycle club and it is an absolute pleasure to own and wear.

February 7, 2024
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Reply from Pearson Cycles

Thank you for the amazing feedback Brian, so pleased to hear that it's turning heads too! The Because it's There is one of our most sustainable products today with recycled fabric and the best waxed cotton detailing money can buy! We hope you enjoy every outing.

Rated 5 out of 5 stars

Cycling Jacket.

Cycling Jacket.
Prompt delivery and great product.

February 7, 2024
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Reply from Pearson Cycles

So pleased to hear about your Because It's There jacket Tony, thanks for the great feedback and we hope you enjoy it for years to come.

Rated 5 out of 5 stars

The team at Pearson are great

The team at Pearson are great! Guy was on hand to help with the handover - always nice to meet a Pearson. Duncan did a great job at the fitting and today when explaining the in's and out's of the bike. And Steve made the whole sales process seamless. I'm thrilled to be joining the Pearson bike family. I'll reserve a review of the machine until I've ridden it for a while, but for now, buying from Pearson was a great experience. Thank you all!

February 14, 2024
Unprompted review
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Reply from Pearson Cycles

Hi Andrew, we are so pleased that you have enjoyed your experience at Pearson, it's been a pleasure to help you with a new On And On. Thanks for the great feedback and please let us know if you would like any further assistance. We look forward to seeing you again for a bike checkover. Happy miles!

Rated 5 out of 5 stars

Lovely jacket

Lovely jacket. Excellent quality.
Quick delivery by Royal mail.

February 2, 2024
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Reply from Pearson Cycles

Thank you Richie we hope you enjoy your Field Day jacket.

Rated 5 out of 5 stars

Custom sized bike

Pearsons built the most amazing electric assist bike for me. It fitted so well which boosted my confidence to get back into riding. The care they took to adjust everything to get it exactly right really impressed me. I would recommend them and their bikes to everyone.

February 11, 2024
Unprompted review
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Reply from Pearson Cycles

So pleased to hear, thanks Susie. We hope you enjoy the very first official On And Off Pearson e-gravel bike.

Rated 5 out of 5 stars

Amazing Value

Great product, service and customer service

January 29, 2024
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Reply from Pearson Cycles

Thank you Kevin, we hope you will recommend us to your cycling friends! Enjoy your now clothing.

Rated 5 out of 5 stars

Purchased several items from Pearson…

Purchased several items from Pearson over the last 3 years…some full price items of clothing/accessories and others in the sale. All excellent quality and have lasted very well and when I’ve needed help from customer services they’ve been great and very easy to access via WhatsApp.

Highly recommend supporting this smaller brand.

April 5, 2023
Unprompted review
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Reply from Pearson Cycles

Thanks for sharing your experience with us Nicola, you are very kind. We hope that you will recommend us to your friends and family in the future. Enjoy your new kit!

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