Peddler Reviews 

Over a period of weeks I received 10+ messages the package would be delivered between 9 and 21 h. Every evening followed by a message, we couldn’t make it. It will be rescheduled. The package never came. Use DHL much much better and reliable. This PEDDLER is all FAKE. Terrible company.

Day after day they promise to deliver between 9.00 and 21.00. And then they don’t.
Finally they say they have delivered. At a time I was home. No one rang my doorbell and nothing was delivered. Customer service has not replied so far when I e-mailed them. Chat was abruptly finished without any explanation as to what happened.

If I could give zero stars, I would. This company is an absolute joke and completely fraudulent.

For two days in a row (September 10 and 11), they claimed I was "not home" and that "no neighbors were available." This is a 100% lie. I was home all day, my doorbell works perfectly, and my phone is right next to me. The lazy drivers never even showed up at my address, never rang the bell, and never bothered to call. They just log fake delivery failures to cut their routes short and head home early.

Customer service is non-existent. They completely ignore emails, and their chatbot is a useless loop that does nothing to help. You cannot reach a human being anywhere, and they leave you completely stranded with zero updates on your package.

Peddler is a dishonest, incompetent company that ruins the delivery chain. If your seller uses Peddler, cancel your order immediately or prepare to lose your mind. Absolute trash service!

I’ve been waiting for Peddler Express to deliver my parcel since 29 August. Now they’re saying they’ll deliver it on 10 September. I will never, ever use Peddler Express again, and I won’t recommend them to anyone. They’ve been postponing it to the next day every day without giving any explanation. Even though 12 days have passed, they still haven’t delivered my parcel...

Ive been stuck at home for two days with barely any food just to recieve a package. I am still waiting. the delivery timeslot is 09.00 to 21.00. That is insane!!! i try to tell them to leave it at a safe place but customer support consists of an ai chatbot that only relays your message to an actual person, who never responds. They dont do pickup points, I am therefore stuck in my own home for two days because it keeps getting delayed, which they only tell you at the end of or even after the timeslot. Please respect my time. I have things to do.

edit: after reading other reviews here with similar experiences, i have decided to just leave because there is no point in waiting. my package might as well be gone which makes me very sad because i need it urgently.

Probeer al 4 dagen contact te krijgen. helaas nog steeds geen antwoord. Zogenaamd pakketje Delivered maar in e tekst erbij staat wel:package back to depot for delivery on another day

3 days in a row they state it will be delivered between 9 am to 9 pm, its one thing they dont have a decent delivery window , but at least deliver on the day it got delivered they deliver a week later.
drop it in front of the door and it will be stole, they dont even ring the door or try to have a notion of customer service, its a scam, also when they do deliver its a beat up van not a cyclist

Delivery drivers working for Peddler don’t even attempt to deliver the packages, they drive their fatbikes at ridiculous speeds past your house, do not knock, do not ring the doorbell, just make a turn through the street just to leave again. It’s been 3 days of the exact same guy doing the exact same thing while i am standing in my doorway, ready to accept my package, and he ignores me and takes off. Unacceptable!!!!

I bought something at Ali Express and the transit from China to the Netherlands went very fast. For the last part Peddler was hired to deliver the product in the Netherlands. I got for five days in a row a time slot to deliver from 09.00 in the morning till 21.00 hr in the evening. The fifth day they finally delivered. Trying the chatbot is useless, it gives no usefull answers. Peddler helpdesk informed me that the 12 hr time slot is not pledge that the item will be delivered in that time slot. This is not the first time with Peddler, I do not buy anything at Alie if they keep using this courier.
To much stress.

This is my second review. The first was about letting me wait 3 days on 5-8, 6-8 and 7-8, after on 4-8 they failed to deliver when I was away for about minutes. They then tried on 8-8. This was on a saturday, They could not find my address. Mind you, my flat exists since 1985. PostNL, Amazon, DHL and several other organisations busy with delivering goods do not seem to have any trouble finding their way.
I asked them whether I could fetch it myself. No, that did not happen. So I waited for the next possible delivery which they told me in a separate e-mail would happen between 15:00 and 20:00 on 10-8-25.
They delivered at about 12:00 so 3 hours earlier. What would have happened if I had lunch outdoors, I wonder?
Avoid Peddler. It will make life a lot easier.

the delivery times are way to generic, from 0900-2100 not giving ANY indication to when the package is coming, they don’t ring neighbors and there is no way to contact anyone.

the support bot lets your create tickets but they respond very slowly, it took nearly 2 full days for a response.

The website also told us was going to be delivered on a certain day, i waited out half that entire day just te be told it was changed to the next day.

I was expecting two packages at around the same time. The first one was "delivered".. marked as "handed to recipient". It was actually abandoned in a publicly accessible part of a neighbouring building.
The second they promised to deliver the next day. Stayed at home for the delivery. That didn't happen. Fair enough - problems sometimes occur. They then promised to deliver every consecutive day afterwards for ten days. Often the parcel was en route.. and then.. who knows! It didn't arrive, and went back to the depot. I contact customer service who were.. not much help and gave a bunch of excuses that didn't fit the situation. One day the tracking said that neither the customer nor the neighbours were at home. A blatant lie. I was at home. Three of my neighbours were at home, and some of my other neighbours are shops which were open all day. Eventually, the tracking just said it was cancelled. The seller's tracking said the package was "destroyed". Giving them one star out of five is extraordinarily generous. How do you rate a deliery company that can't deliver?

Horrible experience, irresponsible delivery personeel. I will try to avoid them next time I order something online.

It’s very bad delivery service ther is no communication

If I could give 0 stars I would give that to peddler, package has been in the local depot for days and yet no updates are given regarding the delivery. It’s been 2 days waiting from 9am till 9Pm. When you call them they can give no information or contact details of the right departement, and they’ll tell you to wait another day. Picking up is no option and i even have to send an e-mail to the HR departement because the reception worker told me they respond quicker than the actual helpdesk mailbox. Stay away from Peddler!!!

Useless POS delivered somewhere my package and now I need to look for it.

Even tho I indicated on which floor we live, the eunuch just dropped the item somewhere and now it cannot be found.

If possible use a different delivery service because Peddler deserves go bankrupt

Third time in a row, Peddler claims a package was delivered while I'm not at the delivery address. Have done two police reports and gotten two refunds for the first two parcels so far. Filing complaint at sender, again.

I have now 10+ packages with them and what i will say is that every package in the end i got delivered, however the process is mediocre at best. Things that could be improved:
- why do couriers sometimes randomly swipe the package as delivered when it isnt? I then later have to contact support only for the package to go from “delivered” to “in local depot” to then again to delivered when its actually delivered. This is super frustrating for me because i dont know if delivery attempts will be made again and when
- the time range 9:00 - 21:00 is huge and its always the same, i take days off for no one to show up. Its also very random when they come, sometime its 8:00 sometime 16:00. their warehouse is 1 min walking from me, cant i just go there and pick it up? It would be easier. This leads me to:
- no pick up point; couldnt your warehouse in the middle of the city be a pick up point too for example? Hold the package for a week if its not picked up ship it back
- they added a tracking map with their courier which is a big plus but couldnt we then also get a more defined estimate? Like 11:00-11:30 or something? Since we can see the courier but not his route.
- the couriers are generally pretty nice and they’re doing a tough job so props to them

To be honest those are my only complaints, fix those and you easy rival the traditional delivery services

Peddler is the reason to stop buying from AliExpress! They give all the reason you can imagine for not delivering…. Multiple lost packages in there warehouse. Or extra weeks waiting time. And the direct you to the seller which cant do anything about peddlers problems…

The delivery window is from 9 am to 9 pm! Seriously? And then it is always, not at home, next time throwing it to a random neighbor! They don't have a pickup point, nor do they provide a way to contact a person or store where I can collect.
Every time my vendor chooses peddler, I feel really anxious! I don't know why they still choose peddler to deliver the product. They are probably as cheap as their rating.