Peckish Bird Care Reviews 18

Reply from Peckish Bird Care

Apr 28, 2026

Hello,

We’re really sorry to hear this, and thank you for taking the time to share your experience. This certainly isn’t something we’d expect to see with Peckish bird food, and we understand how disappointing it is when the birds aren’t feeding as usual.

We’d really like to look into this further so we can fully understand what’s happened. If you’re happy to do so, please contact our Customer Service team at customerservice@westland.com with the exact product purchased and, if possible, the best before date and batch code from the packaging. This will help us investigate and advise properly.

Your feedback is important to us, and we appreciate you bringing this to our attention.

Thanks,
The Peckish Team

Reply from Peckish Bird Care

Updated Feb 17, 2026

Hello,

Thank you for taking the time to share your feedback, and I’m really sorry to hear that the Peckish Complete Seed Mix hasn’t met your expectations. This isn’t the experience we want for our customers, or for the birds in your garden.

Birds can be selective, but they shouldn’t be discarding most of the mix. We’d really like to look into this for you and make things right. If you’re able to get in touch with our Customer Service team, we can gather a few details and investigate.

Email: customerservice@westland.com

Update: I can see you have contacted us via our contact form, in which a customer service agent is awaiting a reply from yourself to investigate your concerns further.

Thanks,
The Peckish Team

Reply from Peckish Bird Care

Feb 3, 2026

Hello,

Thank you for taking the time to leave a review, and we’re sorry to hear this experience resulted in a 2-star rating. We understand how frustrating it must have been to find the feed had become damp and wasn’t flowing properly.

These pre-filled feeders are designed to make bird feeding quick and easy, but as with most feeders, their performance can be affected by very wet or exposed conditions. Hanging them in a more sheltered spot can help reduce moisture and clogging, and in prolonged wet weather an all-weather feeder may be a better option.

We really appreciate you sharing your experience, as it helps us and other customers understand how our products perform in different environments.

Thanks,
The Peckish Team

Reply from Peckish Bird Care

Jan 28, 2026

Hello,

Thank you for taking the time to leave us review.

We’re sorry to hear that you were disappointed with both the product and your experience contacting us. We have checked our inbox and can’t find a previous enquiry matching this issue or your name. If you’re able to resend your message, or provide the ticket number from our automated reply, we’d be very happy to look into this further for you. Our customer service team can be reached at customerservice@westland.com

Regarding the ingredients, the primary component of our wild bird fat balls is beef tallow. Calcium carbonate is included at a much lower level and is commonly used in bird food as a nutritional supplement. It provides an additional source of calcium, which helps support eggshell formation in breeding birds and bone development in young birds.

We appreciate you sharing your feedback, and would like to hear from your directly to look into this.

Thanks,
The Peckish Team

Reply from Peckish Bird Care

Jan 12, 2026

Hello,

Thank you for taking the time to leave a review, we’re sorry to hear about your experience.

We would not expect the paper sack to split during normal handling or transport, so we’d really appreciate the opportunity to look into this further. If you’re happy to contact us directly at customerservice@westland.com
with the packaging information (and any photos if available), our team can investigate what may have gone wrong.

With regard to the product itself, the term “No Mess” refers to the seed mix being fully edible, meaning husks and shells have been removed to reduce waste beneath feeders. However, as different bird species naturally select their preferred ingredients, some seed may still be dropped or left uneaten, particularly when a wide variety of birds are visiting, as you’ve described.

We do appreciate your comments about feeder hygiene and ground conditions, and we’re sorry that this product hasn’t met your expectations on this occasion. Thank you again for sharing your feedback.

Kind regards,
The Peckish Team

Reply from Peckish Bird Care

Nov 25, 2025

Hello,

Thank you for taking the time to leave your review, and I’m really sorry to hear that the birds haven’t been visiting your Peckish fat balls as frequently as you’d expected.

One thing that can sometimes cause this is that wild birds are naturally very cautious, and any change in their environment, such as a new type of food or a different feeder, can make them take a little while to feel confident enough to return. This can lead to a short delay in feeding while they assess that everything is safe.

That said, we never want you to feel disappointed with one of our products. If you’d like to share the product details and the batch code with our customer care team, we’ll be more than happy to look into this for you.

Email: customerservice@westland.com

Thanks,
The Peckish Team

Reply from Peckish Bird Care

Nov 19, 2025

Hello,

Thank you for taking the time to share this feedback. I’m really sorry to hear about the issues you’ve experienced with the recent 20kg bags of Peckish bird food, this certainly isn’t the experience we want for our customers.

As part of our sustainability commitments, Peckish has moved to plastic-free paper packaging, which is designed to meet strict strength and durability requirements to safely hold the weight of bulk seed. These bags are also tested to protect the product when stored in normal, dry conditions. We supply a large number of these bulk bags each year, and they generally perform very well, so your experience is something we’d definitely like to look into further.

I’d really appreciate the chance to investigate what happened in this case and pass your feedback to our packaging and quality teams. If you’re able to share the product name, batch code, and any photos of the packaging or affected seed, that would be extremely helpful.

E: customerservice@westland.com

Thank you again for bringing this to our attention, we value your feedback, and we want to ensure you feel confident in our products going forward.

Thanks,
The Peckish Team

Reply from Peckish Bird Care

Nov 3, 2025

Hello,

Thank you for taking the time to share your feedback on our Everyday Bird Table. We’re pleased to hear you were impressed with the quality of the wood, though we’re sorry that the assembly process wasn’t as straightforward as expected.

Your comments have been shared with our Bird Care team so they can review the assembly design and instructions for improvement. If you happen to have any photos from during assembly, we’d be grateful if you could share them, they’d help us better understand the issues you encountered.

If you'd like to contact us directly, our email address is customerservice@westland.com

Thanks,
The Peckish Bird Care Team

Reply from Peckish Bird Care

Sep 10, 2025

Hello,

Thank you for contacting us and for taking the time to share what happened. I’m very sorry to hear about the unpleasant experience you had when opening your bag of Peckish Complete Bird Seed, and I completely understand how frustrating this must have been for you.

In situations like this, returning the product to the retailer is the best step, as it enables them not only to provide a refund or replacement but also to check their remaining stock and prevent further issues.

That said, we do appreciate the inconvenience you’ve been put through. As a gesture of goodwill, we would like to send you a £5 HTA National Garden Gift Voucher. If you could kindly reply to your original email with your full postal address, we will arrange for this to be posted to you.

Thanks,
The Peckish Team

Reply from Peckish Bird Care

Jun 17, 2025

Hello,

Thank you for your review. We are sorry to hear of your disappointment when ordering our Peckish Energy Balls.

All our energy balls are tested during production for their stability in varying temperatures. Once the ball has been formed they're kept refrigerated until packed. It's at this point where a sample from each batch will be kept and tested, to make sure that once they’ve reached ambient room temperature they stay in form. Should there be an issue during the testing procedure, this is dealt with by our bird care team to prevent these batches going out.

Your contract of sale lies with the retailer in which these were purchase, and should be your first contact point in retrieving a refund or exchange.

Please accept our apologies for any inconvenience caused.

Thanks,
Peckish Customer Service Team

Reply from Peckish Bird Care

May 7, 2025

Hello,

Thank you for your review.

We are sorry to hear that you are having some issues with one of our feeders.

If the feeder you have purchased is one of our All Weather ones, these come with a 2 year manufactures warranty and we'd happily look into sending out replacement parts.

Please contact customerservice@westland.com with your information and images of the feeder in question.

Thanks,
Peckish Customer Service Team

Reply from Peckish Bird Care

Feb 13, 2025

Hello,

I am very sorry to hear that you have encountered this experience with one of our products and your dissatisfaction with our response.

I can see that our customer service team has been back in contact with you regarding this issue, and they have offered some replacements Coco-Not® to be sent out to you.

Please note that we do appreciate all feedback regarding our products, and complaints are taken very seriously. I do hope we are able to resolve this for you.

Kind regards,
The Peckish Customer Service Team