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As a loyal customer (auto, house) of 11 years I just got my 1/2 yearly auto insurance. It was $325 for a 15 year old Subaru, less than 1000 miles driven a year, no claims - ever, insurance premium.
Why? What have I ever done to warrant this absurd price increase? I thought PEMCO was a mutual insurance company with my best interest in mind? No more cuddley NW fleece feel good. This is BS.
They found a trick to catch one time customers by simply give them a low rate first and then will add a new policy to their account without their acknowledgement to start automatically charge them after that.
And when you call their customer service, they will simply tell you it is what it is in a rude way!
The way they are running their business is to fool customers. At first, they will give you a low rate for home, vehicle insurance and additional discount if you going with paperless. The thing is they waved some coverages required by state in the first document without notifying you. Then after several weeks, they will send you another document which shows they increased your vehicle insurance amount by 50-60% to add those policies required by state! You probably will miss that email among their advertisement emails then they will automatically start charging you for that additional amount! Even if you don’t miss that email, you need to pay that because those policies are required by your state. So, in a word, they basically set a trap for customers who wants to use basic coverage!
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