PDN Reviews 

**⭐ 0 Star – Avoid If Possible**

This is the second parcel I have lost through PDN Express.

The first package was left outside in the open and went missing. This latest package was left unattended in the elevator of my apartment building instead of being handed over, left at my door, or delivered to someone at home.

When I reported it missing, I was told to check cameras and ask neighbours. In a building with 18 floors and hundreds of residents, that is not a realistic or professional response.

Two missing parcels, poor delivery practices, and no accountability. I have completely lost confidence in PDN Express and would not recommend their service.

worst company i have ever experienced. They delivered my package to another place and sent me a picture as proof. I took a picture of my parcel box and the ones from my neighbors and sent it to them showing them they havent delivered my package to anyone in my street.
They keep coming back to me with their standard reply saying it is delivered according to our information.
They dont take the responsibility for their wrong delivering even when you proof it to them. I will never use them again. Unfortunately, I cannot rate you less than one star, otherwise I have done it.

EDIT: one extra star added because customer service was helpful and replied quickly (edited on Sept. 22nd 2026)

no communication with the customer, and when they do tell you something its untrue. My package has been "out for delivery" for multiple days even though they claim the package is already in your city before that, so it should not take nearly that long to get it shipped to my house.

Scam company, be aware!

Extremely poor delivery service.
They leave packages on your doorstep so that passers-by can take/steal them easily.
They even have the cheek to take a photo of the package lying on your doorstep and provide this as 'proof of delivery'.
I have had numerous deliveries from them stolen from my doorstep even when explicitly asking them NOT to do this when a delivery was due.

I have also waited in to receive deliveries from them due to not having an option to choose a different courier service.
They do not even ring your doorbell to check if you are even at home! They just leave deliveries on the doorstep, take a photo and update the tracking!

Very poor service.

I honestly think they only employ idiots at this company! The house number where the package was supposed to be delivered is clearly stated. Yet somehow, my package was delivered somewhere else. My neighbors have confirmed that they didn’t receive anything either. And it was a pretty expensive package, too!

The customer service is just as incompetent as the delivery driver. They keep sending me the exact same AI-generated response over and over again, claiming that the package was personally delivered and that there’s nothing they can do about it. The funniest part? I was on vacation!

What a bunch of thieves at DPN. If you have the option to choose a different delivery service, DO IT!

Very dishonest company i have every seen in Nederlands.
They say we delivered in person while driver left it on the entrance of building and is missing now no email answer nor contact no is working
PDN0O69745508

Very bad experience AliExpress must think about this courier company never order again if this is courier company working in nederlands

Lying about delivery attempts while I have front door camera's. The parcel is in the Netherlands for 2 weeks now but it seems extremely difficult for them to deliver it. i dont mind a longer delivery time but I do mind lying about delivery attempts. Unacceptable! PDN0069048524

Drivers are as incompetent as the customer "service".

Pictures taken of my parcel being held in front of the mailbox downstairs, knowing it wouldn't have fit AND said it was handed to me, i went downstairs right away just to be nowhere to be found.

I specified TWICE that I wanted to file a complaint just for them to repeat to check camera's and neighbors. Maybe your drivers shouldn't leave parcels laying around entrances of flats instead :)

I received an email saying my package had been delivered, but it wasn't at my door. When I opened the email, it stated the package had been delivered at the neighbors—followed by an address that was nowhere near me! Fortunately, I was able to retrieve the package, but this is very strange and unprofessional. I would prefer to give less than one star, but unfortunately, that isn't possible.

Tracking number: PDN0070164947

This has been an extremely frustrating delivery experience.

My parcel was marked “Out for delivery” on September 12. I stayed home waiting for it, but nothing was delivered.

Later, when I checked PDN’s tracking page myself, I discovered that the courier had actually been at my address. PDN uploaded photos showing my parcel and the courier standing directly in front of my building.

Yet I never received the parcel. It was not handed to me, not left at my door, not in the hallway, and I have received no information saying it was delivered to a neighbour or pickup point.

The tracking then changed to:

“Delivery Delayed – Change the delivery time.”

The problem is that there is no clear link or option anywhere for me to actually change the delivery time.

I also received no delivery card, no proper explanation, no new delivery date and no useful notification telling me what I am supposed to do next.

I tried calling the telephone number I was given for PDN, +31 6 16736347, but I have been unable to properly reach anyone through it.

So now I am the customer who has to spend my time searching websites, contacting the seller, emailing PDN and trying to figure out where my own parcel is — even though the courier was already standing in front of the correct building with it.

This should not be the customer’s responsibility.

I need PDN to clearly confirm:

1. Where is parcel PDN0070164947 right now?
2. Why was it not delivered when the courier was physically at my address?
3. When exactly will the next delivery attempt take place?
4. How am I supposed to change the delivery time when no rescheduling option has been provided?

I will update this review if PDN resolves the situation properly. At the moment, however, the communication and delivery process have been extremely poor.

A delivery person threw my (partly fragile) parcel onto my upstairs neighbors balcony.
It has been outside in the rain for a while.

The "parcel delivered" photo attached was a picture of the balcony, absolutely crazy.

Cherry on top is customer service emailing back "have you checked with your neighbours?" Instead of acknowledging that parcels are being thrown around & not cared for

Really can’t think of any good this last mile delivery company does. No follow up on requests by mail or service support at nlind. Strange track and trace with idiotic long holding of goods in Amsterdam and particularly in Zwolle. Courier made a delivery photo of his own brainless action (squeezed package in mailbox) They unnecessary damage parcels or never keep there scheduled route information. My god - why do they exist..? Stop these pirates! Can’t order anything anymore from Amazon or Aliexpress cause of these losers from PDN express. Thanks to PostNL who got rid of there uneconomic activities..

Delivery guy said he personally handed me my package and as proof of delivery he sends a photo of him holding my package in his car.

I haven’t received anything.

I send a mail to their customer service and according to them it said it was delivered and that I should ask my neighbors or cameras.

I was home all day with a clear view on my front yard and front door…

After my response to them it’s radio silence… terrible company.

If i could give 0 stars, i would. MOST HORRIBLE SHIPPING COMPANY I’VE EVER EXPERIENCED!!!!!

My dress was standing still for 6 full days, while i ordered it on time for my vacation. When it arrived at the delivery facility, it was only the next day that it got out for delivery.
I needed this dress for my vacation and now i can’t wear it anymore.

There’s absolutely no way to get in contact with them!! Disgusting company.
STAY AWAY FROM THEM!!!

Delivery guy first "couldn't find the address", while having made a picture of the main entrance. Second delivery attempt (a week later), they rang the intercom but it was still didn't deliver the package somehow. Third time (another whole week later), no delivery guy seen, but the package was returned to sender. Worthless company, can't even do their one single job....

Edit: after writing this review, PDN has replied to it asking for a "new delivery address". I don't want to give a new delivery address, just deliver it to the given address! All other delivery companies can do this, why not PDN?

Placing packages outside my door in the open and than claiming it has been delivered. Are you insane???
Additional:
Company is seemingly prepared to 'investigate'>
However, the required informatie has been send twice and no response at all
So, again, avoid this pdn express. No services, no customer friendliness

First experience with PDN Express. Truly awful company. Stay away if you have any choice.

My first experience with PDN so far has been nothing but awful, they don't give much if any information regarding package status and contacting them, like other reviews have stated, is impossible as they do not respond at all to emails. Considering the well over 24 hours my package has been "out for delivery" with no further info, no "sorry we were unable to deliver today", nothing, I have lost hope for receiving my package which was not cheap. And considering the extremely serious allegations of mail fraud, package theft, lack of any communication, continued bad service, leaving packages on the front doorstep (which is a crime, which makes it funny that they take pictures of themselves committing said crime) and insane allegations of selling undelivered packages by the kilo, I have no hope for actually receiving my package. Maybe if I get my package I will change my review to something slightly better but until then
STAY AWAY FROM THIS COMPANY IF YOU CAN

I have been waiting for my parcel for over four days while the tracking status has continuously remained on “Out for Delivery.”

Normally, an “Out for Delivery” status would indicate that the parcel is expected to arrive that same day, so seeing the exact same status for several consecutive days without any further update is concerning.

I also contacted PDN Express by email to ask for clarification regarding the location and status of my parcel, but I have not received a response.

At this point, I have no indication of where the parcel currently is, whether a delivery attempt has actually been made, or when I can realistically expect it to arrive. The lack of communication combined with the tracking information not being updated makes the service feel unreliable.

Delays can happen, and I understand that, but customers should at least receive accurate tracking information and a response when something appears to have gone wrong.

Based on my experience so far, I cannot recommend PDN Express.

Like most transporters in the business. terrible service, terrible website. Delivery to a business place - week days only, they rescheduled and delivered on Saturday anyway.