Pemberton Portraits Reviews 

34
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express immense satisfaction with the portraits, praising their outstanding quality and how they beautifully capture the likeness and personality of beloved pets. Many found the artwork stunning, often describing it as realistic or exceeding expectations, creating meaningful representations. The finished products, including frames, are frequently noted for their superb quality and perfect presentation. Reviewers also highlight the exceptional service, appreciating the company's communication, consideration, and willingness to incorporate suggestions. Many are so delighted that they become repeat buyers or recommend the service to others, often for creating meaningful gifts.

What people talk about most

Product

Reviewers express immense satisfaction with the product, often describing the portraits as beautiful and... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the portraits as beautiful,... See more

Service

Consumers find service to be positive, with many reviewers expressing high satisfaction and recommending the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mainly the extreme courtesy I was shown online. Their help with a small issue I had and the willingness to remain polite and helpful . That is not even the outstanding quality of their work, Amazing... See more

Company replied

Rated 5 out of 5 stars

I will admit i didnt think my photo would turn out as good as I saw it online. You proved me so wrong. The portrait of my beloved soul dog was well beyond my expectations. You caught his likeness and... See more

Rated 5 out of 5 stars

I have had 2 portraits done of my baby Jack and they did such an amazing job capturing his face esp his eyes that when my best friend just had to put her dog to sleep cause of cancer I ordered one for... See more

Rated 5 out of 5 stars

Getting my dog's 'portrait ' could not have been any easier. I submitted three photos and the portrait was generated very quickly. It looked just like a real oil painting. I am extremely pleased.... See more

Company replied


Company details

Written by the company

Museum-Grade Pet Portraits From Your Photo. Bespoke museum-grade pet portraits hand-refined by our studio. Digital downloads from $37 & 100-year gallery canvases. Free worldwide shipping.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(34)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

Amazing experience! needed some corrections made and they were so kind and efficient making them. Very professional and kind. Im extremely happy with my portrait. Thank you, now I have a beautiful portrait to remember my beloved one besides the beautiful memories.

June 8, 2026
Rated 5 out of 5 stars

From heartbreak to happiness

My son recently lost his buddy from childhood and was not around when she passed away. I wanted to give him a beautiful "portrait" as a gift and got exactly what I wanted.
I was able to find a perfect frame and when he received it, he was really impressed. It's now hanging on his bedroom wall, where he can see it all the time.

June 2, 2026
Rated 5 out of 5 stars

The entire process was fantastic

The entire process was fantastic, we lost our boy to cancer after 9 years old , they were so helpful. And the final portrait was amazing and so beautiful , it brought his face and smile back to us, I thought it would be hard to see his face on the wall , but in fact it was so comforting to see him , thank you again

June 2, 2026
Rated 5 out of 5 stars

Beautiful Print, Outstanding Support from Pemberton

We found Pemberton Prints online and immediately loved the portrait of our beloved dog, Baron. We ordered the larger framed version, but unfortunately it arrived with one corner of the frame damaged during shipping.

We reached out right away and quickly heard back from Bella, who was fantastic from the start. She made it clear that they stand behind their product and promptly arranged for a replacement framed portrait to be sent - this time double bubble-wrapped with extra corner protection.

The replacement arrived in perfect condition, and we now have a beautiful, classy, and distinguished portrait of Baron hanging in our hallway. We highly recommend Pemberton Prints - their customer service is outstanding and their prints are truly exceptional.

June 1, 2026
Pemberton Portraits logo

Reply from Pemberton Portraits

Thank you so much for taking the time to share your experience, David! While we always wish shipping could be 100% flawless, courier mishaps do happen, and I am so grateful for your incredible patience while waiting for the replacement portrait to arrive. Standing behind our products and ensuring your beloved Baron's portrait is safely displayed in your home is exactly what we care about most. Knowing that his classy, framed portrait is now hanging beautifully in your hallway means the absolute world to us. Thank you for your wonderful recommendation!

Rated 5 out of 5 stars

High quality work

I have now bought 2 portraits from Pemberton Portraits. I was so impressed with the first one I brought one for my other dog. They arrive very quickly and packaged very well. So happy with my portraits!

June 2, 2026
Pemberton Portraits logo

Reply from Pemberton Portraits

Thank you so much for coming back to us for a second portrait, Michelle! It means the world to our studio when a customer trusts us to celebrate multiple members of their fur family. We are thrilled to hear you love the quality and that they arrived safely and quickly. Enjoy your beautiful prints!

Rated 5 out of 5 stars

Perfectly captured her essence

The portrait captured their dog perfectly. Bella worked with me to create a portrait that really captured her face, eyes & expression. Thank you for helping me create a personal and meaningful gift.

June 2, 2026
Pemberton Portraits logo

Reply from Pemberton Portraits

Thank you so much, Elizabeth! It was an absolute pleasure working closely with you to bring this piece to life. Capturing those beautiful details—the face, eyes, and unique expression—is exactly what we strive for, and I'm incredibly grateful I could help you create such a meaningful, personal gift.

Rated 5 out of 5 stars

Great service

Great service. Will know more when I receive the art.

June 2, 2026
Pemberton Portraits logo

Reply from Pemberton Portraits

Thank you for the wonderful 5-star review on the digital download order and for coming back to us for the 2nd order on the print, Tabitha! We pride ourselves on providing the best care possible throughout the design process. We can't wait for you to open the package and see the physical artwork in person very soon!

Rated 5 out of 5 stars

Highly recommend this!

Getting my dog's 'portrait ' could not have been any easier. I submitted three photos and the portrait was generated very quickly. It looked just like a real oil painting. I am extremely pleased.

June 2, 2026
Pemberton Portraits logo

Reply from Pemberton Portraits

We are so happy to hear this, Janet! Thank you for sharing your experience. We always want the creation process to feel effortless for you, and hearing that the finished piece looks just like a real oil painting brings a huge smile to our team. Thank you for highly recommending us!

Rated 5 out of 5 stars

Mainly the extreme courtesy I was shown…

Mainly the extreme courtesy I was shown online. Their help with a small issue I had and the willingness to remain polite and helpful .
That is not even the outstanding quality of their work, Amazing work considering the pic was not at a good angle and just off my phone. they made my Queso horse a star!

June 2, 2026
Pemberton Portraits logo

Reply from Pemberton Portraits

Thank you from the bottom of our hearts, Sherry! We believe every pet owner deserves utmost care and patience, especially when working with tricky photo angles. It was our absolute pleasure to help you work through those images, and we are so incredibly proud that we could make your beautiful Queso look like a star!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look