Pendulum Laboratorio Reviews 

24
TrustScore 4.5 out of 5

4.7

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Company details

  1. Watch Repair Service

Written by the company

Pendulum Laboratorio è un'atelier di restauro indipendente specializzato in orologi di lusso e da collezione delle più prestigiose Maison Svizzere. Grazie all'esperienza e ad una fitta rete di partner altamente qualificati Pendulum Laboratorio interviene per preservare, restaurare e ripristinare il Vostro orologio garantendo non solo una qualità impareggiabile a livello estetico ma altresì meccanico e di funzionamento.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

24 reviews

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4.7

All reviews

(24)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Bezel restoration

Marco does such an amazing job refinishing irreplaceable parts. Very impressed and satisfied with the results on 3 bezels he restored for me. Well worth the price and shipping to Italy to have service completed.

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Refinishing of a gold dress watch

Marco refinished the case of a very precious and rare watch for me, and I was genuinely blown away by the result. The quality of his work is simply extraordinary — without exaggeration, the finest polishing job one could obtain in Europe.

His attention to detail, respect for original lines and proportions, and mastery of finishing techniques place him miles ahead of anyone else I have encountered. The outcome surpassed, by far, anything I have ever seen returned directly from a manufacturer.

Beyond his exceptional technical skill, Marco is also a genuinely lovely, friendly, and deeply passionate craftsman. You immediately feel that your watch is in the hands of someone who truly cares. I could not recommend him more highly.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Rolex GMT 16710 middle part re-shaped

From the beginning, all communication is based on mutual trust. Expectations are made clear for the customer and a price of the refurbishing is stated.
The shipping is done with full coverage which is necessary.
I had a Rolex GMT Master II Ref 16710 with a tormented case (middle part). Marco did a very good job, adding 'substance' to the side parts which have been polished away. The result is very much like the original case middle part.
Overall, I would consider sending watches to Pendulum again without hesitation!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

The best restoration work ever

This was the best restoration project I have ever seen. Marco was able to give my vintage Daytona's a new life and restored the case, bracelet and bezel to factory new. I am honestly still amazed at the level of craftsmanship and dedication that goes into his work and every time I look down at my watch it's a total joy. I cant recommend him high enough and will definitely work with him as much as I can going forward. His work is the best, thank you.

December 3, 2025
Unprompted review
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